No Confirmation of Dispatch

[Onetonsoup22]

Hello

I purchased the AD workbook but have not received any confirmation of dispatch as of yet.  Please advise.

[StevenS]

Hi @Onetonsoup22,

Welcome to the Affinity forum.

Could you please contact affinityorders@serif.com and they will be able to look in to this for you.

[Onetonsoup22]

Hello Steven,

 

I sent them an email 3 days ago with all pertinent details but not heard of anything.

 

Thanks

[JJES]

My order (for both books) was placed Dec 4th and also no dispatch-notification. 
How long does that usually take?

Not in a hurry, but I hope to have the books in my hands before Christmas holidays start. 

Edited December 9, 2019 by JJES

[scottafry]

Same as JJES. Placed order for both workbooks on December 2nd. Have not received any dispatch notification.

Any information would be most appreciated.

 

Kind regards,

       Scott

[FridaysChild]

I also ordered workbooks on December 2nd.  No dispatch notification yet and currently on business day 7.  I sent an email to affinity orders but the automated acknowledgement says it takes 2-3 days to get a reply.

Anyone successfully received their Black Friday ordered workbooks yet?

Friday

[JJES]

Good to hear that I’m not the only one who is waiting for a sign, but honestly i was hoping for some official response. I’ve just written an email as well, asking for an estimate when the Workbooks will be dispatched. If I’ll get an answer, I’ll let you know. 

[Patrick Connor]

Sorry there is a backlog replying to emails to AffinityOrders@serif.com . Please use that method to get an answer specific to you as we do not tend to discuss individual orders here.

[JJES]

@Patrick Connor, a general answer about the estimated time it takes to dispatch would suffice. 

[Patrick Connor]

We are taking delivery of more English Photo and Designer workbooks today. Some people are getting deliveries from before that order some are having to wait for those new books to replenish stocks and to be dispatched, so there is no generic estimate that I have for you, sorry. hopefully the email replies can be more specific. 

[JJES]

Thanks Patrick. I just got an email from Affinity Team (Steven) about some delays, and he hopes to ship around the 18th. All I wanted to know

Fingers crossed the package arrives in time for Christmas...

Cheers!

[FridaysChild]

Just had an email too - mine just says sometime next week!

Fingers crossed we’ll get them soon!

[GThornton]

Ordered Affinity Photo Workbook on 4th December and haven't had an email about dispatch yet. I'm from England by the way.

[FridaysChild]

Has anyone had an email yet confirming that their workbooks have been despatched?  Tumbleweed here.

UK, ordered 2 December.

[Adam]

Hello all,

Apologies for the delay regarding your Workbooks. We are looking to despatch all of these Workbooks within the next 24 hours, at the very latest.

Best regards,

Adam

[JJES]

5 hours ago, FridaysChild said:

Has anyone had an email yet confirming that their workbooks have been despatched?  Tumbleweed here.

UK, ordered 2 December.

Two hours ago I got a notification of shipment. Ordered Dec.4th, Eindhoven NL. 

[FridaysChild]

Congratulations JJES!   Still nothing here.  Did they say how they would be sending?  Courier, Standard Mail, pigeon carrier?

[JJES]

Today I received the Designer Workbook. Oddly enough not the Photo Workbook, which I ordered together. 
It was delivered by DPD in an Amazon envelope, without any protection (but the book is fine). 
 

UPDATE: while posting this message, I received another email from Affinity, telling that my order has been dispatched. In both dispatch confirmations both books are mentioned though.
 

UPDATE II: Affinity replied to my mail and confirmed that the delivery was spread over two packages.  

Edited December 23, 2019 by JJES
Updated after receiving reply from Affinity

[FridaysChild]

Well that’s partly a good result, thanks for the update.  

For me in UK ordering on 2 December still no dispatch notification.

[FridaysChild]

Finally - at 5.30pm I received an email with a dispatch notification for the two workbooks I ordered.

They will be with me "soon".

[Amberklene]

Still waiting on despatch notification - even though assured via email they were to be shipped by the end of last week.

Very dissapointed as it was an Xmas pressie for my daughter...

[endure]

Same here. I ordered on the 4th. I've sent an email to Affinityorders and had an automatic reply telling me they're on holiday until the 2nd January!

Edited December 24, 2019 by endure

[FridaysChild]

Update.  

After receiving despatch notice 5.30 yesterday the designer workbook came through my letterbox today.

Just had another despatch email 20 mins ago so am guessing  the photo workbook has been posted today.  

[JJES]

My Photo Workbook just arrived, by DHL, packaged by Amazon in one of their cardboard envelopes. 
Happy again. I wish all of you the best for 2020, I’m off reading  

[Trevor A]

I'm in the same situation.  Photo Workbook ordered 4th December.  Automated order confirmation received immediately.  Since then - nothing.  That's more than three weeks.  (I am located in the UK.)  At least an e-mail explaining the delay would have been welcome.

Glad if it's selling well, but communication needs improving.