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anweid

Crash when loading large JPG image

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The German Affinity Photo 1.8.0.486 (and its predecessors, and all other Affinity programs, and in fact all other Serif programs including PhotoPlus 8) simply dies silently when trying to load the attached JPG image of size 12128*1888. All other programs that I ever tried can load it without any problems (including Microsoft Paint). It would be nice if Serif programs could also manage that.

Andreas Weidner

20191027_115327.jpg

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After downloading the picture attached to the above post, I also cannot read it with any program anymore, because it seems to have become corrupted either by uploading or by downloading. Please tell me how to send you the original file, bypassing this forum.

I managed to read the original image with SnagIt, Directory Opus, ImageGlass, Paint, Edge, LibreOffice, XnViewMP, InDesign CS5.5, PDF24. I had problems with Serif products, FireFox, TextMaker.

Andreas Weidner

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At the current moment use haakoo suggestion about TIF conversion. Or use 24bit PNG (lower size with same quality as TIF) - anyway the problem is solvable, but the bug is persist, the similar issue was reported several hours ago with the same suggestion.

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We have made fixes/improvements to this area (Motion Panoramas from a Samsung Galaxy Phone crash the app) of the program in the latest Windows customer beta of Affinity Photo and/or Affinity Designer. If you would like to try these changes the beta software is available in the forum posts listed below.

The 1.8.0.526 beta builds are in links at the top of these beta forum posts.

Once these programs have been through a full beta process the change will be released in a future free 1.8.0 update/patch to all customers.

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