anweid Posted October 31, 2019 Share Posted October 31, 2019 The German Affinity Photo 1.8.0.486 (and its predecessors, and all other Affinity programs, and in fact all other Serif programs including PhotoPlus 8) simply dies silently when trying to load the attached JPG image of size 12128*1888. All other programs that I ever tried can load it without any problems (including Microsoft Paint). It would be nice if Serif programs could also manage that. Andreas Weidner 20191027_115327.jpg Link to comment Share on other sites More sharing options...
anweid Posted October 31, 2019 Author Share Posted October 31, 2019 After downloading the picture attached to the above post, I also cannot read it with any program anymore, because it seems to have become corrupted either by uploading or by downloading. Please tell me how to send you the original file, bypassing this forum. I managed to read the original image with SnagIt, Directory Opus, ImageGlass, Paint, Edge, LibreOffice, XnViewMP, InDesign CS5.5, PDF24. I had problems with Serif products, FireFox, TextMaker. Andreas Weidner Link to comment Share on other sites More sharing options...
MikeW Posted October 31, 2019 Share Posted October 31, 2019 You could zip it and then upload the zip file. Link to comment Share on other sites More sharing options...
anweid Posted November 2, 2019 Author Share Posted November 2, 2019 That's an idea. Let's try... Andreas Weidner panorama.zip Link to comment Share on other sites More sharing options...
Move Along People Posted November 2, 2019 Share Posted November 2, 2019 - Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
Manofjesus Posted November 2, 2019 Share Posted November 2, 2019 At the current moment use haakoo suggestion about TIF conversion. Or use 24bit PNG (lower size with same quality as TIF) - anyway the problem is solvable, but the bug is persist, the similar issue was reported several hours ago with the same suggestion. Win10 x64 1907, 16G RAM, Core i7 + Wacom Cintiq 12WX Interactive Pen Display - Affinity Photo 1.7.3.481 + Beta 1.8.0.526, Adobe Photoshop CS6, Corel Draw X7, ArtCAM 2015 R2 iOS 13.1.0, iPad Pro 10.5, 64GB + Apple Pencil - Procreate 5.0.2, Affinity Photo 1.7.3, Affinity Designer 1.7.3 Link to comment Share on other sites More sharing options...
Staff Gabe Posted November 7, 2019 Staff Share Posted November 7, 2019 Hi all, I logged it with our developers. It looks like it's something to do with the metadata. I saved a copy with no metadata and it's fine Link to comment Share on other sites More sharing options...
Staff Gabe Posted December 19, 2019 Staff Share Posted December 19, 2019 We have made fixes/improvements to this area (Motion Panoramas from a Samsung Galaxy Phone crash the app) of the program in the latest Windows customer beta of Affinity Photo and/or Affinity Designer. If you would like to try these changes the beta software is available in the forum posts listed below. The 1.8.0.526 beta builds are in links at the top of these beta forum posts. Affinity Photo 1.8.0.526 for Windows Affinity Designer 1.8.0.526 for Windows Once these programs have been through a full beta process the change will be released in a future free 1.8.0 update/patch to all customers. Tom Lachecki 1 Link to comment Share on other sites More sharing options...
anweid Posted March 4, 2020 Author Share Posted March 4, 2020 In Affinity Photo 1.8.0.555, it works. Wonderful - thanks. Andreas Weidner Link to comment Share on other sites More sharing options...
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