HarriK Posted October 21, 2019 Share Posted October 21, 2019 I have new Surface Laptop 2 with the latest Windows 10 Pro. Tried Affinity Designer trial version from the Microsoft Store, liked it and purchased the full version from the Microsoft Store. The trial version worked fine, without issues. The full version was installed as a second version, leaving the trial version visible. That was slightly annoying, so I uninstalled the trial version. This may have caused some registry errors. When starting the full version of Affinity Designer, the Blue Screen Of Death (BSOD) emerged after five seconds, referring to cldflt.sys. Uninstalling and reinstalling the AD did not help. Followed one cldflt.sys fix and changed using regedit the DWORD value of Start from 2 to 3. No help. Changed Start value back to 2. Noting from the other topic in this forum that the bug may be related to OneDrive, I refreshed the OneDrive connection -> the Designer application started without the BSOD for the first time. Now the AD causes BSOD sometimes when trying to open or save files from the OneDrive. Many users have complained similar situations and the response has been similar - AD cannot crash the system. But that is exactly what it does. I have not experienced BSOD with any other applications in three years with my business laptops. Disabling the OneDrive is not an option as I have to make my living with this system. The OS is a fresh install for the new laptop, so I cannot remove any earlier updates. What could be the root cause for the cldflt.sys error? Which register values should work with AD? Could this be related to the response time from OneDrive? Quote Link to comment Share on other sites More sharing options...
Move Along People Posted October 21, 2019 Share Posted October 21, 2019 - Patrick Connor 1 Quote Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
HarriK Posted October 21, 2019 Author Share Posted October 21, 2019 Thank you for the suggestion. Unfortunately, removing KB4517389 does not help. The BSOD still occurs when saving to OneDrive. Quote Link to comment Share on other sites More sharing options...
HarriK Posted October 21, 2019 Author Share Posted October 21, 2019 I tried saving directly to c: drive -> BSOD everytime. But KB4517389 does relate to fixing latency issues and cldflt.sys is a Cloud Files Mini Filter Driver. Perhaps this is a latency issue on cloud files after all? One thread on cldflt.sys suggested a workaround for disabling autosave on all Office applications. Quote Link to comment Share on other sites More sharing options...
HarriK Posted October 21, 2019 Author Share Posted October 21, 2019 Update to my situation. I have uninstalled all KB updates made to my 3-week-old laptop (not many), uninstalled the Designer once more and reinstalled Designer from MS Store. Now the computer crashes almost immediately when the Designer is started. Any more suggestions to try? Quote Link to comment Share on other sites More sharing options...
GarnetS Posted November 6, 2019 Share Posted November 6, 2019 I am having this same issue, it blue screens my Surface Book immediately when opened. My trial worked fine, purchase was from Microsoft Store. Tried uninstalling the KBs listed and did not work. Quote Link to comment Share on other sites More sharing options...
HarriK Posted November 7, 2019 Author Share Posted November 7, 2019 Exactly, I am having just he same issue with Surface hardware and similar path; from the Store trial version working fine to complete BSOD after purchasing the full version. One workaround is to disable the cldflt.sys for the time when using Designer: sc stop cldflt.sys And start again after returning to normal duties: sc start cldflt.sys That has been the only way to get the Affinity Designer even running. Very frustrating. Quote Link to comment Share on other sites More sharing options...
ScottHall Posted November 26, 2019 Share Posted November 26, 2019 I likewise had this same problem, but after a few hours found a solution! Despite the presence of the OneDrive image icon on lower right, as well as the presence of cldflt.sys in c:\windows\system32\driver folder ... you must ensure that the OneDrive App is installed on your system. Simply click the "Microsoft Store" icon, type "OneDrive" in search box, download, launch, reboot. That's all that's needed to end the BSOD! Quote Link to comment Share on other sites More sharing options...
HarriK Posted November 27, 2019 Author Share Posted November 27, 2019 Thanks for the tip, Scott! Unfortunately, that did not solve my BSOD. The crashing point has evolved over time, initially I could not get the Designer even running. Now I get the BSOD when saving (with save as...) a file. The Designer store app version has clearly some different code than anywhere else. Many tend to blame Microsoft's updates for the BSOD as other applications have caused BSODs after the update. But who knows... perhaps somewhere exists an open source library that Serif's developers have been using to get the Designer into the MS Store? Other parties may have used that same faulty library causing the problem. Serif's responses on this forum have been just shrugging the problem towards Microsoft. I am still waiting for a permanent solution, either from Serif or Microsoft. I wonder if has anyone with Surface and MS Store app purchase got the Designer up and running? Quote Link to comment Share on other sites More sharing options...
- S - Posted November 27, 2019 Share Posted November 27, 2019 5 hours ago, HarriK said: …Unfortunately, that did not solve my BSOD. Try un-installing and re-installing the OneDrive desktop application. 1) Go to [Windows Settings App > Update & Security > Windows Update > Check for Updates] and ensure you're on the latest version of Windows (which is currently Windows 10 1909, 18363.476 for non-insiders). 2) Go to [Windows Settings App > Apps > Apps & Features] and uninstall the OneDrive desktop application by selecting it and clicking on the "Uninstall" button. The desktop application will be called "Microsoft OneDrive" (the Store app version is just called "OneDrive"). 3) Restart the computer 4) Download and install the latest version of the OneDrive desktop application (which is currently 19.192.0926.0012 (November 13, 2019)). The download link can be found on the below release notes page under "Rolling out | Production Ring": https://support.office.com/article/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0 5) If the issue still continues after re-installing OneDrive, check if you have any other cloud file syncing software installed (such as Google Drive, Dropbox, iCloud), etc.). If you do, try un-installing and re-installing them one-by-one with the latest versions available as well. Quote Link to comment Share on other sites More sharing options...
HarriK Posted November 28, 2019 Author Share Posted November 28, 2019 Thanks for the instructions. I already tried all following steps, did not help. - uninstalled the OneDrive - restart, test, BSOD - installed OneDrive from the Store - restart, test, BSOD - uninstalled OneDrive from the Store - restart, test, BSOD - installed OneDrive for Business, on the Outlook 365 package - restart, test, BSOD My laptop is on a hosted business environment, so I may not have found all possible cloud systems. I'd rather not touch on the Sharepoint... Complete system reinstall would take two days (due to some of the special work related software), so that is not an option. I have already spent too much time on trying to solve this issue, it is smarter to wait for updates that fix the issue or use the expensive alternative that does not break my workflow. Quote Link to comment Share on other sites More sharing options...
Move Along People Posted November 28, 2019 Share Posted November 28, 2019 - Quote Move Along people,nothing to see here Link to comment Share on other sites More sharing options...
walt.farrell Posted November 28, 2019 Share Posted November 28, 2019 From https://answers.microsoft.com/en-us/windows/forum/all/onedrives-cldfltsys-causing-ntfssys-bsod/d2ef7f16-9e45-406f-95ca-6e595271e6d9?auth=1#&page=1 you might try opening a Windows command prompt and entering the following commands: Quote sc config cldflt start=disabled sc stop cldflt (you can put it back with a sc config cldflt start=automatic if you choose) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
倪森水 Posted December 3, 2019 Share Posted December 3, 2019 You can try it ,转发自 Microsoft 社区 But it did for me. So the fix is pretty basic - open regedit and look for HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\CldFlt Change the 'Start' entry value from the default value of 2 to 4. Reboot your computer. Quote Link to comment Share on other sites More sharing options...
GerardLakke Posted December 5, 2019 Share Posted December 5, 2019 On 11/27/2019 at 11:38 AM, HarriK said: Thanks for the tip, Scott! Unfortunately, that did not solve my BSOD. The crashing point has evolved over time, initially I could not get the Designer even running. Now I get the BSOD when saving (with save as...) a file. The Designer store app version has clearly some different code than anywhere else. Many tend to blame Microsoft's updates for the BSOD as other applications have caused BSODs after the update. But who knows... perhaps somewhere exists an open source library that Serif's developers have been using to get the Designer into the MS Store? Other parties may have used that same faulty library causing the problem. Serif's responses on this forum have been just shrugging the problem towards Microsoft. I am still waiting for a permanent solution, either from Serif or Microsoft. I wonder if has anyone with Surface and MS Store app purchase got the Designer up and running? Not me. And I cannot get a refund from the MS store either. Quote Link to comment Share on other sites More sharing options...
GerardLakke Posted December 5, 2019 Share Posted December 5, 2019 On 12/3/2019 at 5:28 PM, 倪森水 said: You can try it ,转发自 Microsoft 社区 But it did for me. So the fix is pretty basic - open regedit and look for HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\CldFlt Change the 'Start' entry value from the default value of 2 to 4. Reboot your computer. Before I change values in the registry and mess up a stable system: what is the function of cldflt.sys? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 5, 2019 Share Posted December 5, 2019 3 hours ago, GerardLakke said: Before I change values in the registry and mess up a stable system: what is the function of cldflt.sys? It's a cloud driver assistant, used at least for OneDrive. I'm not sure if it's used by other cloud functions like Google Drive or Dropbox. But rather than mucking about in the registry, you should be able to accomplish the same using commands as I mentioned above. From a command prompt: sc config cldflt start=disabled sc stop cldflt Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
GerardLakke Posted December 5, 2019 Share Posted December 5, 2019 13 minutes ago, walt.farrell said: It's a cloud driver assistant, used at least for OneDrive. I'm not sure if it's used by other cloud functions like Google Drive or Dropbox. But rather than mucking about in the registry, you should be able to accomplish the same using commands as I mentioned above. From a command prompt: sc config cldflt start=disabled sc stop cldflt Tried that suggestion, and then I could start AF without BSOD. But I als had no longer access to files in my OneDrive folders, so that is definitely not an option. The fixes that are being mentioned in the posts are not installed on my sytem (??), which is completely oup to date. So deinstalling those isnt posible, and no solution either. Im starting to regret buying AF and AD in de MS Store in a BlackFriday heat of the moment. Quote Link to comment Share on other sites More sharing options...
monsieurgaz Posted December 5, 2019 Share Posted December 5, 2019 Hi @GerardLakke, I was in a very similar position to you, hamstringing OneDrive isn't a reasonable option for me. I contacted MS Store via Chat support and requested a refund, stating I'd tried the support channel here with no official help offered, stating that the SW is in-operable and requested a refund which they did process for me. I had initially contacted the Affinity Refund email and they directed me to MS Store so do press your case with them. Good luck, this may be something deep in Microsoft's code but I personally am having no issues with any other applciation I use and Adobe Illustrator and Photoshop are running fine so I'm forced to use them for the time being. Quote Link to comment Share on other sites More sharing options...
GerardLakke Posted December 5, 2019 Share Posted December 5, 2019 Thanks for your great advise. I had to press my case at first forcefully (the store does not refund apps, but which is absurd, so I threw in Dutch consumer law), and ultimately I got both Affinity Foto and Designer refunded. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted December 11, 2019 Staff Share Posted December 11, 2019 Can you follow the advice given by @- S - below to see if that resolves your BSOD: Quote Link to comment Share on other sites More sharing options...
HarriK Posted December 11, 2019 Author Share Posted December 11, 2019 SOLVED!!! With the latest Windows 10 update the Affinity Designer works with OneDrive, as it should. Leigh and Patrick Connor 1 1 Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted December 11, 2019 Staff Share Posted December 11, 2019 @HarriK Excellent - thanks for confirming Quote Link to comment Share on other sites More sharing options...
tonghong Posted December 15, 2019 Share Posted December 15, 2019 On 11/27/2019 at 2:38 AM, HarriK said: Thanks for the tip, Scott! Unfortunately, that did not solve my BSOD. The crashing point has evolved over time, initially I could not get the Designer even running. Now I get the BSOD when saving (with save as...) a file. The Designer store app version has clearly some different code than anywhere else. Many tend to blame Microsoft's updates for the BSOD as other applications have caused BSODs after the update. But who knows... perhaps somewhere exists an open source library that Serif's developers have been using to get the Designer into the MS Store? Other parties may have used that same faulty library causing the problem. Serif's responses on this forum have been just shrugging the problem towards Microsoft. I am still waiting for a permanent solution, either from Serif or Microsoft. I wonder if has anyone with Surface and MS Store app purchase got the Designer up and running? I purchased Affinity Photo from MS Store over a year ago and it worked smoothly with Windows Version 1809. Since I upgraded to Windows Version 1903 on August 2019, I ran into problems with Windows update KB 4517389 that gave the BSOD right after installing the update on Nov. 11, 2019, and most recently as of Dec. 14, 2019 with Windows update KB 4524570 that shut down the AF Photo program (without BSOD) while saving a file in save-as mode to ".afphoto". In both instances, upon uninstalling these 2 updates, KB4517389 & KB 4524570, AF Photo worked fine again. Fom now on, I will try to delay any MS-issued Cumulative Windows Updates for Version 1903 as long as possible until a permanent fix is availble. I don't whose fault is it but kind of suspecting it's from MS! Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted December 16, 2019 Staff Share Posted December 16, 2019 @tonghong The BSOD crash can resolved by installing the following Windows update: https://support.microsoft.com/en-gb/help/4530684/windows-10-update-kb4530684 Quote Link to comment Share on other sites More sharing options...
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