StevenS

Hi @DirkN, willkommen im Affinity-Forum. Wenn Sie sich wieder mit dem Support in Verbindung setzen und dasselbe erklären, wie Sie es hier getan haben, können sie Sie weiter beraten.

Hi @Lechu, welcome to the Affinity forum. Skontaktuj się z affinityorders@serif.com, a nasz zespół może się tym zająć dalej.

Hi @Esther22, welcome to the Affinity forum. It appears that PayPal is available in Kenya - https://www.paypal.com/uk/webapps/mpp/country-worldwide If you continue to have issues placing your order, please contact affinityorders@serif.com for assistance.

Hi @Aurelio Zafarana, Se dopo aver seguito il consiglio di Walt la chiave viene ancora rifiutata, contatta affinity@serif.com con uno screenshot della chiave inserita nelle caselle appropriate e possiamo esaminare ulteriormente la questione per te.

Hi @Mary Jane Ma, Unfortunately our workbooks have now been discontinued and are no longer available for purchase, sorry.

Hi @LongandWinded, welcome to the Affinity forum. We have been unable to replicate the issue you have reported and there have been successful orders placed through our site since you contacted us. The quickest solution would be to try using PayPal as the payment option rather than credit/debit card but should wish to try a few things to get the payment through with your card, here's some advice that may help. As required in Europe, our payment portal uses 3D Secure for all transactions, this is not the case in all other regions so it may be that your card cannot purchase through portals that use 3D Secure, or your bank is not yet setup to accept payments that use 3D Secure. As this is not something we have any control over, you will need to discuss this with your bank. If you have purchased using a 3D Secure payment portal in the past and you know that it is not the above that is affecting the order, please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing (The Honey extension especially has been known to cause issues) or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process.

Hi @RV Camper, welcome to the Affinity. Getting the Affinity apps as a bundle is possible outside of sales, and anyone interested in the three app bundle should contact affinity@serif.com. Bundles are not currently being offered as the Spring Sale offers a greater saving.

We have recently made security changes to our site by adding a reCaptcha. Can I suggest temporarily disabling adblockers and trying again. It may also help use a different browser.

Hi @Cinders626, welcome to the Affinity forum. Your licence can can be downloaded from within your Affinity Store account, where you will also find your Product Key. To login to your account, please head to the Affinity website login page and enter your email address along with your password within the relevant fields, and then click Sign In. If you’re unsure of your password, please select the Forgot Password? option and enter your email address. Then select the Reset Password option. This will send you an email to the email address previously specified for you to reset; follow the steps within this email. Once you’re in your Affinity Account select Downloads & product keys. You will then see a list of your orders along with a Download button beside each one. Click the button next to the relevant order to begin the download.

Hi @nurseepoo06, As your Affinity app purchase was made through the Mac App Store it is tied to your Apple ID, and will also not require a Product Key. If you need to install it again, run the Mac App Store ensuring that you are signed in with the same account/credentials used to complete the purchase and the button which usually says "Buy" should instead say "Install", click on it to begin the installation of the program.

Hi @Syh, Your Affinity Photo for Windows licence download can be located within your Affinity Store account. To access to your account, please login to the Affinity Store. If you’re unsure of your password, please select the Forgot Password? option and enter your email address. Then select the Reset Password option. This will send you an email to the email address previously specified for you to reset; follow the steps within this email. Once you’re in your Affinity Account select Downloads & product keys. You will then see a list of your orders along with a Download button beside each one. Click the button next to the relevant order to begin the download.

Hi @SurferAl, welcome to the Affinity forum. Whether you decide to purchase our apps from the Affinity Store or the App Store is entirely your own preference. The licence is permanently linked to the store that you purchase the app through.

Hi @aparatres, It is not possible to uninstall a licence without direct access to the device that the software is installed on.

Hi @Julie77, welcome to the Affinity forum. Our Mac and Windows apps are sold separately and it is not possible to transfer the licence from one system to another. Please see this FAQ for more details.

Hi @SilkeK, Welcome to the Affinity forum. Affinity Publisher for iPad has not yet been launched. Our iPad apps are currently sold separately and exclusively through the App Store.

Hi @Joe Family, welcome to the Affinity forum. Our trials do not require you to enter a Product Key. Please use the "Start my trial" option.

Hi @MoonKnight2, welcome to the Affinity forum. Unfortunately the Black Friday sale depleted the stock of our workbooks. At this present time we do not know when the books may be back in stock.

Hi @AmandaIPS, welcome to the Affinity Forum. We do not have the facility to merge accounts or to transfer purchases from one account to another. To access your purchases and Product Keys you will need to sign in to our store with your Outlook email address. https://store.serif.com/sign-in

Hi @Crinkley, welcome to the Affinity forum. There appears to currently be an issue for some users accessing our store via Safari or older versions of Firefox. Our team are investigating the cause of this and hope to resolve this soon but we cannot put a time frame on how soon until this may be corrected at this stage. Whilst our team look in to this, please ensure the browser you are using is the latest version or use an alternative browser to access the download link.

Hi Starpugs, You can find the commercial licence for each add-on directly on the Affinity Store. I've included an example below to show the location. If you require more information than is included there, you will find contact information for the creator just below.

Hi @Lina King, welcome to the Affinity forum. We can see from your Affinity Store account that you do own the three Affinity products which is the Affinity Suite, can you please elaborate on what it is you are trying to do and hopefully we can help.

Thanks Walt I did miss that part at the end in my haste to give OP the correct information. Further down the email that was originally shared there will be an area like the one below that does include info concerning when the voucher code will expire. However there is some discretion and OP can reply to the email if/when they choose to get the app and we would gladly honour the discount offered. 10% OFF AFFINITY DESIGNER *DISCOUNT CODE HERE* Your voucher will automatically be applied to your basket Your voucher will expire in 7 days.

It is the second one. We send it out 10 days after the user signs up, but as we advised OP - they "still have a full 10 days to play with the app", if they've not clicked the "Start My Trial" option. Thank you for signing up to our trial, with links to tutorials etc to help people get the most from the app. Would it be clearer if I wrote... We send out that email 10 days after you originally signed up for the trial on the presumption you will be so excited to try it out immediately etc etc I think the important thing is that OP understood the message and that they can still use the trial.

That's a sentence I can definitely finish ...it must have been 10 days since they originally signed up.

Hi @Affinity_Pro, welcome to the Affinity forum. If you've not yet clicked "Start My Trial" you will still have access to it. We send out the email you received presuming that people will be so excited to try it out, that they won't be able to resist using it the moment they have access to it. 10 days later, we send the email informing that the trial has expired. So don't worry, if you've not yet began the trial, you still have a full 10 days to play with the app and see what you think.