StevenS

Hi @Emilio CM, welcome to the Affinity forum. Our payment systems had a lot of traffic when you reached out but this should now have subsided. Unfortunately the payment set aside for us by your bank was declined our payment gateway. Please see the link below for more details. https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/

Hi @Ayman, welcome to the Affinity forum. Unfortunately there is currently no way to gift our apps, sorry

Hi @Alexis Medina, welcome to the Affinity forum. My sincere apologies for not getting back to you here sooner. I can see that Andy replied to your email on 20 Nov 2022 and if you have any further queries, please do respond to Andy and he will be happy to help.

Hi Roto, welcome to the Affinity forum. As many of our apps are bought through third party App Stores we do not have a mechanism to offer upgrade pricing to all of our users. This was why we decided to offer such a large launch discount—to give all users, new and existing, and irrespective of how they bought our V1 apps an opportunity to get V2 at an incredible price. V1 owners who do purchase during the launch period will receive bonus content at a later date. Upgrading is completely optional and, if you wish, you can continue to use the V1 apps for as long as you like. We will be updating V1 to fix any critical problems caused by operating system updates in the future. So if the next version of macOS breaks V1 we will endeavour to fix it. There will be a point in time when continuing to maintain V1 in this way will not be tenable, but certainly for the foreseeable future we will continue to patch. In fact, we have an update to V1 queued up for release very shortly with some fixes for Ventura and issues caused by a recent Windows security / quality update.

El código QR solo vincula a las descargas de la tienda de aplicaciones para que las personas puedan encontrar las aplicaciones fácilmente. The QR code only links to the App Store downloads for people to the find the apps easily.

Hi @Ruanaich, it seems from your account that you have been able to resolve the issue, but if you have not please contact affinity@serif.com and then let me know here you ticket number and I will be happy to take a closer look at this for you. Hi @Mark.Sanchez, we certainly are listening, we have been extremely busy since the V2 launch and we are extremely grateful for those you have remained patient whilst we've been getting back to everyone who has reached out for help. Looking at your account it does not seem you have been able to resolve this issue so if you too could send an email affinity@serif.com and then let me know your ticket number, we'll get you up and running. Unless of course you have already requested a refund as @SteveIOW has, in which case I apologise to both of you that we were unable to assist you in our usual timely manner and I hope that given the chance, we do better next time.

To activate the apps you would need to enter your Affinity ID and your Affinity ID password. I am unsure what the Licence reference is that you mentioned. If you have not yet resolved this issue, please contact affinity@serif.com and then let me know your ticket number and I'll locate the ticket and we'll troubleshoot this for you via email. Could you also please contact affinity@serif.com and then let me know the ticket number here (if you still require help) and we'll hopefully be able get you up and running.

@Claudio60 no worries We match the prices on our own site to those on the App Store. Microsoft individually set the price for each currency, as such there may be some slight differences between currencies across the three stores.

Hi @Claudio60, Are you seeing the same prices for the other apps too?

Sorry for the delays folks 😩 Our payment systems had a lot of traffic when you each reached out but this should now have subsided. The usual cause is that the payments set aside for us by banks are declined our payment gateway. Please see the link below for more details. https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/ If you've had the money back and want to try again, the quickest solution would be to try using PayPal as the payment option rather than credit/debit card but should wish to try a few things to get the payment through with your card, here's some advice that may help. Please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing (The Honey extension especially has been known to cause issues) or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process.

Hi @Mister GD, Our payment systems had a lot of traffic when you reached out but this should now have subsided. If the issue persists for you, the quickest solution would be to try using PayPal as the payment option rather than credit/debit card but should wish to try a few things to get the payment through with your card, here's some advice that may help. Please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing (The Honey extension especially has been known to cause issues) or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process.

Hi @towser42, please contact affinity@serif.com and we can take a look at this for you. Generally as a rule of thumb 90 days from the V2 launch is the window for additional refunds.

HI @AdamKrawacki, we are sorry to hear this, hopefully if you try with Apple again you may get another person who will be able to assist you.

We offer a 14 day refund window, please contact affinityreturns@serif.com to request a refund.

That is correct, however the US price does not include any sales tax, whereas the Euro price includes VAT which makes up the difference that you are seeing.

Hi Timo, Please see our FAQ for help activating your purchase; https://affinity.serif.com/learn/in-app-licence-activation/

Hi @Image Man, welcome to the Affinity forum. Our payment systems had a lot of traffic when you reached out but this should noe have subsided. If the issue stil persists for you, the quickest solution would be to try using PayPal as the payment option rather than credit/debit card but should wish to try a few things to get the payment through with your card, here's some advice that may help. Please ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing (The Honey extension especially has been known to cause issues) or try a different browser entirely. Finally check that your firewall is not blocking any part of the payment process.

Hi @djcook, welcome to the Affinity forum The Affinity V2 apps are free to download in the App Store and will run as a 30 day trial. The Universal Licence is available as an in-app purchase within the free app.

Hi @José Mateu, welcome to the Affinity forum. Affinity Store app licences are downloadable from within an Affinity Store account and it is not possible to transfer a licence from one Affinity Store account to another.

Hi @Paul-V-E, We can see that you have also sent us 10 emails about this query, nine of which we have closed and one I have replied to. If you could please reply to the email, we'll be happy to look in to this further with you.

Potentially, however issues may arise if they ever need to install again for whatever reason and they would not be able to do so quickly or easily. I am not aware of such a restriction, but it would make sense for there to be one. With there being no gifting option two Universal Licences on one account would not be needed. I cannot think of a practical workaround at this current time, but I will continue suggesting a gifting option be added in the future.

If you purchase from directly the Affinity Store, you will not have any issues as there are no geographical limits for Affinity Store app purchases.

Hi @Devon, welcome to the Affinity Forum. We do not have a gifting facility on the site unfortunately. To purchase for another individual and it be a surprise you would need to enter their name and email address rather than your own during the checkout process, but this would create a second account.

Hi @Rick61, welcome to the Affinity forum. Please contact our Customer Service team directly through affinity@serif.com and the team can look in to this further for you.

Hi Aeioguy, Please contact our Business team who will be happy answer any queries you may have about Business licencing. https://affinity.serif.com/business/contact/