StevenS

Hi @qschilling, Welcome to the Affinity forum. We have made some minor changes in the most recent edition of our books, the easiest to spot being the change to our logo. It won't be that you have the "wrong" logo, it is probably more accurate to describe it as the original logo. The most recent edition of our workbooks not only include our updated logo, but there have been small adjustments to show the updated UI and any procedures that have changed since the 1.7 update. There are however no new projects and to all intents and purposes the book is the same as the first edition.

Hi @Tiga Wu, Welcome to the Affinity forum. Unfortunately it is not possible to transfer App Store purchases to an Affinity Store account.

Hi @RayvenWolfe, Welcome to the Affinity forum. Sorry to hear that you are having issues getting your account created. I am not seeing an unverified account registered to the email address you are using for your forum account, so I presume it is a different email address. Could you please contact the team using affinity@serif.com, letting us know the details of the account and we will see what we can do.

Hi @Mirari Saga, Welcome to the Affinity forum. We do not have any store accounts registered to the email address you included in your post. The account that was associated with that email address but was updated to a different email address last year. If you sign in with the address that is currently associated with the account, you should not have any issues.

Hi @maps_pearson, Welcome to the Affinity forum. Our apps include a 14 day money back guarantee when purchasing through our own site. The money back guarantee can vary if purchasing through the Mac App Store or the Microsoft Store depending on your location. We also offer free 10 day trials for both Photo and Designer, and hopefully we'll have one for Publisher in the coming weeks.

Yes, but ultimately it is only a decision you can make. Is the 30% discount your priority or is having your order on the Mac App Store? The 30% was an Affinity Store exclusive.

Hi Michael, Welcome to the Affinity forum. If you purchase through the App Store the free content can be claimed through the in-app welcome screen.

Hi @Adrienb, Bienvenue sur le forum Affinity. Lors de l'achat via notre propre site, les applications vérifieront les mises à jour à chaque lancement. Malheureusement, il n'est pas possible de transférer les achats Affinity Store vers l'App Store.

Hi @Matt_P, I cannot see any emails in the queue from your email address. Could you please contact affinityorders@serif.com and they will be able to assist you.

Hi @ljh07, Welcome to the Affinity forum. If you have not done so already, please contact affinityorders@serif.com

Hi @Mischugo and @Yurai, Sorry for the late reply, we've been overwhelmed with contacts since the launch of Affinity Publisher and our 1.7 updates. If you have made an incorrect purchase, please email affinityreturns@serif.com to request a refund. After which you can purchase the apps again for the correct operating system (the system is chosen at the checkout and default to that which you are using).

Hi @csp, It is possible, just (as you mention), not through the website.

Hi @Elisabeth Dargie, To login to your account, please head to the Affinity website and enter your email address along with your password within the relevant fields, and then click Sign In. If you’re unsure of your password, please select the Forgot Password? option and enter your email address. Then select the Reset Password option. This will send you an email to the email address previously specified for you to reset; follow the steps within this email. Once you’re in your Affinity Account, please select your name in the top right-hand corner of the page. This should supply you with six options, one of which is Downloads & Product Keys - Select this option now. On this page, you will see a list of your orders along with a Download Purchase button associated with each. Click the button next to the relevant order to start the download.

Hi @Al rosado, Welcome to the Affinity forum. Apple Support would be the best team to contact for help setting up this feature, or any issues that may arise.

Hi @MtnMojoLee, To login to your account and view your product keys, please head to the Affinity website and enter your email address along with your password within the relevant fields, and then click Sign In. If you’re unsure of your password, please select the Forgot Password? option and enter your email address. Then select the Reset Password option. This will send you an email to the email address previously specified for you to reset; follow the steps within this email. Once you’re in your Affinity Account, please select your name in the top right-hand corner of the page. This should supply you with six options, one of which is Downloads & Product Keys.

I received your email, hopefully you received my reply and we are all systems go.

Hi Tony, Welcome to the Affinity forum. I cannot say that this is something I am familiar with myself, however I have passed your details along to our Corporate team who will be in touch soon.

Hi @levelbest, I have sent you a private message with my personal serif email address, hopefully we can get emails going back and forth that way and resolve this for you.

Hi Mario, Welcome to the Affinity forum. To place an order with an EU VAT number, please contact affinity@serif.com with the following information. They'll send you a proforma and advise how to make payment. Billing address Mac or Windows licence Valid email address for licence Currency Preferred payment method EU VAT Number

Hi @MissConstrue, Welcome to the Affinity forum. I have heard this from time to time and it is usually Canadian dollars. I can only presume that there is a browser plugin out there that causes our website to think you are in Canada. The good news is that if you proceed with the order you will eventually create or sign in to you own account which will have your country set and the price will update accordingly to match the country you selected when you created the account.

Hi @cata3, Thanks for the update and thew feedback. The "Buy Now" button is currently designed upon click to take users to a page where they can then choose whether to purchase for Mac, Windows, or iPad with a "Buy now <price>" option for each. We'll take a look to see if there's anyway we can do to make this simpler.

Hi Eloy, Welcome to the Affinity forum, I will try my best to simplify this. There is no limit to the number of updates that anyone would receive. Any purchase from our site prior to us releasing 2.0 will receive all future 1.x updates for free, so in essence the sooner someone gets one of our apps, the more updates they will receive. If you bought at 1.9 then you would get any 1.9.x updates free, before 2.0 was launched. In summary, get any 1.x version and get all 1.x updates that follow. Version 2 is a new purchase for everyone with all 2.x updates included.

Hi @nezumi, I did look in to is for you and when searching the email system using the email address you have associated with your forum account, this is what I found... ...It may be worth checking your Spam/Junk folder, failing that search your mailboxes for any emails from affinity@serif.com. If you still don't see anything it's a mystery, but I would encourage you to add that email address to your address book in case the emails are being filtered to parts unknown.

We're pleased to hear this and thank you for taking the time to provide us with this feedback

Hi @softsound, Unfortunately the very nature of a sale means that there will always be someone who has just missed it. It is one of the many reasons that we offer a 14 day money back guarantee. We can see that you have (correctly) contacted the Returns team and they will get back in touch with you as soon as they can. * For anyone else finding this post in the future, please contact affinityreturns@serif.com