[Registration Error]

Hi @Bob Ohnstad,

Thanks for reporting this. This is a known issue which our development team are currently working on.

Thanks again

[Content descriptions truncated in version 1.9.0]

Hi @Alfred,

Thanks for reporting this. It's actually a known issue and is already logged in our system.

Thanks again

[Can't register Affinity Designer]

@edge261 & @MartyQ

Welcome to the Serif Affinity forums  

Thanks a lot for reporting this. This is a known issue and our development team is currently working on it.

[Affinity Photo 1.9 crashes after downloading assets]

@MaartenTummers,

Yours is actually a different issue to the one reported in this thread. Your issue is currently being investigated by our development team, and any updates will be relayed to you in this thread.

Thanks a lot

[Affinity Photo 1.9 crashes after downloading assets]

Hi @e snissaert,

Welcome to the Serif Affinity forums  

Thanks for reporting this. 2 quick questions:

1. Does it affect all assets? If not, which asset were you downloading when it crashed?
2. Do you have a crash report in %AppData%\Roaming\Affinity\Photo\1.0\CrashReports\reports? If so, would you mind uploading it here please?

Thanks in advance

[Registration failed]

Hi @TonyX,

Do you have an crash reports (in %AppData%\Roaming\Affinity\Photo\1.0\CrashReports\reports) you could share with us? If possible that would be very helpful.

Thanks in advance

[My Account in Affinity Photo (split)]

Hi @Subetoshi,

Thanks for reporting this. This is actually a known issue which we are currently actively looking into.

Thanks again

[clicking 'my account' causes program shutdown. affinity photo 1.9]

Hi everyone,

This is actually a known issue which we are currently actively looking into.

If possible, it would be very helpful if you could share any crash reports.

Thanks in advance 

[Registration failed (split)]

Hi @czaromir,

We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated!

1. Did you buy the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?
4. Are you running any anti-virus software? If so, what is it?

Thanks in advance

[Program shutting down when I attempt to claim 1.9 freebies (four free overlay packs).]

Hi @MaartenTummers,

We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated!

1. Did you buy the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?
4. Are you running any anti-virus software? If so, what is it?

Thanks in advance

[Unable to access free Assets Packs with Ver1.9]

Hi @Geoff Stokes & @LedMax,

We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated!

1. Did you buy the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?
4. Are you running any anti-virus software? If so, what is it?

Thanks in advance

[Complete Crash when Logging into account]

Hi,

We're currently looking into this and have a couple of questions. If you wouldn't mind answering the following that would be much appreciated!

1. Did you buy the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?
4. Are you running any anti-virus software? If so, what is it?

Thanks in advance

[sign in error to account from affinity photo 1.9]

Hi,

Thanks for everybody's help with this. We're still looking into it and have a couple of questions.

Can anyone in this thread who hasn't already please answer the following questions (assuming you're still having problems registering of course!)? Note there's an extra question I haven't previously asked!

1. Did you buy the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?
4. Are you running any anti-virus software? If so, what is it?

Thanks in advance! Your help is much appreciated!

[Registration Sign-In error in Photo and Publisher (split - Registration Timeout)]

Thanks for everybody's help with this. We're still looking into it and have a couple more questions:

Firstly, @Arlen Keshabyan, would you mind answering the following:

1. Did you purchase the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Secondly, for everybody in this thread, are you running any anti-virus software? If so, what is it?

Thanks in advance

[Can't register the new Version 1.9 (Split)]

Hi,

Can anyone in this thread who hasn't already please answer the following questions (assuming you're still having problems registering of course!)?

1. Did you buy the app from the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?
4. Are you running any anti-virus software? If so, what is it?

Thanks in advance!

[Can't register the new Version 1.9 (Split)]

Hi @ymarkone,

Thanks for reporting this. I've just got a couple of questions if you don't mind. @S_IV - if you could also answer these that would be much appreciated.

1. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
2. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot

[Crash on registration dialog]

Hi @marroon,

Thanks for reporting this. We're currently looking into some issues which seem to be affecting a small number of customers when attempting to register. I've just got a couple of questions if that's ok:

1. Did you purchase the app via the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot

[sign in error to account from affinity photo 1.9]

Hi @ian kelsall,

Thanks for reporting this. We're currently looking into some issues which seem to be affecting a small number of customers when attempting to register. I've just got a couple of questions if that's ok:

1. Did you purchase the app via the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot

[Complete Crash when Logging into account]

Hi @Xylene,

Thanks for reporting this. I've just got a couple of questions if that's ok:

1. Did you purchase the apps via the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot

[Affinity Designer Windows Customer Beta - 1.9.0.815 - sign in internal error (split)]

Hi @Juliany,

Thanks for reporting this. I've just got a couple of questions for you if that's ok:

1. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
2. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot

[register]

Hi @Petew,

Thanks for reporting this. I've just got a couple of questions if that's ok:

1. Did you purchase the apps via the Microsoft Store?
2. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
3. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot

[Registration Sign-In error in Photo and Publisher (split - Registration Timeout)]

Thanks @PaulEC,

Sorry, but I've got another few questions for you (we've done some investigating and have narrowed it down but that's just revealed the need for more information!)

1. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
2. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot

[Designer, Photo and Publisher crashes during sign in]

Thanks @UweJelting,

Would you mind checking for Windows updates and if there are any see if it works after they've been installed?

Thanks a lot

[Designer, Photo and Publisher crashes during sign in]

Hi @UweJelting

Thanks for reporting this issue.

If your answer to Mark's question is "Yes", then I've got a couple of quick follow-up questions for you if you don't mind.

1. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
2. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot

[Designer (and Photo and Publisher) crash during register]

Hi @lwetzel,

Thanks for reporting this issue.

I've got a couple of quick questions for you if you don't mind.

1. What version of Microsoft Store do you have running (found towards the bottom of the Settings page)?
2. What's the version number of c:\windows\system32\RuntimeBroker.exe?

Thanks a lot