Jump to content
You must now use your email address to sign in [click for more info] ×

Leigh

Staff
 View Profile  See their activity

  • Posts

    3,222

  • Joined

 Content Type 

Everything posted by Leigh

  1. Leigh
    Ok, danke fürs Prüfen. Ich schaue mir das genauer an, da ich mir nicht sicher bin, was das Problem sein könnte. Die Tatsache, dass die anderen beiden Apps funktionieren, ist verwirrend - normalerweise funktionieren sie alle oder keine 😅
  2. Leigh
    Can you tell me which location you're trying to save the document to?
  3. Leigh
    Danke für den Versuch. Es ist seltsam, dass sowohl die MS Store- als auch die MSIX-Version nicht für Photo funktionieren, aber für die anderen beiden Apps. Haben Sie Antiviren- oder Malware-Apps von Drittanbietern installiert? Vielleicht wurde Affinity Photo 2 nicht mehr ausgeführt? Sie können ein neues Benutzerkonto ausprobieren, um zu sehen, ob es als Test funktioniert.
  4. Leigh
    Danke für die zusätzlichen Informationen. Wenn sowohl Designer als auch Publisher funktionieren, können Sie die Schritte zur Verwendung der Optionen zum Zurücksetzen und Reparieren im folgenden Artikel ausprobieren: https://support.microsoft.com/de-de/windows/apps-und-programme-in-windows-reparieren-e90eefe4-d0a2-7c1b-dd59-949a9030f317
  5. Leigh
    Danke für die Antwort. Diese Meldung kann manchmal auftreten, wenn die Berechtigungen für den WindowsApps-Ordner geändert wurden. Ist das etwas, das hätte geändert werden können?
  6. Leigh
    If you purchased from the Microsoft Store you can just log into the Microsoft Store on the new machine, redownload the app and log in with your Affinity ID (email & password) details used to register the licence.
  7. Leigh
    Have you managed to get signed in via the app?
  8. Leigh
    Sorry for the delay in replying @Benoit Gravelle! Have you managed to resolve this issue since posting? If not, please let me know.
  9. Leigh
    Unfortunately, we're aware of an issue affecting users on macOS Ventura when trying to save to an external drive such as a flash drive that has a FAT partition. You will be able to initially save to the flash drive as expected but any subsequent saves to the same file will give the error: "Failed to save document. Save failed because access to the file was lost. The document must now be closed." This issue is logged with our developers for further investigation but saving locally and to a non FAT partitions is unaffected.
  10. Leigh
    The error "The data area passed to a system call is too small" can appear when trying to run Affinity V2 on Windows. This issue is related to how Affinity V2 installs into the WindowsApps folder and Microsoft SQL Server. The below KB update from Microsoft should resolve the issue: https://support.microsoft.com/topic/kb4073393-fix-the-data-area-passed-to-a-system-call-is-too-small-error-when-you-start-a-desktop-bridge-application-on-a-sql-server-5ae0994d-023a-d32b-3aad-526500b53993
  11. Leigh
    Thank you. I can confirm that your email is with the Customer Service team. As you can imagine, since the launch of V2 both Customer Services and Technical Support have been inundated with support contacts and we're currently working our way through these contacts on a first come, first serve basis. We can only apologise for the wait but you will get a reply as soon as possible. I will hide comments related to this particular post as there's no need to discuss this further.
  12. Leigh
    Is it possible to send me the ticket # that's given on the auto reply?
  13. Leigh
    Findest du die App unter "Einstellungen" > "Apps" > "App & Features".
  14. Leigh
    @tzvi20I've sent you a private message to try and get this sorted.
  15. Leigh
    Not yet, sorry. If you follow Mark's thread, you will get a notification when it's updated.
  16. Leigh
    Thanks for letting me know, that's useful to know.
  17. Leigh
    👀
  18. Leigh
    Have you managed to resolve the issue?
  19. Leigh
    Dies geschieht, weil Sie nicht gleichzeitig die MSIX- und die MS Store-Version installieren können. Deinstallieren Sie die MSIX-Version und versuchen Sie es erneut. https://forum-affinity-serif-com.translate.goog/index.php?/topic/168984-im-trying-to-install-affinity-v2-on-windows-and-its-failing-with-error-0x80073cf3-why/&_x_tr_sl=auto&_x_tr_tl=de&_x_tr_hl=en&_x_tr_pto=wapp
  20. Leigh
    Random question: Do you have MS SQL Server installed on the same machine? You could be getting this: https://support.microsoft.com/en-us/topic/kb4073393-fix-the-data-area-passed-to-a-system-call-is-too-small-error-when-you-start-a-desktop-bridge-application-on-a-sql-server-5ae0994d-023a-d32b-3aad-526500b53993
  21. Leigh
    Du scheinst dein Problem hier gelöst zu haben:
  22. Leigh
    This is happening because you need to the App Installer app from the Microsoft Store. However the Microsoft Store isn't available on some versions of Windows LTSC/LTSB. I would suggest that you contact your Affinity account manager to discuss this further
  23. Leigh
    Sorry for the delay in replying to your post. The below URLS are the ones that V2 will try to connect to. Are connecting via a firewall or proxy? https://affinity.api.serifservices.com https://affinity.serif.com
  24. Leigh
    Sorry for the delay in replying to your post. The below URLS are the ones that V2 will try to connect to. Are you able to get them whitelisted on the Proxy Server? https://affinity.api.serifservices.com https://affinity.serif.com
  25. Leigh
    Not at the moment, sorry. I will add your feedback for this particular feature request to our devs.
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.

 Accept Cookies  Reject Cookies