soapman Posted October 10, 2019 Share Posted October 10, 2019 i have been working on this doc at work for a while now. its due. I cannot save the project. Save or save as does not work and i get this error. I need a fix asap. I tried opening another save since i always create copies and publisher closed and i lost the work i did. I left adobe because of this exact reason. Opened up document again, was able to save 2 times then the same error happened. I opened up a old save, copied ALL the pages over and still get the error. this is becoming devastating. Quote Link to comment Share on other sites More sharing options...
soapman Posted October 10, 2019 Author Share Posted October 10, 2019 So i copied all the pages over to a new document EXCEPT page 13 with a logo wall. I was able to save fine. Then i added page 13 with no logo wall and it saved fine. I added the logo wall and i was not able to save. same issue. If i remove the logo wall from the main doc. i still cannot save. Quote Link to comment Share on other sites More sharing options...
soapman Posted October 10, 2019 Author Share Posted October 10, 2019 Now when trying to open the project it says its not supported. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 10, 2019 Share Posted October 10, 2019 Are you by any chance saving to a Google File Stream folder? Google File Stream is known to cause file corruption, and the symptoms in Affinity match what you're reporting. This post might be of interest to you: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
soapman Posted October 10, 2019 Author Share Posted October 10, 2019 hello, no google is not involved at all. Quote Link to comment Share on other sites More sharing options...
soapman Posted October 10, 2019 Author Share Posted October 10, 2019 i have a hunch it has something to do with the Linked/embedded svg (10) logo wall. Quote Link to comment Share on other sites More sharing options...
soapman Posted October 11, 2019 Author Share Posted October 11, 2019 a Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted October 11, 2019 Staff Share Posted October 11, 2019 Can you upload the files here please especially the svg. Are there any cloud services and or syncing utilities working on that folder or the folder where the svg is stored ? Quote Link to comment Share on other sites More sharing options...
soapman Posted October 11, 2019 Author Share Posted October 11, 2019 hello, yes, uploading now No cloud services but the SVGS were on a usb 3.1 external drive. I read online on another posts that that might have been the issue but after moving them over and re linking them i still had the issue. Quote Link to comment Share on other sites More sharing options...
soapman Posted October 11, 2019 Author Share Posted October 11, 2019 i uploaded the docs as well as the save it would do sometimes and have 0kb in size Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted October 11, 2019 Staff Share Posted October 11, 2019 It's saving fine for me there are a couple of missing png's though could you upload those as well please whitelogo, pattern and slice1, and microsoft Quote Link to comment Share on other sites More sharing options...
soapman Posted October 11, 2019 Author Share Posted October 11, 2019 uploading now. sorry about that. I mentioned earlier that when i was having troubles saveing. I created a new doc, and copy pasted each page over to the new doc and would save after every past. Everything worked fine until i pasted the svg logo wall on page 13. SO after i could not save after pasting the wall, i hit ctrl z, removing the logos and the save worked fine. Then once again copy pasting the logo from the original doc it would not let me save. Also, after pasting the wall, and then clicking it and hitting delete i was not able to save. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted October 14, 2019 Staff Share Posted October 14, 2019 Could you try closing the app and then attempting to delete the files from %appdata%\Roaming\Affinity\Publisher 1.0\temp if they are any there Quote Link to comment Share on other sites More sharing options...
soapman Posted October 14, 2019 Author Share Posted October 14, 2019 Hello, so trying it this morning without doing what was posted above and things seem to work. I dont really understand what happened since everything is exactly the same. I even closed the doc and reopened it and had the issue. Now i dont have the issue at all. Quote Link to comment Share on other sites More sharing options...
soapman Posted October 14, 2019 Author Share Posted October 14, 2019 any idea on what happened or changed? has this ever been an issue in the past? im starting a new project soon and im a bit hesitant Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted October 15, 2019 Staff Share Posted October 15, 2019 I suspect that a file or temporary file gets a lock on it that stops file operations working as expected. I've seen it happen when the app crashes so restarting the computer can clear those locks. Attempting to delete the temp folder would reveal which file(s) is causing the problem. Quote Link to comment Share on other sites More sharing options...
magicdesign__ Posted October 15, 2019 Share Posted October 15, 2019 Can you select the logo wall (of many images) and convert to a single image - a work around, but would be a quick fix. Quote Link to comment Share on other sites More sharing options...
soapman Posted October 15, 2019 Author Share Posted October 15, 2019 6 hours ago, Pauls said: I suspect that a file or temporary file gets a lock on it that stops file operations working as expected. I've seen it happen when the app crashes so restarting the computer can clear those locks. Attempting to delete the temp folder would reveal which file(s) is causing the problem. Humm that would make sense considering after i delete it, it still gives me issues but before hand it acts normal. I will try that next time it happens. 4 hours ago, magicdesign__ said: Can you select the logo wall (of many images) and convert to a single image - a work around, but would be a quick fix. That's was my plan if all else failed. Thanks though Quote Link to comment Share on other sites More sharing options...
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