Marcus Souza Posted August 9, 2019 Share Posted August 9, 2019 Affinity Photo All menus and toolbar disappeared, look the pic. I have reinstalled several times and the problem continues. This only happens on one computer. Version 10701.404.0.0 , portuguese Brasil from Microsoft Store for windows 10 Quote Link to comment Share on other sites More sharing options...
R C-R Posted August 10, 2019 Share Posted August 10, 2019 have you tried pressing the Tab key on the keyboard? Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Ron P. Posted August 10, 2019 Share Posted August 10, 2019 Or go to the View menu Reset Studio, located at the bottom of the menu. Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
walt.farrell Posted August 10, 2019 Share Posted August 10, 2019 50 minutes ago, Ron P. said: Or go to the View menu Reset Studio, located at the bottom of the menu. But that would not help with the missing Tools, or Toolbar, or Context Toolbar. The missing Menu bar is also puzzling, as Affinity doesn't provide a way to hide that on Windows. And with it missing, I also wonder how Marcus managed to get the menu pulldowns to show? This might be a case for holding the Ctrl key while starting the application, and doing a full reset. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Ron P. Posted August 10, 2019 Share Posted August 10, 2019 1 minute ago, walt.farrell said: This might be a case for holding the Ctrl key while starting the application, and doing a full reset. I missed that, where he somehow got the pulldowns. I agree doing a full reset maybe the fix needed. Quote Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
Marcus Souza Posted August 15, 2019 Author Share Posted August 15, 2019 On 8/10/2019 at 9:27 AM, Ron P. said: Or go to the View menu Reset Studio, located at the bottom of the menu. Did not work. :( Quote Link to comment Share on other sites More sharing options...
Marcus Souza Posted August 15, 2019 Author Share Posted August 15, 2019 On 8/10/2019 at 10:23 AM, Ron P. said: I missed that, where he somehow got the pulldowns. I agree doing a full reset maybe the fix needed. Did not work. :( Quote Link to comment Share on other sites More sharing options...
Marcus Souza Posted August 15, 2019 Author Share Posted August 15, 2019 On 8/10/2019 at 6:04 AM, R C-R said: have you tried pressing the Tab key on the keyboard? Did not work. :( Quote Link to comment Share on other sites More sharing options...
Marcus Souza Posted August 15, 2019 Author Share Posted August 15, 2019 On 8/10/2019 at 10:20 AM, walt.farrell said: ... I also wonder how Marcus managed to get the menu pulldowns to show? .... Using ALT + arrow down and arrow left / right to move around. Quote Link to comment Share on other sites More sharing options...
Marcus Souza Posted August 15, 2019 Author Share Posted August 15, 2019 See the problem recorded in gif format Move around the menu using ALT+ARROWS Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 15, 2019 Share Posted August 15, 2019 You said that doing a full reset didn't work, but as you're fairly new to Affinity perhaps you don't know what that means. So, just in case: Press and hold the Ctrl key. Click on the application to start it. Wait for the popup menu to appear (or for the application icon to show up on the Windows task bar). If the icon shows up without the popup, click it. Release the Ctrl key. Press the Select All button, then the Clear button. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Marcus Souza Posted August 16, 2019 Author Share Posted August 16, 2019 On 8/15/2019 at 6:55 AM, walt.farrell said: You said that doing a full reset didn't work, but as you're fairly new to Affinity perhaps you don't know what that means. So, just in case: Press and hold the Ctrl key. Click on the application to start it. Wait for the popup menu to appear (or for the application icon to show up on the Windows task bar). If the icon shows up without the popup, click it. Release the Ctrl key. Press the Select All button, then the Clear button. CTRL key + click on application = hangs while loading Crash with this screen. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 16, 2019 Share Posted August 16, 2019 Sorry. I've no more ideas other than updating to 1.7.2 which was released today, if your Windows Store has it available. Maybe it will work better. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
- S - Posted August 17, 2019 Share Posted August 17, 2019 Do you have 'Duet Display' installed? https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/ walt.farrell and Marcus Souza 1 1 Quote Link to comment Share on other sites More sharing options...
Marcus Souza Posted August 19, 2019 Author Share Posted August 19, 2019 On 8/17/2019 at 8:55 AM, - S - said: Do you have 'Duet Display' installed? https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/ DUET DISPLAY was installed. After I uninstalled DUET, AFFINITY PHOTO opened normally. I will test on the other computer if with the last update of DUET DISPLAY the problem will disappear. PRINT SCREEN WITHOUT "DUET DISPLAY" tool. Thank you very much for your support and everyone who took the time to help me!!! Quote Link to comment Share on other sites More sharing options...
Nicholas Jainschigg Posted December 4, 2022 Share Posted December 4, 2022 I just did something similar in Windows 10, but I figured it out. It turns out that I had somehow torn off the current image into a floating window. It floated over the entire interface, and gave no access to any of the menus. I reduced the size of the image to get access to my browser and saw the menus peeking out the side, so I just dragged the image back onto the workspace and it's back to normal. That may not be the problem original submitter is having, but it was baffling enough for me for long enough that I found myself here. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.