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Posted

First the housekeeping. Using the latest full version of Publisher on a 2010 MacPro with High Sierra ver. 10.13.6

Publisher is crashing every time I try to place a Word document exported from Mac Pages. No problem placing a genuine Word .docx file, just documents exported to Word from Pages.  I am using the latest Pages update, ver 8.1

Just to check I tried placing the same file in an InDesign document and it worked okay.

Not a huge problem, I generally export as a text file and apply formatting in Publisher. Must be something that the Mac is doing during the conversion.

 

Pat

Posted

Every .docx created by Pages? Or one specific one?

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

Posted

I had this issue when the .docx import was introduced to the betas, in my case it was the file. It had originally been created in Word a few years ago, modified in Pages and exported as a .docx file. I just opened a clean pages document and copied the text to the new file then exported as a .docx. This new file was fine.

Posted

I have exported a number of Pages documents to Word and Publisher has crashed every time when trying to place them.

I also created a new Pages document, typed a couple of sentences, then copy and paste to get about a page of text. Exported that to Word and no problem placing it in Publisher.

I also tried opening a Pages document and copying all the text to a new Pages document and then exported to Word. Publisher crashed again trying to place it.

So, a Pages document with no formatting exported to a docx file seems to be okay. Any formatting at all in the original Pages document and the exported Word file crashes Publisher.

 

  • 9 months later...
  • Staff
Posted

Sorry.

Thank you for reporting a problem using 1.7.x . It appears that a member of the Affinity QA team didn't get round to fully investigating this specific report posted in the bugs forums. We are very sorry for this oversight. Yours is one of a number of reports that I am posting this apology to, using an automated script.

Now we have released 1.8.3 on all platforms containing many hundreds of bug fixes, and we hope your problem has already been fully addressed. If you still have this problem in the 1.8.3 release build, then the QA team would really appreciate you reporting again it in the relevant Bugs forum.

Each of those links above contains instructions how best to report a bug to us. If that is what you already did in this thread just copy paste your original report into a new thread. We appreciate all the information that you have including sample files and screen shots to help us replicate your problem.

This thread has now been locked as the QA team are not following the threads to which this automatic reply is made, which is why we would appreciate a new bug report if you are still have this problem in the current 1.8.3 release build.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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