Mischugo Posted June 20, 2019 Share Posted June 20, 2019 I followed the first call and ordered/paid immediately. Now I got my license key, but for the Windows version. I need the MacVersion ... as usual! And also the Affinity for Mac downlaod Thanks Quote Die Now Live Later - KMFDM Link to comment Share on other sites More sharing options...
Yurai Posted June 20, 2019 Share Posted June 20, 2019 (edited) I just created an account in this forum for the same exact problem but in reverse. I accidentally bought the Mac version instead of the PC. ^_^' I messaged Affinity in Facebook. I may or may not hear from them. In worst case scenario - if they can't help us - maybe we can trade our keys. Edited June 20, 2019 by Yurai Quote Link to comment Share on other sites More sharing options...
Staff StevenS Posted June 24, 2019 Staff Share Posted June 24, 2019 Hi @Mischugo and @Yurai, Sorry for the late reply, we've been overwhelmed with contacts since the launch of Affinity Publisher and our 1.7 updates. If you have made an incorrect purchase, please email affinityreturns@serif.com to request a refund. After which you can purchase the apps again for the correct operating system (the system is chosen at the checkout and default to that which you are using). Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
Yurai Posted June 24, 2019 Share Posted June 24, 2019 Thanks for the information @StevenS. I connected with returns team was able to get a refund and repurchase the correct version a couple of days ago but totally forgot to mention it here. StevenS 1 Quote Link to comment Share on other sites More sharing options...
Mischugo Posted June 24, 2019 Author Share Posted June 24, 2019 On 6/20/2019 at 2:17 PM, Yurai said: I just created an account in this forum for the same exact problem but in reverse. I accidentally bought the Mac version instead of the PC. ^_^' I messaged Affinity in Facebook. I may or may not hear from them. In worst case scenario - if they can't help us - maybe we can trade our keys. Lets change the licenses. Affinity can't handle it. Here you are to blame yourself. Affinity never. You have to look at the company more than 2 x otherwise you have unfortunately bought wrong. Has not happened to me with all programs in the last 25 years. But why does this not surprise me here. Too much trust is not always good :-) If you like - PM Quote Die Now Live Later - KMFDM Link to comment Share on other sites More sharing options...
Mischugo Posted June 27, 2019 Author Share Posted June 27, 2019 Refund? Quote Die Now Live Later - KMFDM Link to comment Share on other sites More sharing options...
walt.farrell Posted June 27, 2019 Share Posted June 27, 2019 4 hours ago, Mischugo said: Refund? As @StevenS said above, email affinityreturns@serif.com to get a refund. You need to do that by July 3, as the refund policy is good for 14 days from date of purchase (or availability on the case of a pre-order). Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Yurai Posted June 27, 2019 Share Posted June 27, 2019 @Mischugo As I mentioned above I already refunded couple of days and got the proper version. So I dont have the version you want anymore. I suggest you mail ffinityreturns@serif.com too. It is very easy and fast. Quote Link to comment Share on other sites More sharing options...
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