StudioLink is not Working

[Golokios]

Hi,

We have just installed Publisher on our Mac. But Studio Link is sadly not working.

 

I tried all the "fixes" i found in this forum allready, but it still doesn't work.

• I tried to close and reopen all 3 programms in many different orders.
• I reinstalled all of them
• i updated to the latest 1.7.1 Versions off all of the Apps
• I Checked the firewall options
• …

 

Is there like a config file on mac, where you can specify the path of Photo and Designer?

 

Thanks in advance

[Callum]

Hi Golokios,

Welcome to the forums

Are all of the apps installed in the root of your applications folder?

Thanks

Callum

[Golokios]

Hi, Yes they are

[Callum]

Just now, Golokios said:

Hi, Yes they are

Please could you make sure you have re opened the apps after you reinstalled them then close the apps and open Publisher and try the studio link?

[Golokios]

I was just reinstalling them like a 4th time. Still no luck. No matter in what order i open or close them. It is still telling me i have to install them and start them

[nikiniki9doors]

47 minutes ago, Callum said:

Please could you make sure you have re opened the apps after you reinstalled them then close the apps and open Publisher and try the studio link?

I had the same issue but this fixed it for me. I was worried it wouldn't work because I had bought from the Mac Store instead of on the website but it's fixed. Thanks

[Golokios]

2 minutes ago, nikiniki9doors said:

50 minutes ago, Callum said:

Please could you make sure you have re opened the apps after you reinstalled them then close the apps and open Publisher and try the studio link?

I had the same issue but this fixed it for me. I was worried it wouldn't work because I had bought from the Mac Store instead of on the website but it's fixed. Thanks

I dont know what to do anymore. Nothing seems to work for me

[Callum]

Just now, Golokios said:

I dont know what to do anymore. Nothing seems to work for me

Please bear with me while I look into this further

[SkemGraham]

Having same problem - Do I really need to reinstall all three programs???

[Callum]

24 minutes ago, SkemGraham said:

Having same problem - Do I really need to reinstall all three programs???

Which operating system do you have the apps installed on?

[Andy Channelle]

Hi,

I'm getting the same issue. Bought Designer from Mac/App store, Publisher from website and getting no connection, just a request to purchase. On Mojave, MacBook Air.

[Andy Channelle]

37 minutes ago, Andy Channelle said:

Hi,

I'm getting the same issue. Bought Designer from Mac/App store, Publisher from website and getting no connection, just a request to purchase. On Mojave, MacBook Air.

OK. I've updated and it's working. Stand down.

[SkemGraham]

3 hours ago, Callum said:

Which operating system do you have the apps installed on?

Sorry for delay - busy busy! Just updated Designer which now works in Publisher - Photo still refusing.

On old system! -  iMac Mid 20108Gb memory - High Sierra 10.13.6

[GraviolaB17]

Same here!

Is there a way to...yeah get it to work? : )

Ok saw now in AppStore on my Mac I need to update some stuff will try and get back asap

[RetroMan]

I purchased Affinity Photo last year (thru the Apple Store) and recently updated to 1.7.1. Downloaded Publisher from the Affinity Store yesterday (June 19). Then purchased Designer from the Apple Store as well.

Launched Publisher and noticed that Studio Link would work for Designer, but not Photo (message says I need to install the program).

I found a simple fix. Launch all three programs separately from the icon (I'm on a Mac Pro), then check to see that Studio link is operating properly.

Close everything and relaunch Publisher only. Studio link should now communicate with the other personas.

No re-installing of programs or esoteric terminal mode shenanigans required.

Hope this works for you.

[Patrick Connor]

@RetroMan

Welcome to the Serif Affinity forums

thanks for sharing your experiences and let's hope everyone is sorted using these solutions soon.

[SkemGraham]

3 hours ago, SkemGraham said:

Sorry for delay - busy busy! Just updated Designer which now works in Publisher - Photo still refusing.

On old system! -  iMac Mid 20108Gb memory - High Sierra 10.13.6

Went to App store and found that I could update photo from there (a bit different as no reminder as for Designer) everything working fine now

[sergio.1974]

macOS Sierra 10.12.6, Designer and Photo from MAS... Publisher from your Store. No link between apps.

[Patrick Connor]

@sergio.1974

Welcome to the Serif Affinity forums

First thing to check is that the Mac App Store builds have both

1) updated to 10701.404.0.0 un the Downloads and updates list (this is the MAS internal build number for 1.7.1.404)

2) that you have run both Designer and Photo at least once since updating them

[Evodes]

1. Uninstall all the programs and restart your computer.
2. Visit the affinity website and download the trails for all the three program. (Don't use previous *.exe to reinstall)
3. You must end up with version No 1.7.1.404 on all programs. install them with your key.
4. Start both Photo and Designer once and keep it open.
5. Now open Publisher and click on the Photo and Designer buttons. Might take a few seconds but will get linked.
6. If, on opening Photo and Designer, you are asked to update, then no problems. Steps 1-5 won't be needed anyways.

[JSR*]

Hello everyone. I'm struggling with the same issue. All programs purchased at the same time and installed at the same time. I've tried the mentioned fixes, restarted the system multiple times (in between, before, after installation), reinstalled from freshly downloaded files, then followed this procedure:

21 hours ago, Evodes said:

1. Uninstall all the programs and restart your computer.
2. Visit the affinity website and download the trails for all the three program. (Don't use previous *.exe to reinstall)
3. You must end up with version No 1.7.1.404 on all programs. install them with your key.
4. Start both Photo and Designer once and keep it open.
5. Now open Publisher and click on the Photo and Designer buttons. Might take a few seconds but will get linked.
6. If, on opening Photo and Designer, you are asked to update, then no problems. Steps 1-5 won't be needed anyways.

all without success. I'm beginning to think that maybe my issue is that i'm working on a workstation? I'll attach the specs. Is there hope for me?

 

Thank you.

 

JSR*

DxDiag.txt

[Roland Dicke]

same with me... tried it with reinstalling in diferent sequences ....deleting user files...resetting the Aps while starting...and ..and and...

it still say I should buy the Photo and Designer (wich are open at the same time...  )

win 10

[jkrah]

Windows 10 user here. I have Designer and Photo, latest versions. I cannot see the studio link icons. Only the persona from the same application. 

They are installed in the same c:/program files/Affinity folder. Version 1.7.1.404 . I would love to have this seamless feature.

Edited June 28, 2019 by jkrah

[Move Along People]

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[jkrah]

I tried it, unistall, removed %Programdata%\Affinity and all the Serif info in the registry. Reinstalled both 1.7.1.404 versions but still no studio link icons.