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kconkling

Cannot get Affinity Design to start because of crash....

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It keeps giving me error code....crashes alot!  Now it won't start...it just shows crash report.  I was restarting it after I changed the preferences when it did this. I didn't get all my 10 days for free trial so I tried to download it again and it won't let me because it keeps giving crash error!  Please someone comment or let me know who I need to contact.  This has been very frustrating!

 

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You can try clearing user settings by holding down the Ctrl Key when starting the application. E.G. hold down the CTRL key and double-click on the icon.


Win 10 x64 System with Intuos Pen & Touch
 - Sys : Intel® Core™ i7-7700HQ CPU @ 2.80GHz (8 CPUs), 16GB RAM
 - GPU 1: Intel HD Graphics 630, GPU 2: NVIDIA GTX1050, 4GB

 

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31 minutes ago, kconkling said:

Nope, that didn't work!

You need to keep holding down the Ctrl key until the ‘Clear User Data’ dialog appears, and then release the Ctrl key and press the ‘Clear’ button in the dialog.


Alfred online2long.gif
Affinity Designer 1.7.0.367 • Affinity Photo 1.7.0.367 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.0.135 • Affinity Designer for iPad 1.7.0.9 • iOS 12.3.1 (iPad Air 2)

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5 hours ago, Alfred said:

You need to keep holding down the Ctrl key until the ‘Clear User Data’ dialog appears, and then release the Ctrl key and press the ‘Clear’ button in the dialog.

Sorry Alfred, my bad ... forgot to mention the dialog ... assuming.


Win 10 x64 System with Intuos Pen & Touch
 - Sys : Intel® Core™ i7-7700HQ CPU @ 2.80GHz (8 CPUs), 16GB RAM
 - GPU 1: Intel HD Graphics 630, GPU 2: NVIDIA GTX1050, 4GB

 

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3 hours ago, AiDon said:

Sorry Alfred, my bad ... forgot to mention the dialog ... assuming.

No worries. It’s an easy assumption to make!


Alfred online2long.gif
Affinity Designer 1.7.0.367 • Affinity Photo 1.7.0.367 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.7.0.135 • Affinity Designer for iPad 1.7.0.9 • iOS 12.3.1 (iPad Air 2)

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@kconkling Did holding the CTRL key down and then opening the app to reset resolve the issue for you? If it's still crashing you can access the crash reports and send them in a PM to me so I can take a look to see if it narrows down the cause.

1, Press the Windows key + R (Windows Run)

2, Copy and paste in the following and press Enter

%AppData%\Affinity\Designer\1.0\CrashReports

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I haven't messed with AD all weekend.  I tried again to start holding key down and it did start!!!  I don't know why it wouldn't the last few times I did this, but it's up and going right now.  Thank you very much 

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