wordjam Posted January 12, 2019 Author Share Posted January 12, 2019 Just a quick update. The problem is not resolved. My installation of Affinity Photo is basically useless now. I am reluctant to reinstall windows but might try it when I have time & resources to keep working on this and risk having to reinstall everything else. This is a nuisance. I'm thinking of digging out my old Adobe CS3 disk so I can at least do some client work. Thanks all who tried to help. Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 14, 2019 Staff Share Posted January 14, 2019 Can you please confirm if you have any of them installed? You will find them in the Control Panel\Programs\Programs and Features Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted January 14, 2019 Staff Share Posted January 14, 2019 Can you please create a new user account, and install it again, on the new user account. See if that fixes the issue. Quote Link to comment Share on other sites More sharing options...
wordjam Posted February 18, 2019 Author Share Posted February 18, 2019 On 1/14/2019 at 10:28 PM, GabrielM said: Can you please create a new user account, and install it again, on the new user account. See if that fixes the issue. Where am I creating a new user account?? Quote Link to comment Share on other sites More sharing options...
wordjam Posted February 18, 2019 Author Share Posted February 18, 2019 Another update. Still not working and now the Designer software is doing the same thing. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 18, 2019 Share Posted February 18, 2019 1 minute ago, wordjam said: Where am I creating a new user account?? On your Windows 7 computer, in case the issue is something messed up in your current account's settings. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
wordjam Posted March 9, 2019 Author Share Posted March 9, 2019 Just a quick reply to Walt - I tried the new user account and it didnt change anything. Thanks! I'm working with support still trying to fix this damned thing Quote Link to comment Share on other sites More sharing options...
Staff Gabe Posted March 11, 2019 Staff Share Posted March 11, 2019 Try this: Download the latest graphics drivers from the manufacturer's website Uninstall the current graphics drivers Reboot Install the latest drivers Reboot Quote Link to comment Share on other sites More sharing options...
wordjam Posted March 26, 2019 Author Share Posted March 26, 2019 Ok thanks Gabriel! I havent tried that yet but I will if I need to. I just wanted to let everyone know I stumbled across a fix by accident. (I'd love to be able to say I was clever & thought of it but I can't tell a lie) It all started when a massive thunder storm hit and killed my computer all of a sudden. When it started back up the safe mode option was up & I chose to start in safe mode with networking. I was tooling around checking things when I suddenly thought "hey I wonder if that bloody Affinity program starts in safe mode!!!" So I launched Photo & after a while it popped up a message along the lines of "This Program requires DirectX 10 to operate and you do not have a compatible graphics card.We have fallen back to a software implementation to get it to work but it will not be at optimum speed unless you get a new graphics card" I clicked ok. Then the consent screen popped up & didn't disappear immediately. I ticked the box for yes & it launched as normal. I restarted in normal mode & launched Photo with ZERO problems. Tried Designer & it would not launch. Was doing the flashing up the consent box etc So went back into safe mode, went through exact same thing as Photo & now Designer launches fine too I have not tested either of them for functionality & speed since then nor do I know how they will go after next OS upgrade but for now that's fixed the problem so hopefully that will help others. I have Direct X 11 installed, by the way & NVIDIAQUADRO FX 3800 graphics card If I have further problems I'll give Grabriels idea a try If anyone has info about why the graphics card is not compatible & whether or not I actually need to replace it that would be helpful Thank you to everyone who offered suggestions. What a performance this has been but now I can get on with some work & try to catch up with the backlog. Cheers Gabe and carl123 2 Quote Link to comment Share on other sites More sharing options...
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