citroenDS Posted May 17, 2017 Share Posted May 17, 2017 I've noticed recently that if I have Affinity Photo active in the dock, then choose an image file and right click 'open with' Affinity Photo, a second AP icon appears in the dock - both shown as active. A dialogue box then tells me that "Affinity Photo is already open'. I click OK, and the app crashes. I'm using 1.5.2, running on 10.11.6. What's happening here? Quote Link to comment Share on other sites More sharing options...
harrym Posted May 17, 2017 Share Posted May 17, 2017 Hi citroenDS,Tried this with AP 1.5.2.69 on win10 and following what your doing both files open as expected in the same instance of AP.Also tried opening the first in beta then right click 'open with' but selecting release version instead, second image opened in tab within active release AP, so two instances open.So something strange going on with your machine/install, hopefully someone can work out what!Regards Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted May 18, 2017 Staff Share Posted May 18, 2017 I've noticed recently that if I have Affinity Photo active in the dock, then choose an image file and right click 'open with' Affinity Photo, a second AP icon appears in the dock - both shown as active. A dialogue box then tells me that "Affinity Photo is already open'. I click OK, and the app crashes. I'm using 1.5.2, running on 10.11.6. What's happening here? I can't seem to reproduce this issue, when you right click an image and select Open With does it show as Affinity Photo (1.5.2)? I assume that if you open the second image from within the app using File > Open, you only have the one icon in the dock. Quote Link to comment Share on other sites More sharing options...
citroenDS Posted May 18, 2017 Author Share Posted May 18, 2017 ...yes, right clicking shows Affinity 1.5.2, and opening images from within the app itself works fine, showing just the one icon in the dock. There is a 2nd dialogue box that follows the 'AP is already open' box. That reads: 'Affinity Photo quit unexpectedly. Click reopen to open the application again. Click report to see more detailed information and send a report to Apple.' (There's also an option to 'Ignore'.) The reopen option just takes you back to 'AP is already open', and another crash. The 'Problem Report for Affinity Photo' is extremely long, but the intro summary says: Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000008 Exception Note: EXC-CORPSE_NOTIFY My MBP is a mid-2015 and works perfectly in every other respect. Quote Link to comment Share on other sites More sharing options...
harrym Posted May 18, 2017 Share Posted May 18, 2017 I'll defer to the mac users out there! Quote Link to comment Share on other sites More sharing options...
citroenDS Posted May 18, 2017 Author Share Posted May 18, 2017 ...i was rather hoping to hear from one of the AP developers Quote Link to comment Share on other sites More sharing options...
citroenDS Posted June 1, 2017 Author Share Posted June 1, 2017 ...is there an AP developer who might be able to help with this? Quote Link to comment Share on other sites More sharing options...
citroenDS Posted June 3, 2017 Author Share Posted June 3, 2017 ...is there an AP developer in the house? I can't find an email address for support, and what seems to be a bug is beginning to bug me Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 3, 2017 Share Posted June 3, 2017 One of the devs or their QA colleagues may be along at some point this weekend, but you could try emailing support@seriflabs.com if you prefer not to depend upon getting a reply here. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
citroenDS Posted June 5, 2017 Author Share Posted June 5, 2017 many thanks for the email address, Alfred - will try that today Alfred 1 Quote Link to comment Share on other sites More sharing options...
citroenDS Posted June 8, 2017 Author Share Posted June 8, 2017 I've now emailed the 'support' address twice - and still not had a reply. Not even an acknowledgement. It's 3 weeks since I posted the query. Surely someone at AP can see there may be a bug to fix, and can get a developer to look in to it? Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 8, 2017 Share Posted June 8, 2017 According to Patrick Connor's post here, you can access one-to-one support by emailing affinitysupport@serif.com. Following the link from that post to the 'Contact Us' topic yields yet another email address: affinity@serif.com. Take your pick! Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
citroenDS Posted June 13, 2017 Author Share Posted June 13, 2017 thanks again, Alfred - really helpful. I've tried the new email address today and hope to get a reply this time. They don't make it easy to email them for technical support... Alfred 1 Quote Link to comment Share on other sites More sharing options...
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