citroenDS

many thanks to all 3 of you - i should have looked there in the first place, i knew it had to be easy!

Can you tell me where they are - I don't use them and I can't find them anywhere on my Mac to get rid of them!

ooops - just discovered the answer to my question on your 'claiming your content' page!

I've been trying to download the free extras pack without success. I am an existing customer, and have tried using the password I use for this forum to claim the pack. That doesn't work - 'sign in details are incorrect comes up'. I purchased originally via the Apple store. Would welcome some advice!

thanks again, Alfred - really helpful. I've tried the new email address today and hope to get a reply this time. They don't make it easy to email them for technical support...

I've now emailed the 'support' address twice - and still not had a reply. Not even an acknowledgement. It's 3 weeks since I posted the query. Surely someone at AP can see there may be a bug to fix, and can get a developer to look in to it?

many thanks for the email address, Alfred - will try that today

...is there an AP developer in the house? I can't find an email address for support, and what seems to be a bug is beginning to bug me

...is there an AP developer who might be able to help with this?

...i was rather hoping to hear from one of the AP developers

...yes, right clicking shows Affinity 1.5.2, and opening images from within the app itself works fine, showing just the one icon in the dock. There is a 2nd dialogue box that follows the 'AP is already open' box. That reads: 'Affinity Photo quit unexpectedly. Click reopen to open the application again. Click report to see more detailed information and send a report to Apple.' (There's also an option to 'Ignore'.) The reopen option just takes you back to 'AP is already open', and another crash. The 'Problem Report for Affinity Photo' is extremely long, but the intro summary says: Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000008 Exception Note: EXC-CORPSE_NOTIFY My MBP is a mid-2015 and works perfectly in every other respect.

I've noticed recently that if I have Affinity Photo active in the dock, then choose an image file and right click 'open with' Affinity Photo, a second AP icon appears in the dock - both shown as active. A dialogue box then tells me that "Affinity Photo is already open'. I click OK, and the app crashes. I'm using 1.5.2, running on 10.11.6. What's happening here?

brilliant - thanks a lot, great to get such a quick reply too!

I've been using masks to apply adjustment and filter layers selectively. But it occurs to me that it would sometimes be quicker to 'brush in' adjustments directly to the areas I want to modify. Is it possible to do this, and if so - how?

I've been extremely impressed with Affinity Photo for some time now, and so far I am mostly very pleased with 1.5.1 However, when I tested the macros that came in the bonus pack, my 2015 MacBook Pro Retina got very worked up - the fans immediately came full on, which it is a first. I have never even heard them before, even with Final Cut. The MBP is a 2.5GHx Intel Core i7, with 16GB RAM. Shouldn't it cope easily with your macros? Or is there a bug somewhere?

I'm using AP on the free 10 day trial at the moment. 1) If I decide to buy (I think it's only available from the App Store?) how does that work when I already have AP installed on the system? 2) I read somewhere about a promise of free updates for 2 years. Is that so - and if so, what does that make the end date?

fantastic - I should have seen it myself, but I'm still learning - thanks a lot MEB!

Thanks for those links, MEB - they were very helpful. I still can't work out how to isolate a portrait on a black background. In the screenshot above, the 'Refine Selection' preview window shows a rough edit that appears to be doing what I want. But when I try to export it, I get the (original) portrait on white. Can you see where I'm going wrong?

I'm testing AP on the free trial period at the moment, and have no experience with Photoshop. Could you tell me: 1. How do I use the adjustment layers to modify only selected parts of an image? 2. How do I use Affinity to isolate a portrait on a black background? I use Nik plugins extensively, and have used ON1 software solely for isolating portraits - but I feel that with Affinity I have a lot to learn, and I would like to get to grips with these basics during the trial period. Thanks in advance for any help. Please do keep it practical + simple!