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Posted

HI Michael,

 

Just to say a quick thanks for putting me in touch with Patrick.

 

 

Great support.

 

 

Kind Regards

 

Clayton

------
AD 1.7.1, AP 1.7.1;Hhave ADW, Serif PagePlus X8 and X9 on an old PC
iMac Retina 5K, 27 inch, Late 2015, 3.2Ghz i5, 8GB 1867Mhz DDR3, AMD Radeon R9 M380 2GB; 1TB HDD, macOS Mojave 10.14.5

Wacom Intuos 5 Pro (wireless - without lagging).

Visit my site: TechniSmart (when I ever find time to work on it)

Posted

You are welcome Clayton. I am only a user but the Serif people actually respond and help.

 

Michael

------
AD 1.7.1, AP 1.7.1;Hhave ADW, Serif PagePlus X8 and X9 on an old PC
iMac Retina 5K, 27 inch, Late 2015, 3.2Ghz i5, 8GB 1867Mhz DDR3, AMD Radeon R9 M380 2GB; 1TB HDD, macOS Mojave 10.14.5

Wacom Intuos 5 Pro (wireless - without lagging).

Visit my site: TechniSmart (when I ever find time to work on it)

Posted

Hello, I can't seem to find the graphic with the link to download the UI pack when I start up AD. I'm on a mac. Also, I have version 1.4.3, is it possible to update the software to a more recent version? Thank you!

  • Staff
Posted

Hi Richard.fwill,

Welcome to Affinity Forums :)

Yes, to update Designer to the latest version (1.5.4) go the App Store, Updates tab and click the update button in front of the application you want to update.

To be able to see the Grade UI Kit page on the Welcome screen make sure you are connected to the internet and that the connection is not being blocked by a third party app like Little Snitch or a firewall.

Posted

If your browser still remembers the address, you should be able to get there by typing

https://affinity.serif.com/free-content/

or perhaps

https://affinity.serif.com/en-gb/free-content/ 

or

https://affinity.serif.com/en-us/free-content/ 

as appropriate, and letting the browser fill in the 16-character code to complete the URL. Otherwise, you'll need to get help from Serif/Affinity staff.

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)

  • 1 month later...
Posted

Ok thanks dude

Hey Jon

 

Try affinityorders@serif.com and they can resend the link.

 

Michael

------
AD 1.7.1, AP 1.7.1;Hhave ADW, Serif PagePlus X8 and X9 on an old PC
iMac Retina 5K, 27 inch, Late 2015, 3.2Ghz i5, 8GB 1867Mhz DDR3, AMD Radeon R9 M380 2GB; 1TB HDD, macOS Mojave 10.14.5

Wacom Intuos 5 Pro (wireless - without lagging).

Visit my site: TechniSmart (when I ever find time to work on it)

  • 1 month later...
Posted

When I try to extract the compressed folder for the Grade UI kit on Windows, I get an error message that the folder is empty.

 

Any help please, the folder is 75mb so it clearly isn't empty.

Posted

Hi Photomo, I can't say for Windows and you don't say which version, but:

 

Sounds like a corrupt download.

Do integrity test on archive file.

Failing that you could rename the file and redownload it, and then compare the CRC checksums by right clicking on file and choose CRC SHA (at least thats what my Windows 10 menu has).

 

Michael

------
AD 1.7.1, AP 1.7.1;Hhave ADW, Serif PagePlus X8 and X9 on an old PC
iMac Retina 5K, 27 inch, Late 2015, 3.2Ghz i5, 8GB 1867Mhz DDR3, AMD Radeon R9 M380 2GB; 1TB HDD, macOS Mojave 10.14.5

Wacom Intuos 5 Pro (wireless - without lagging).

Visit my site: TechniSmart (when I ever find time to work on it)

  • 2 months later...
Posted (edited)

Hello, what can I do if I've bought Affinity Designer and then lost my files?  I don't have my emails or the Grade UI Kit, so how can I redownload it?  Or maybe re-send the emails?  Thanks in advance.

 

Edit: Oh, I'm stupid, haha.  It's right there on the opening screen of AFD.  Nvm!

Edited by Erybus
Problem solved
Posted

As far as getting back your order details 

 

------
AD 1.7.1, AP 1.7.1;Hhave ADW, Serif PagePlus X8 and X9 on an old PC
iMac Retina 5K, 27 inch, Late 2015, 3.2Ghz i5, 8GB 1867Mhz DDR3, AMD Radeon R9 M380 2GB; 1TB HDD, macOS Mojave 10.14.5

Wacom Intuos 5 Pro (wireless - without lagging).

Visit my site: TechniSmart (when I ever find time to work on it)

  • 1 month later...
Posted

Hello there, 

 

I purchased AD version 1.5.5 for mac through apple store, and I can't find the link to download grade UI kit in the welcome page. Please guide me how to get it. Thanks heaps.

 

Jason

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