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Posted

Hello,

I’m having trouble customizing shortcuts in the Affinity suite. I used it on Windows 11 without issue, but since switching to macOS Sequoia, there’s a conflict between Apple’s settings and Affinity, preventing me from saving my customizations.

It’s difficult to work with the suite this way. Please respond at your earliest convenience.

Best regards.
Karen Ripoll

  • Staff
Posted

Welcome to the forums @Karen Ripoll,

I'd recommend checking that you have correctly installed the app to the 'Applications' folder in Finder, and not launching the app directly via the .DMG file which should only be used once to install the app. Running directly from the .DMG file will not save App Settings such as keyboard shortcuts upon restarting.

  • 2 weeks later...
Posted

I always have problems with shortcuts. They keep resetting randomly and they seem not to save properties even when I export them. First of all the Help>Search shortcut, which is very useful for quickly getting to a menu option and normally works on every application on mac (cmd-?), is constantly resetting to opening the Affinity Help. Each time I have to go to Settings/Shortcuts, set Apple Defaults and then reload my saved shortcut file to get back to have all my shortcuts and the Help Search. I just don't know what makes it go back to Affinity defaults all the time

Posted

@kwaaui Is the shortcut for Help > Search the only shortcut that keeps failing for you? This shortcut isn't like other Affinity shortcuts, it's a system shortcut and can't be edited in Settings > Shortcuts. The fact that you're saying it opens Help rather than not working at all indicates a different type of issue than was reported above.

I did some testing and I was able to duplicate the issue if a floating window had focus. For example, if I floated my document window or opened the Resource Manager and it was active, the shortcut opened the Help window rather than searching Help.

I don't know if you have a floating window when the shortcut fails for you because there might be other ways to trigger the issue, but I think that resetting your settings isn't the solution but just that going to Settings is changing the application state.

One other issue I found - this shortcut will not work if the text cursor is in a text frame. It doesn't open Help but gives a system beep.

Posted
55 minutes ago, MikeTO said:

@kwaaui Is the shortcut for Help > Search the only shortcut that keeps failing for you? This shortcut isn't like other Affinity shortcuts, it's a system shortcut and can't be edited in Settings > Shortcuts. The fact that you're saying it opens Help rather than not working at all indicates a different type of issue than was reported above.

I did some testing and I was able to duplicate the issue if a floating window had focus. For example, if I floated my document window or opened the Resource Manager and it was active, the shortcut opened the Help window rather than searching Help.

I don't know if you have a floating window when the shortcut fails for you because there might be other ways to trigger the issue, but I think that resetting your settings isn't the solution but just that going to Settings is changing the application state.

One other issue I found - this shortcut will not work if the text cursor is in a text frame. It doesn't open Help but gives a system beep.

The way I avoid the Help command issue is by going in Settings/Shortcuts and set Apple Defaults. This removes the cmd-? call to Affinity Help and allows to go straight to the Help Search field. The problem is that it resets on its own at some point —no real action is apparently causing this, it just happens, either when I reopen the application or while I'm working on a document

Posted
19 minutes ago, kwaaui said:

The way I avoid the Help command issue is by going in Settings/Shortcuts and set Apple Defaults. This removes the cmd-? call to Affinity Help and allows to go straight to the Help Search field. The problem is that it resets on its own at some point —no real action is apparently causing this, it just happens, either when I reopen the application or while I'm working on a document

Please take a screenshot and share it next time you encounter this issue. If it's not a floating document window, panel, or one of the managers, then there is another trigger.

Posted

Here's the screenshot, but I guess it's not so useful. Now I just switched from Affinity Photo back to Designer and the cmd-? has been reassigned to Affinity Help, no action done.

Screenshot 2025-02-12 at 16.13.56.png

Posted
2 hours ago, MikeTO said:

I did some testing and I was able to duplicate the issue if a floating window had focus. For example, if I floated my document window or opened the Resource Manager and it was active, the shortcut opened the Help window rather than searching Help.

I think there is something else going on here...

  • In 2.5.7 Cmd ? is assigned to the Help file in Photo and Publisher but not Designer
  • In the 2.6 Beta Cmd ? is assigned to the Help file in Photo but not Designer or Publisher

This is without any floating Windows...

Affinity Designer 2.5.7 | Affinity Photo 2.5.7 | Affinity Publisher 2.5.7
Affinity Designer Beta 2.6.0.3125 | Affinity Photo Beta 2.6.0.3125 | Affinity Publisher Beta 2.6.0.3125

MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted

@Hangman You're right, there is something else going on here.

When I first started up all six 2.5.7 and 2.6 apps, I found identical results in all of them, it just worked, and floating a window didn't cause a problem.

I believe I have found the extra condition. Loading saved shortcuts or customizing another shortcut will break this menu shortcut. 

Try this. I assume you have some saved shortcuts you can load.

  1. Start Publisher 2.5.7 or 2.6 beta and create a doc.
  2. Go to Settings and reset the shortcuts to Serif or Apple defaults, it doesn't matter which.
  3. Try the shortcut - it should work fine, opening the Search field in the Help menu.
  4. Load your saved shortcuts. I've attached my personal 2.5.5 and 2.6.0 saved shortcuts if you don't have any handy.
    Publisher 255.affshortcutsPublisher 260.affshortcuts
  5. Try the shortcut again - it will open the Help window instead of searching. This is why Kwaaui found that resetting shortcuts solved the problem for a while.
  6. Go to Settings and reset the shortcuts to Serif or Apple defaults again. If you like, try the shortcut and it will work fine.
  7. Customize any shortcut - I just assigned Cmd+. to About.
  8. Try the shortcut again - it will open the Help window instead of searching. (Sometimes it does nothing at all for me, I'm unsure about the inconsistency.)
  9. Restart Publisher and try the shortcut again - it will work again.

I'm unsure how the floating window came into play. That was completely repeatable at the time but I can't repeat it now. But there's definitely something going on here.

 

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