EMC UAV Posted October 23, 2024 Posted October 23, 2024 Models won't install. Downloads reach end of progress bar and it crashes. Intel Mac Monterey 12.7.6 Quote
Staff EmT Posted October 23, 2024 Staff Posted October 23, 2024 2 minutes ago, EMC UAV said: Models won't install. Downloads reach end of progress bar and it crashes. Intel Mac Monterey 12.7.6 Hi @EMC UAV There is a known issue on Mac and iOS where the app can crash if the install button is pressed more than once or if both models are installed at the same time. Can you try installing one model and then the other and it should be fine. Quote Contact Support | List of V2 FAQ's | Affinity Online Help | Affinity Video Tutorials | Beta Software Forums | Bug Reporting Guidance
EMC UAV Posted October 28, 2024 Author Posted October 28, 2024 On 10/23/2024 at 5:13 AM, EmT said: Hi @EMC UAV There is a known issue on Mac and iOS where the app can crash if the install button is pressed more than once or if both models are installed at the same time. Can you try installing one model and then the other and it should be fine. I only hit install one time and only try to install one at a time... Quote
Staff EmT Posted October 29, 2024 Staff Posted October 29, 2024 Hi @EMC UAV Please could you attach a crash report, the link below will advise you of the file location. https://forum.affinity.serif.com/index.php?/topic/168448-where-do-i-find-crash-reports-for-affinity-v2-apps/ Quote Contact Support | List of V2 FAQ's | Affinity Online Help | Affinity Video Tutorials | Beta Software Forums | Bug Reporting Guidance
Staff Affinity Info Bot Posted October 31, 2024 Staff Posted October 31, 2024 An issue raised in this thread ("App crashes after downloading Machine Learning models on Catalina, Big Sur and Monterey") has now been reported to the developers by the testing team (Ref: AF-4845). Thank you very much for reporting this issue to us. Quote
Staff Patrick Connor Posted October 31, 2024 Staff Posted October 31, 2024 Sorry but due to the libraries and functions we need to run the Object Selection and Subject Selection functionality (on macOS) we are going to have to make Machine Learning only available on Apple Silicon machines running on a recent macOS, so in the next build the Machine Learning libraries will not be available to download so it cannot crash. Sorry this limitations was not already in for the start of the beta Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Staff Affinity Info Bot Posted November 11, 2024 Staff Posted November 11, 2024 The issue "App crashes after downloading Machine Learning models on Catalina, Big Sur and Monterey" (REF: AF-4845) has been fixed by the developers in the latest beta build (2.6.0.2831). The fix is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us. Quote
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