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Posted (edited)

Hi there,

just updated to Affinity 2 on MacOS but I struggle already before i can even start..

The software doesnt properly open my HIF files :/. The images of my camera have 4128 x 6192 px. The camera changes automatically to upright when I open a JPG but not with my HIF files - and thats my big issue.

When i try it in a roundabout way: creating a custom document in 6192 x 4128 and add the file manually, the software still opens it vertical (in this upright ratio!). In my view, the software doesnt really recofnize the upright image ratio.

Is there anything I can do about this? Is this a common issue or can anyone help me to solve this?

Edited by sdaniel693
added OS
Posted

Hello and welcome to the forums, @sdaniel693

Which camera model do you use?

MAC mini M4 | MacOS Sequoia 15.3.1 | 16 GB RAM | 256 GB SSD 
AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194)

Affinity Suite V 2.5.7 & Beta 2.6 (latest)
Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF

Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.”

Posted (edited)

Sony alpha 6700

attached an image on how affinity 2 displays the upright image. on the right side is sort of a duplication of the actual image (to fill the empty pixels?)

really struggle to open these files properly hmm

Please also find the images attached: the JPG image (exported from the HIF) is just as usual. If someone wants to try by themselfes, please find a upright HIF file attached, If anyone finds a workflow, please lemme know

 

Bildschirmfoto 2024-04-04 um 1.07.32 AM.png

Bildschirmfoto 2024-04-04 um 1.47.22 AM.png

 

Edited by sdaniel693
Posted

@sdaniel693 Same here. Your HIF file opens up the same as yours does on my system, using APv2.

I'm on a Mac, so I used a 'quick action' (accessed through mouse right-clic) to convert the file from HIF to JPG, then it opened in AP properly. Try that as a workaround if you are on a Mac. I don't know anything about working with HIF files other than that. 

2024 MacBook Pro M4 Max, 48GB, 1TB SSD, Sequoia OS, Affinity Photo/Designer/Publisher v1 & v2, Adobe CS6 Extended, LightRoom v6, Blender, InkScape, Dell 30" Monitor, Canon PRO-100 Printer, i1 Spectrophotometer, i1Publish, Wacom Intuos 4 PTK-640 graphics tablet

Posted

@sdaniel693 Here's some more info on HIF (HEIF, HEIC, HEIX) formats. Apparently, current support is hit and miss. 

https://fileinfo.com/extension/hif

2024 MacBook Pro M4 Max, 48GB, 1TB SSD, Sequoia OS, Affinity Photo/Designer/Publisher v1 & v2, Adobe CS6 Extended, LightRoom v6, Blender, InkScape, Dell 30" Monitor, Canon PRO-100 Printer, i1 Spectrophotometer, i1Publish, Wacom Intuos 4 PTK-640 graphics tablet

Posted
2 hours ago, sdaniel693 said:

HIF example file here DSC00301.HIF

Hi again. 

Affinity Photo cannot read all variations of the HEIF format. The HIF format can save several image files (sequence) and their metadata in one file.This isn't supported yet.

On MacOS you can use Apple Prewie to convert the files into the HEIF format supported by Affinity Photo (File > Export).
 

MAC mini M4 | MacOS Sequoia 15.3.1 | 16 GB RAM | 256 GB SSD 
AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194)

Affinity Suite V 2.5.7 & Beta 2.6 (latest)
Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF

Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.”

Posted

Hi @sdaniel693,

Welcome to the Affinity Forums & our apologies for the delayed response here!

HEIF files are included on the list of Affinity Photos "Full Import / Export List" and therefore I'd expect your HIF file to be compatible within Affinity and render correctly - thus I am getting this issue logged with our development team now as a bug.

I will be including a copy of your .HIF file provided here with the report, but it would help our team to have a copy of the same file that does render correctly. Are you able to please attach a copy of the .JPEG or the .ARW file from your A6700 that matches this HIF provided above?

Equally, I have noticed a few issues across Windows/macOS with these alternative file formats (.HEIC, .HEIF & .HIF) correctly being listed in File > Open / File > Place, therefore I'm also getting this logged separately with our team now - as I'd also expect these files to show and be selectable within these dialogs.

Many thanks in advance & I hope this helps :)

Posted

Hi everyone,

thanks for all your responses. :)

DSC00301.ARW@Dan Cfiles attached. The HIF attached was the out of cam file, attached is a jpeg (exported with Luminar 4) and the raw.

Ps. i think this might be an issue only to sonys hif's.. just checked a hif from my iPhone 13 (.HEIC) upright and it is fine, gets displayed normal.

pls let me know if u need more files :).

DSC00301.jpeg

Posted

Many thanks for providing these files for me, it's certainly appreciated!

19 hours ago, sdaniel693 said:

The HIF attached was the out of cam file, attached is a jpeg (exported with Luminar 4) and the raw.

Ps. i think this might be an issue only to sonys hif's.. just checked a hif from my iPhone 13 (.HEIC) upright and it is fine, gets displayed normal.

I'll be sure to update the development log with this information / files now, as it should help our team to identify and resolve this issue :)

  • 4 months later...
Posted

I have heif files but when I go to open it doesn't show the thumbnails, I have ON1 as well and that has no problems with them, tried the usual open with but for the life of me can't find the AP2 exec file, real pain in the ar*e

Posted
51 minutes ago, Patrick Noone said:

I have heif files but when I go to open it doesn't show the thumbnails, I have ON1 as well and that has no problems with them, tried the usual open with but for the life of me can't find the AP2 exec file, real pain in the ar*e

Are you saying that File > Open from within Photo doesn't show the thumbnails in the File Explorer window? If so, that's not the responsibility of Photo, but of File Explorer (or of a separate codec you can install) which is managing that dialog. You might check the Microsoft Store and make sure you have the HEIF Image Extensions and HEVC Video Extensions packages installed.

1 hour ago, Patrick Noone said:

tried the usual open with but for the life of me can't find the AP2 exec file, real pain in the ar*e

You may have installed using the MSIX installer, and for that Microsoft makes it especially hard to find the application itself.

You can try telling "Open with" to choose another app, and navigating to the location shown in the first post in this FAQ. If that doesn't work, the third post gives info on installing using the EXE/MSI form of the installer instead.

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
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Posted
1 hour ago, walt.farrell said:

Are you saying that File > Open from within Photo doesn't show the thumbnails in the File Explorer window? If so, that's not the responsibility of Photo, but of File Explorer (or of a separate codec you can install) which is managing that dialog. You might check the Microsoft Store and make sure you have the HEIF Image Extensions and HEVC Video Extensions packages installed.

You may have installed using the MSIX installer, and for that Microsoft makes it especially hard to find the application itself.

You can try telling "Open with" to choose another app, and navigating to the location shown in the first post in this FAQ. If that doesn't work, the third post gives info on installing using the EXE/MSI form of the installer instead.

 

Thanks Walt, I looked and already have those apps, I found drag and drop works so that's the easiest solution for me.

  • 1 month later...
  • Staff
Posted

The issue "[iOS] File > Open / Place does not correctly list HEIF, HIF & HEIC files" (REF: AF-4163) has been fixed by the developers in the latest beta build (2.6.0.2805). The fix is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.

  • Staff
Posted

The issue "[macOS] File > Open / Place does not correctly list HEIF, HIF & HEIC files" (REF: AF-4162) has been fixed by the developers in the latest beta build (2.6.0.2805). The fix is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.

  • Staff
Posted

The issue "[Win] File > Open / Place does not correctly list HEIF, HIF & HEIC files" (REF: AF-2658) has been fixed by the developers in the latest beta build (2.6.0.2805). The fix is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.

  • 3 months later...
  • Staff
Posted

The issue "[User File] HIF incorrectly opens horizontally, not vertically, with duplicated content" (REF: AF-2661) has been fixed by the developers in the latest beta build (2.6.0.3078). The fix is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.

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