Failed compatibility with Mac 10.14 after paid download

[Rolf Schroers]

Yesterday, March 22nd, I bought Affinity for €125,99; but it proved incompatible with my Mac OS 10.14.6 (Mac OS.15 is needed). Unfortunately, this is not explained before purchase.  Would you please either reimburse me, or provide a version that is compatible with Mac OS 14.  My urgent need is a Photoshop equivalent. —Cordially, Rolf Schroers.

[SFurniss]

@Rolf Schroers

Welcome to the forums.

Assuming you bought directly from us in the last 14 days, please email affinityreturns@serif.com

[Alfred]

2 minutes ago, SFurniss said:

Assuming you bought directly from us in the last 14 days, please email affinityreturns@serif.com

Although the ‘Tech Specs’ pages for the version 2 apps do list the supported OS versions (minimum macOS Catalina 10.15 for the Mac version) this is by no means the first time anyone has purchased an Affinity app that isn’t compatible with their current hardware. It seems that the minimum specs really need to be made explicit at the checkout.

[mopperle]

On 3/23/2024 at 5:40 PM, Alfred said:

It seems that the minimum specs really need to be made explicit at the checkout.

Not sure, if this would help. I know another store, where buyers during the purchasing process 3x (!) have to acknowledge, that they have read and understand the system requirements, and still people buy a product which does not work on their system (either wrong or missing base product or wrong OS).

What I do not understand, why dont people use the trial version before buying.

[Alfred]

2 minutes ago, mopperle said:

What I do not understand, why dont people use the trial version before buying.

I don’t understand that, either, although I’m sure it doesn’t help that the money-back guarantee period is now fully twice as long as the trial period!