Frankly Posted December 14, 2023 Share Posted December 14, 2023 I tried posting this problem in another support category previously and got no responses, so hopefully I will get someone in customer support to help me figure out this problem. Whenever I try to use most of the vector brushes in designer, they are very sluggish and will bog down my processor to the point that it crashes designer. It was worse when I had hardware acceleration enabled, but it still doesn't work without hardware acceleration to the point that I can't really use vector brushes. I have a fairly new HP All in One PC with the following specs. Processor Intel(R) Core(TM) i7-10700T CPU @ 2.00GHz 2.00 GHz Installed RAM 16.0 GB (15.8 GB usable) System type 64-bit operating system, x64-based processor Pen and touch Pen and touch support with 10 touch points Intel UHD Graphics 630 renderer I am using a Wacom Inuos pen tablet. Please help! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 14, 2023 Share Posted December 14, 2023 For reference, this was your original topic, where you did get a response, but somehow communication broke down. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Frankly Posted December 15, 2023 Author Share Posted December 15, 2023 I didn't get a response that helped, even though I provided more info when requested! How do I get someone from tech support instead of someone that just wants to nit pic? emmrecs01 1 Quote Link to comment Share on other sites More sharing options...
emmrecs01 Posted December 15, 2023 Share Posted December 15, 2023 Why not simply "bump" your original thread? Especially since it includes those crash reports. You could also tag @DWright to be sure he is aware of and has actually seen those reports. Quote Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus. Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2. iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps. Link to comment Share on other sites More sharing options...
Staff DWright Posted December 15, 2023 Staff Share Posted December 15, 2023 I have replied to your original post. Quote Link to comment Share on other sites More sharing options...
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