TomJr Posted December 1, 2023 Share Posted December 1, 2023 Hi all, I've seen this occasionally over the years in both Publisher and Designer, where the full page view shows the view attached in this post. I'm posting this from using the latest version of Publisher (2.3). I've seen this occur in silicon and Intel Macs. Obviously, the whole page should be white, but as you can see, there is only one part of the page in white, the rest is the pasteboard color. In this particular example, I was opening an IDML file, and this is what I got. I doubt it has any bearing, but thought it worth a mention. If it helps, I'm running: Apple M1 Max Studio (64GB ram, 4TB SSD) MacOS 14.1.2 Affinity 2.3 Quote Link to comment Share on other sites More sharing options...
anto Posted December 1, 2023 Share Posted December 1, 2023 Are you using an external monitor? Quote Link to comment Share on other sites More sharing options...
TomJr Posted December 4, 2023 Author Share Posted December 4, 2023 @anto I have a 30" LG Monitor connected directly to the Mac Studio, along with 2 others to the left and right of it. Does that help? Quote Link to comment Share on other sites More sharing options...
anto Posted December 4, 2023 Share Posted December 4, 2023 Here is related topic, but developers cannot reproduce it and register as bug and here Quote Link to comment Share on other sites More sharing options...
TomJr Posted December 4, 2023 Author Share Posted December 4, 2023 My issues have been happening long before V2, I've just been dealing with it, and thought I should address it now. Happens in Designer too. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted December 4, 2023 Staff Share Posted December 4, 2023 @anto and @TomJr I believe I have reproduced this issue. I have to trigger it in a very specific way though. I also managed to get the new document into a state where I cannot even properly close it but I certainly get the display issue where the new canvas does not fully display and I get perhaps 1/4 of it showing white and the rest is black. I will do further poking and can finally get this logged with the developers. TomJr 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
thomaso Posted December 4, 2023 Share Posted December 4, 2023 4 minutes ago, Chris B said: I get perhaps 1/4 of it showing white To me in V1 the part of the correct area (white) appears to be related to a.) different document window sizes on various screens and b.) to the zoom level before the issue happens. (I just posted a reproducible recipe for V1 in @anto's recent thread) Chris B 1 Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
TomJr Posted December 6, 2023 Author Share Posted December 6, 2023 @Chris B Thanks! I'm glad it wasn't just the few of us! Tom Chris B 1 Quote Link to comment Share on other sites More sharing options...
TomJr Posted January 17 Author Share Posted January 17 @Chris B Has this issue been resolved? I'm seeing this also in Publisher v2.3.1 (Mac) too. Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted January 17 Staff Share Posted January 17 The issue "Dragging document to 2nd monitor prevents you from closing it and can display graphical issues" (REF: AF-1417) has been fixed by the developers in internal build "2.4.0.2213". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted January 17 Staff Share Posted January 17 @TomJr I've just had a look and it does appear to be fixed in the 2.4 beta. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
TomJr Posted January 22 Author Share Posted January 22 Great! I may download the beta to check it out, thanks! On 1/17/2024 at 4:32 AM, Chris B said: @TomJr I've just had a look and it does appear to be fixed in the 2.4 beta. Chris B 1 Quote Link to comment Share on other sites More sharing options...
TomJr Posted February 28 Author Share Posted February 28 @Chris B, This strange behavior is happening in Publisher 2.4. Just created a new doc for each; seems OK so far in Designer and Photo, but I just updated. Any ideas?ubP Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 28 Staff Share Posted February 28 Hey @TomJr I ran through the recipe on the bug report again and I cannot reproduce the issue shown in your above screenshot so that particular recipe is fixed (for me at least). You must be triggering this in another way Can you reproduce it? What's the recipe? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
TomJr Posted February 28 Author Share Posted February 28 Hey Chris, Basically I just created a new 8.5x11 doc. But I just tried an 5.5x8.5 doc, worked fine. After I saw your response, I tried the 8.5x11 again. Now looks fine. Totally strange. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 1 Staff Share Posted March 1 Please keep an eye on it. As I've said, there could be another recipe to reproduce this. I would very much like to get to the bottom of it if we can! Thanks Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
anto Posted March 3 Share Posted March 3 Problem does not solved in 2.4 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 4 Staff Share Posted March 4 @TomJr does your Mac have the Intel Iris GPU? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
TomJr Posted March 26 Author Share Posted March 26 (edited) On 3/4/2024 at 4:50 AM, Chris B said: @TomJr does your Mac have the Intel Iris GPU? Chris, so sorry, I missed this response. I am on the M1 Max Studio, so no. BTW, seeing this issue on 2.4.1 (just released). However, going to the Settings/Performance/Display, and clicking "Use only integrated GPU (requires restart)" seems to fix the issue. However, I still have a 2019 MacBook Pro. I don't use that nearly as often with Affinity as I do on the M1, so right now don't know if the same issue resides on it. Edited March 26 by TomJr additional info Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted March 26 Staff Share Posted March 26 Thank you! I will do some further testing with this information TomJr 1 Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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