DottorDivago Posted November 24, 2023 Share Posted November 24, 2023 Hello, yesterday I finished a 70-page A4 project using Affinity Publisher with text and images. This afternoon, when I tried to reopen it for review, the document didn't open and displayed an error message saying "the file is being used by another user." I tried copying and pasting it into a new folder, but when I attempted to open it from the new location, the document stated "This file type is not supported." I restarted my computer, but the situation remained the same. I'm attaching the corrupted document for you to see if you can provide me with any clarification or assistance. Alessandro Pedroni quinto capitolo Occhio Pittore.afpub Quote Link to comment Share on other sites More sharing options...
MikeTO Posted November 25, 2023 Share Posted November 25, 2023 I tried to open it and add pages from it to another document and got the same error message as you. I don't know what to suggest. Quote Download a free manual for Publisher 2.4 from this forum - expanded 300-page PDF My system: Affinity 2.4.2 for macOS Sonoma 14.4.1, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
R C-R Posted November 25, 2023 Share Posted November 25, 2023 I tried just opening the file in APub V2 & after showing "Loading" for well over a minute it finally showed the 'unsupported' error message. Quote All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
DottorDivago Posted November 26, 2023 Author Share Posted November 26, 2023 The same thing happened to me too. I found this file in the same folder as the corrupted file. quinto capitolo Occhio Pittore.afpub~lock~ Quote Link to comment Share on other sites More sharing options...
pruus Posted November 26, 2023 Share Posted November 26, 2023 Could you try to open it in Designer? The file mentioned by @DottorDivago has 0 bytes, so empty. There has something gone wrong when saving. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted November 27, 2023 Staff Share Posted November 27, 2023 @DottorDivago I've tried a few different methods to recover the file, but so far nothing has worked. They may of been corrupted during the last save. Do you have a backup that you can revert to? See this FAQ article for more information on ~lock~ files, as these are a recently added feature. Quote Link to comment Share on other sites More sharing options...
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