Jane P Posted October 25, 2023 Share Posted October 25, 2023 Hi, I'm using Affinity Publisher 2, version 2.3.0.2096. I've just added in custom text to the alt text source tag, and tried to export into pdf, and it just won't. It hangs. What am I doing wrong? Quote Link to comment Share on other sites More sharing options...
MikeTO Posted October 25, 2023 Share Posted October 25, 2023 (edited) Same for me. With a test doc and a couple of shapes, I could export a tagged PDF, regardless of whether or not the shapes had alt text. With a real document, using Digital High Quality as the preset and then selected tagged PDF, I was unable to export, whether or not I added any alt text. Just selecting the option almost immediately resulted in the error "An error occurred while exporting to: <path/file>". The progress meter didn't get very far. Update: both of my book projects have this issue when exporting to tagged PDF. I tried a few things in a test doc - linked resources, master page objects, hundreds of pages, lots of different types of objects - but couldn't duplicate the issue. Edited October 25, 2023 by MikeTO more info Quote Download a free PDF manual for Affinity Publisher 2.5 Download a quick reference chart for Affinity's Special Characters Affinity 2.5 for macOS Sequoia 15.0.1, MacBook Pro 14" (M1 Pro) Link to comment Share on other sites More sharing options...
Staff Jon P Posted October 26, 2023 Staff Share Posted October 26, 2023 Hi, thanks for the report. Can you attach the document here so I can look into this MikeTO 1 Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Jane P Posted October 26, 2023 Author Share Posted October 26, 2023 here you go 8th Dec invite final.afpub Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted October 27, 2023 Staff Share Posted October 27, 2023 Thanks @Jane P. Looks like the same issue @MikeTO has with his file, so I'll add it to the report I made for that. Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Jane P Posted October 27, 2023 Author Share Posted October 27, 2023 I've tried it with other docs. As soon as I click the tagged pdf it just won't export. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted October 27, 2023 Staff Share Posted October 27, 2023 The cause is if your document contains hyperlinks to emails/anchors, in the document you uploaded if you remove the hyperlink on RSVP it will export without an error (or export without hyperlinks or tagging enabled). It's logged with us and should hopefully be fixed in a future beta Jane P and MikeTO 2 Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted November 1, 2023 Staff Share Posted November 1, 2023 The issue "Hyperlinks can cause an error on export with PDF Tagging enabled" (REF: AF-953) has been fixed by the developers in internal build "2.3.0.2106". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote Link to comment Share on other sites More sharing options...
Jane P Posted March 5 Author Share Posted March 5 Hi I'm using 2.4.0.2301, and it's a new document, but I'm still getting an error message. Can you help @Serif Info Bot Fundraising pack march 24.afpub Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 5 Share Posted March 5 25 minutes ago, Jane P said: I'm using 2.4.0.2301, and it's a new document, but I'm still getting an error message. Your document exports fine for me in 2.4.0.2301 on Windows. Which OS are you using, and what Export settings? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Jane P Posted March 6 Author Share Posted March 6 Sorry, it does export perfectly fine this morning. Thank you for looking! Jane Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted March 6 Share Posted March 6 You're welcome. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
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