Added Alt Text and now my document won't export

[Jane P]

Hi, I'm using Affinity  Publisher 2, version 2.3.0.2096.  I've just added in custom text to the alt text source tag, and tried to export into pdf, and it just won't.  It hangs.  What am I doing wrong?

[MikeTO]

Same for me.

With a test doc and a couple of shapes, I could export a tagged PDF, regardless of whether or not the shapes had alt text.

With a real document, using Digital High Quality as the preset and then selected tagged PDF, I was unable to export, whether or not I added any alt text. Just selecting the option almost immediately resulted in the error "An error occurred while exporting to: <path/file>". The progress meter didn't get very far.

Update: both of my book projects have this issue when exporting to tagged PDF. I tried a few things in a test doc - linked resources, master page objects, hundreds of pages, lots of different types of objects - but couldn't duplicate the issue.

Edited October 25, 2023 by MikeTO
more info

[Jon P]

Hi, thanks for the report.

Can you attach the document here so I can look into this

[Jane P]

here you go

8th Dec invite final.afpub

[Jon P]

Thanks @Jane P.

Looks like the same issue @MikeTO has with his file, so I'll add it to the report I made for that.

[Jane P]

I've tried it with other docs.  As soon as I click the tagged pdf it just won't export.

[Jon P]

The cause is if your document contains hyperlinks to emails/anchors, in the document you uploaded if you remove the hyperlink on RSVP it will export without an error (or export without hyperlinks or tagging enabled). It's logged with us and should hopefully be fixed in a future beta

[Affinity Info Bot]

The issue "Hyperlinks can cause an error on export with PDF Tagging enabled" (REF: AF-953) has been fixed by the developers in internal build "2.3.0.2106".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

[Jane P]

Hi

I'm using 2.4.0.2301, and it's a new document, but I'm still getting an error message.  Can you help @Serif Info Bot

 

Fundraising pack march 24.afpub

[walt.farrell]

25 minutes ago, Jane P said:

I'm using 2.4.0.2301, and it's a new document, but I'm still getting an error message. 

Your document exports fine for me in 2.4.0.2301 on Windows. Which OS are you using, and what Export settings?

[Jane P]

Sorry, it does export perfectly fine this morning.  Thank you for looking!

 

Jane

[walt.farrell]

You're welcome.