IronStrikesIron Posted October 19, 2023 Posted October 19, 2023 I'm having trouble understanding the license & purchasing system. I figure the Hivemind on the Forum has a solution or at least a clue Here is my situation.... I use the Universal License. I started working remotely with another designer. For now, they are using the 30 Day Trial. I would like to buy a 2nd license for them to use. But I have been told by email-Support that is not possible. Before being told that, I bought a 2nd Universal License but it appeared that the other designer would need to use my email and password to activate the demo. Seems like poor security so I am reluctant to go that route. Plus, Support has since told me that wouldn't work anyway. Now, while it seems reasonable to think a work-around is to use a different email and password to buy that 2nd license (transferring licenses directly between users isn't possible) and then give the remote designer that email and password, Support tells me that wouldn't work. The 30 day demos are keyed to whatever email address and password were used to first download them. I have also been told there is no scenario in which someone/some business can buy a license for someone else. How does everyone else handle these situations? How does a business have more than one user? Quote
Affinityconfusesme Posted October 19, 2023 Posted October 19, 2023 2. things. I would wait till black Friday in about another month as it will go sale. I would suggest that the second user buy the universal license and then you give them the 164 separately. Quote New hardware dell inspiron 3030 i5 14400/16GB DDR5/UHD 730 graphics Acer KB202 27in 1080p monitor Affinity Photo 1.10.6 Affinity photo 2 2.5.3 Affinity Designer 2 2.5.3 Affinity Publisher 2 2.5.3 on Windows 11 Pro version 24H2 Beta builds as they come out. canon 80d| sigma 18-200mm F3.5-6.3 DC MACRO OS HSM | Tamron SP AF 28-75mm f/2.8 XR Di LD | Canon EF-S 10-18mm f/4.5-5.6 IS STM Autofocus APS-C Lens, Black
carl123 Posted October 20, 2023 Posted October 20, 2023 9 hours ago, IronStrikesIron said: I have also been told there is no scenario in which someone/some business can buy a license for someone else. Affinity used to allow you to purchase a redemption code so you could "gift" the software to someone else. Serif, has that been discontinued? Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time.
walt.farrell Posted October 20, 2023 Posted October 20, 2023 9 hours ago, carl123 said: Affinity used to allow you to purchase a redemption code so you could "gift" the software to someone else. Serif, has that been discontinued? I asked about that last year, and one of the staff told me their ordering processes had changed and they no longer had a way to sell/process redemption codes. carl123 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
PaulEC Posted October 20, 2023 Posted October 20, 2023 19 hours ago, IronStrikesIron said: I'm having trouble understanding the license & purchasing system. I figure the Hivemind on the Forum has a solution or at least a clue Here is my situation.... I use the Universal License. I started working remotely with another designer. For now, they are using the 30 Day Trial. I would like to buy a 2nd license for them to use. But I have been told by email-Support that is not possible. Before being told that, I bought a 2nd Universal License but it appeared that the other designer would need to use my email and password to activate the demo. Seems like poor security so I am reluctant to go that route. Plus, Support has since told me that wouldn't work anyway. Now, while it seems reasonable to think a work-around is to use a different email and password to buy that 2nd license (transferring licenses directly between users isn't possible) and then give the remote designer that email and password, Support tells me that wouldn't work. The 30 day demos are keyed to whatever email address and password were used to first download them. I have also been told there is no scenario in which someone/some business can buy a license for someone else. How does everyone else handle these situations? How does a business have more than one user? By far the easiest way would be for the other person to buy the licence themselves, then you could just give them the money for it. (If you don't need the second licence you have already bought, and you purchased it within the last 14 days, you can get a refund for it.) Quote Acer XC-895 : Windows 11 Home : Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 – Affinity Publisher 2 : Affinity Photo 2 : Affinity Designer 2 : (latest release versions) – Also all apps on 12.9" (Second Generation) iPad Pro, OS Version 17.7.5 Old Lenovo laptop : Windows 10 - v1 and latest beta versions of all Affinity apps – Ancient Toshiba laptop: Vista - PagePlus X9, DrawPlus X8, PhotoPlus X8 etc
IronStrikesIron Posted October 20, 2023 Author Posted October 20, 2023 So it looks like the way to go is..... * refund the recently purchased license * buy a business license closer to Black Friday The business license isn't ideal since I only need 1 more license and the minimum purchase is 2 but that's still cheaper than a year of Adobe. Thanks for your help, everyone. I knew I could count on the hivemind Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.