GeirSol Posted October 11, 2023 Share Posted October 11, 2023 Publisher is freezing and crashing again. Here are some dumps283acb94-dc44-4504-aad6-4c00d96243a7.dmp49c7efdd-01fa-4374-acee-a62aeb825c26.dmp I'm having an AMD cpu with internal GPU. Is that a problem? Quote Link to comment Share on other sites More sharing options...
v_kyr Posted October 11, 2023 Share Posted October 11, 2023 Depends on your APub hardware acceleration settings and if you had before internal GPU driver problems with OpenCL settings or not? - Could also be contents related to some linked image or the like. These crash reports are different, one the smaller one (49xxxx) indicates an early crash in KERNELBASE.dll. The other huger one (283xxx) a crash in libraster.dll. 49c7efdd_output.txt 283acb94_output.txt Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
GeirSol Posted October 11, 2023 Author Share Posted October 11, 2023 59 minutes ago, v_kyr said: Depends on your APub hardware acceleration settings and if you had before internal GPU driver problems with OpenCL settings or not? - Could also be contents related to some linked image or the like. These crash reports are different, one the smaller one (49xxxx) indicates an early crash in KERNELBASE.dll. The other huger one (283xxx) a crash in libraster.dll. 49c7efdd_output.txt 283acb94_output.txt Ok, thanks! The OpenCL is unchecked (from earlier trouble-shooting) Quote Link to comment Share on other sites More sharing options...
GeirSol Posted October 13, 2023 Author Share Posted October 13, 2023 I also have many freeze/crashes that don't create crash-reports. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted October 13, 2023 Staff Share Posted October 13, 2023 @GeirSol Check to see if there are any updates available for your GPU drivers. Is this happening with any document or particular one(s) do they have any common elements such as placed images/files? Are they stored locally or on an external or cloud storage? Quote Link to comment Share on other sites More sharing options...
GeirSol Posted October 16, 2023 Author Share Posted October 16, 2023 On 10/13/2023 at 1:18 PM, Lee D said: @GeirSol Check to see if there are any updates available for your GPU drivers. Is this happening with any document or particular one(s) do they have any common elements such as placed images/files? Are they stored locally or on an external or cloud storage? Drivers updated. Will report any changes Specs: Quote Operating System Windows 11 Home 64-bit CPU AMD K19 AMD K19 AMD K19 AMD K19 AMD K19 AMD K19 AMD K19 AMD K19 AMD K19 AMD K19 AMD K19 AMD K19 RAM 14,0GB Dual-Channel DDR4 @ 1064MHz (15-15-15-36) Motherboard Micro-Star International Co. Ltd. MPG B550 GAMING PLUS (MS-7C56) (AM4) Graphics PHL 275E1 (2560x1440@60Hz) 2048MB ATI AMD Radeon Graphics (ATI) Storage 931GB Seagate ST1000DM003-1CH162 (SATA ) 25 °C 931GB Seagate ST1000DM003-1ER162 (SATA ) 22 °C 223GB KINGSTON SA400S37240G (SATA-2 (SSD)) 36 °C 465GB Seagate ST500DM0 02-1BD142 USB Device (USB (SATA) ) 32 °C Optical Drives Optiarc DVD RW AD-7260S Audio Focusrite Usb Audio Quote Link to comment Share on other sites More sharing options...
GeirSol Posted October 16, 2023 Author Share Posted October 16, 2023 First impression is: No change It's still like working in glue d3f2fcb4-b545-4bcc-ae4d-d2520998bdcf.dmp Another crash attached Quote Link to comment Share on other sites More sharing options...
GeirSol Posted October 16, 2023 Author Share Posted October 16, 2023 Another one3ce6deb9-590f-4e78-870d-915d1efe1454.dmp Quote Link to comment Share on other sites More sharing options...
GeirSol Posted October 20, 2023 Author Share Posted October 20, 2023 Another one 9f258bfc-efa5-42fd-b220-837855a64ab0.dmp Quote Link to comment Share on other sites More sharing options...
GeirSol Posted October 24, 2023 Author Share Posted October 24, 2023 Updated to v.2.2.1 First impression is good. No crashes for an hour work. Quote Link to comment Share on other sites More sharing options...
GeirSol Posted October 24, 2023 Author Share Posted October 24, 2023 After 2hours the first freeze and save-failure occurred. At least seems better than before. Quote Link to comment Share on other sites More sharing options...
GeirSol Posted October 25, 2023 Author Share Posted October 25, 2023 Another crash 171ac48d-0271-4227-892f-4aad14fd13f2.dmp Quote Link to comment Share on other sites More sharing options...
GeirSol Posted October 27, 2023 Author Share Posted October 27, 2023 Another one: 3f716d40-51d4-4f8d-a6dd-c817032d5b7a.dmp Note: There will typically be 5-10 freezes for each crash that is actually reported in windows. Quote Link to comment Share on other sites More sharing options...
GeirSol Posted October 27, 2023 Author Share Posted October 27, 2023 2 more a4c3a310-a419-4c78-a378-3e0860d368db.dmpb37609a1-c951-4639-8b4e-eea3e6acf5d7.dmp Quote Link to comment Share on other sites More sharing options...
GeirSol Posted October 31, 2023 Author Share Posted October 31, 2023 Another one 41293aef-948c-4763-ad08-ad71efeff807.dmp Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted November 9, 2023 Staff Share Posted November 9, 2023 one of the crash reports would indicate some kind of problem with the file history -are you saving history in your files? Quote Link to comment Share on other sites More sharing options...
GeirSol Posted November 11, 2023 Author Share Posted November 11, 2023 On 11/9/2023 at 3:05 PM, Pauls said: one of the crash reports would indicate some kind of problem with the file history -are you saving history in your files? Is that an option? Quote Link to comment Share on other sites More sharing options...
GeirSol Posted November 13, 2023 Author Share Posted November 13, 2023 Upgrade my Ram from 16Gb to 32Gb, that reduced crashes with approx. 75% Quote Link to comment Share on other sites More sharing options...
GeirSol Posted November 15, 2023 Author Share Posted November 15, 2023 Today 90% of my work-time goes to handling Publisher crashes and freezes b790a2a0-e55e-49d1-8ed4-e54ec43eb0ce.dmp Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted November 15, 2023 Staff Share Posted November 15, 2023 On 11/11/2023 at 8:14 AM, GeirSol said: Is that an option? From the file menu is the 'Save History with Document' option ticked? Quote Link to comment Share on other sites More sharing options...
GeirSol Posted November 16, 2023 Author Share Posted November 16, 2023 19 hours ago, Pauls said: From the file menu is the 'Save History with Document' option ticked? No, that's unticked. Quote Link to comment Share on other sites More sharing options...
GeirSol Posted November 24, 2023 Author Share Posted November 24, 2023 Crash ad74bf9c-0458-4944-a566-772a3de26c91.dmp and 552d8200-767c-4feb-b84b-7cbd0f635579.dmp Quote Link to comment Share on other sites More sharing options...
GeirSol Posted December 5, 2023 Author Share Posted December 5, 2023 I'm not sure, but I belive I've had less crashes with v2.3 Quote Link to comment Share on other sites More sharing options...
Staff Affinity Info Bot Posted February 16 Staff Share Posted February 16 The issue "Lots of crashes in libraster.dll!Raster::Tile::AccumulateHashFast(Kernel::HashAccumulator & hash) being reported" (REF: AF-2051) has been fixed by the developers in build "2.3.0 Release". This fix is in the current customer release. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us Quote Link to comment Share on other sites More sharing options...
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