APub Crash

[GeirSol]

Publisher is freezing and crashing again.
Here are some dumps283acb94-dc44-4504-aad6-4c00d96243a7.dmp49c7efdd-01fa-4374-acee-a62aeb825c26.dmp

I'm having an AMD cpu with internal GPU. Is that a problem?

[v_kyr]

Depends on your APub hardware acceleration settings and if you had before internal GPU driver problems with OpenCL settings or not? - Could also be contents related to some linked image or the like.

These crash reports are different, one the smaller one (49xxxx) indicates an early crash in KERNELBASE.dll. The other huger one (283xxx) a crash in libraster.dll.

• 49c7efdd_output.txt
• 283acb94_output.txt

[GeirSol]

59 minutes ago, v_kyr said:

Depends on your APub hardware acceleration settings and if you had before internal GPU driver problems with OpenCL settings or not? - Could also be contents related to some linked image or the like.

These crash reports are different, one the smaller one (49xxxx) indicates an early crash in KERNELBASE.dll. The other huger one (283xxx) a crash in libraster.dll.

• 49c7efdd_output.txt
• 283acb94_output.txt

Ok, thanks!
The OpenCL is unchecked (from earlier trouble-shooting)

[GeirSol]

I also have many freeze/crashes that don't create crash-reports.

[Lee D]

@GeirSol Check to see if there are any updates available for your GPU drivers.
Is this happening with any document or particular one(s) do they have any common elements such as placed images/files? Are they stored locally or on an external or cloud storage?

[GeirSol]

On 10/13/2023 at 1:18 PM, Lee D said:

@GeirSol Check to see if there are any updates available for your GPU drivers.
Is this happening with any document or particular one(s) do they have any common elements such as placed images/files? Are they stored locally or on an external or cloud storage?

Drivers updated. Will report any changes

Specs:
 

Quote

Operating System
    Windows 11 Home 64-bit
CPU
    AMD K19
    AMD K19
    AMD K19
    AMD K19
    AMD K19
    AMD K19
    AMD K19
    AMD K19
    AMD K19
    AMD K19
    AMD K19
    AMD K19
RAM
    14,0GB Dual-Channel DDR4 @ 1064MHz (15-15-15-36)
Motherboard
    Micro-Star International Co. Ltd. MPG B550 GAMING PLUS (MS-7C56) (AM4)
Graphics
    PHL 275E1 (2560x1440@60Hz)
    2048MB ATI AMD Radeon Graphics (ATI)
Storage
    931GB Seagate ST1000DM003-1CH162 (SATA )    25 °C
    931GB Seagate ST1000DM003-1ER162 (SATA )    22 °C
    223GB KINGSTON SA400S37240G (SATA-2 (SSD))    36 °C
    465GB Seagate ST500DM0 02-1BD142 USB Device (USB (SATA) )    32 °C
Optical Drives
    Optiarc DVD RW AD-7260S
Audio
    Focusrite Usb Audio

 

[GeirSol]

First impression is: No change
It's still like working in glue

d3f2fcb4-b545-4bcc-ae4d-d2520998bdcf.dmp

Another crash attached

[GeirSol]

Another one3ce6deb9-590f-4e78-870d-915d1efe1454.dmp

[GeirSol]

Another one
9f258bfc-efa5-42fd-b220-837855a64ab0.dmp

[GeirSol]

Updated to v.2.2.1
First impression is good. No crashes for an hour work.

[GeirSol]

After 2hours the first freeze and save-failure occurred. At least seems better than before.

[GeirSol]

Another crash 171ac48d-0271-4227-892f-4aad14fd13f2.dmp

[GeirSol]

Another one: 3f716d40-51d4-4f8d-a6dd-c817032d5b7a.dmp

Note: There will typically be 5-10 freezes for each crash that is actually reported in windows.

[GeirSol]

2 more

a4c3a310-a419-4c78-a378-3e0860d368db.dmpb37609a1-c951-4639-8b4e-eea3e6acf5d7.dmp

[GeirSol]

Another one 41293aef-948c-4763-ad08-ad71efeff807.dmp

[Pauls]

one of the crash reports would indicate some kind of problem with the file history -are you saving history in your files?

[GeirSol]

On 11/9/2023 at 3:05 PM, Pauls said:

one of the crash reports would indicate some kind of problem with the file history -are you saving history in your files?

Is that an option?

[GeirSol]

Upgrade my Ram from 16Gb to 32Gb, that reduced crashes with approx. 75%

[GeirSol]

Today 90% of my work-time goes to handling Publisher crashes and freezes
b790a2a0-e55e-49d1-8ed4-e54ec43eb0ce.dmp

[Pauls]

On 11/11/2023 at 8:14 AM, GeirSol said:

Is that an option?

From the file menu is the 'Save History with Document' option ticked?

[GeirSol]

19 hours ago, Pauls said:

From the file menu is the 'Save History with Document' option ticked?

No, that's unticked.

[GeirSol]

Crash
ad74bf9c-0458-4944-a566-772a3de26c91.dmp

and

552d8200-767c-4feb-b84b-7cbd0f635579.dmp

[GeirSol]

I'm not sure, but I belive I've had less crashes with v2.3

[Affinity Info Bot]

The issue "Lots of crashes in libraster.dll!Raster::Tile::AccumulateHashFast(Kernel::HashAccumulator & hash) being reported" (REF: AF-2051) has been fixed by the developers in build "2.3.0 Release".
This fix is in the current customer release.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us