LeighK Posted October 7, 2023 Share Posted October 7, 2023 Designer 2 on Windows 11 deletes my designs after I save or save as and close. I go to recycle bin & it is there, not in my saved designs. Please help! Thanks! Quote Link to comment Share on other sites More sharing options...
Ron P. Posted October 7, 2023 Share Posted October 7, 2023 7 hours ago, LeighK said: Designer 2 on Windows 11 deletes my designs after I save or save as and close. I go to recycle bin & it is there, not in my saved designs. Please help! Thanks! Welcome to the forums, So far I'm not able to replicate this behavior. I run Windows 10, so I'm not sure if it could be a problem specific to Windows 11. When using Save or Save As, the file should be an afdesign file. Are yours? Did you create your designs starting with a new document in AD, or did you import from a third party like AI? Where are you saving your file to? Local HDD, USB drive, Cloud? Try selecting a different location and see if it corrects the problem. When you elect to Save or Save As, this opens a Windows Explorer navigation window, which is not an Affinity window. The document should be located in the folder you selected. I ask this because it's not clear on what you mean by, my saved designs. Is that a Folder on your system that you created? Affinity apps, to my knowledge, are not capable of just deleting, sending files to the Recycle Bin. Quote Affinity Photo 2.5..; Affinity Designer 2.5..; Affinity Publisher 2.5..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
walt.farrell Posted October 7, 2023 Share Posted October 7, 2023 There is one other report of something similar that I've seen: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
walt.farrell Posted October 7, 2023 Share Posted October 7, 2023 In that other report, the Serif staff member asked for a screen recording of the problem happening. That would probably be useful here, too. Also, I'm curious what anti-virus or anti-malware applications you might have running, or what kinds of auto-cleanup applications you might have. And it might be useful to know whether you installed using the MSIX- or EXE-based installer for the Affinity application. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
LeighK Posted October 9, 2023 Author Share Posted October 9, 2023 Sorry it took so long to respond. I had orders to get completed. My answer to all of the questions are yes I have done those things. I did a cmd search of my drives & nothing there. So I deleted Onedrive & reinstalled it. That was my fix. I used Designer 2 only one time since then and no deletes. I really appreciate everyone jumping in to assist me. I hope I can help someone by finding the cause. Surely I'm not the only one. There have been so many updates it is almost impossible to know if that was what started the issue or not. Thank you so much everyone! Y'all were fantastic! Dan C and Old Bruce 1 1 Quote Link to comment Share on other sites More sharing options...
LeighK Posted October 23, 2023 Author Share Posted October 23, 2023 Hi all, The deleting and sending files to the Onedrive recycle bin have started again. As long as I have used Affinity I have never had this issue until a few weeks ago when I started using V2 to try to not buy a new Elements update. I called Microsoft to check Onedrive. The rep got on my computer and checked Photoshop Elements vs Affinity. Since I have my files sync to Onedrive as changes are made, the Photoshop app saves directly to an individual location but Affinity did not. He said the Affinity apps do not have the capability to save directly to Onedrive individual location as I have always done. I have tested all my design software programs. Even Silhouette Designer Business Edition saves without issues. I have made no changes to the way I save and location. I have no idea what details I need to relay to Affinity that I got from Microsoft. This just ruins all the work I put into setting up Onedrive the way I need it and free up space on my PC & protection from a crash. I am using Windows 11. Anyone know how I can contact someone on the Affinity team for them to help? Thanks, Leigh Quote Link to comment Share on other sites More sharing options...
Dan C Posted October 24, 2023 Share Posted October 24, 2023 Sorry to hear you're having trouble @LeighK! Can you please email affinitysupport@serif.com so we can investigate this issue further for you, and better understand the examination Microsoft have made of your report? The more information you can provide regarding this issue, your PC setup and the steps you've already taken via email will help us to asses and assist as quickly as possible. Many thanks in advance Quote Link to comment Share on other sites More sharing options...
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