LeighK

Hi all, The deleting and sending files to the Onedrive recycle bin have started again. As long as I have used Affinity I have never had this issue until a few weeks ago when I started using V2 to try to not buy a new Elements update. I called Microsoft to check Onedrive. The rep got on my computer and checked Photoshop Elements vs Affinity. Since I have my files sync to Onedrive as changes are made, the Photoshop app saves directly to an individual location but Affinity did not. He said the Affinity apps do not have the capability to save directly to Onedrive individual location as I have always done. I have tested all my design software programs. Even Silhouette Designer Business Edition saves without issues. I have made no changes to the way I save and location. I have no idea what details I need to relay to Affinity that I got from Microsoft. This just ruins all the work I put into setting up Onedrive the way I need it and free up space on my PC & protection from a crash. I am using Windows 11. Anyone know how I can contact someone on the Affinity team for them to help? Thanks, Leigh

Sorry it took so long to respond. I had orders to get completed. My answer to all of the questions are yes I have done those things. I did a cmd search of my drives & nothing there. So I deleted Onedrive & reinstalled it. That was my fix. I used Designer 2 only one time since then and no deletes. I really appreciate everyone jumping in to assist me. I hope I can help someone by finding the cause. Surely I'm not the only one. There have been so many updates it is almost impossible to know if that was what started the issue or not. Thank you so much everyone! Y'all were fantastic!

Designer 2 on Windows 11 deletes my designs after I save or save as and close. I go to recycle bin & it is there, not in my saved designs. Please help! Thanks!