Sam Neil Posted September 29, 2023 Share Posted September 29, 2023 Can someone explain why does Photos 2.2 messes up the colours when i make a change to the image and SAVE rather than EXPORT with this JPEG? In some other image, it adds a green background and pixelate it. Quote Link to comment Share on other sites More sharing options...
Sam Neil Posted October 2, 2023 Author Share Posted October 2, 2023 Has anyone had a chance to look into this? Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted October 2, 2023 Staff Share Posted October 2, 2023 @Sam Neil Can you expand more on your workflow, what adjustments or edits are you applying before saving? Is this happening with any image or just a particular one, if just one what is it's source? Quote Link to comment Share on other sites More sharing options...
Sam Neil Posted October 2, 2023 Author Share Posted October 2, 2023 6 minutes ago, Lee D said: @Sam Neil Can you expand more on your workflow, what adjustments or edits are you applying before saving? Is this happening with any image or just a particular one, if just one what is it's source? Lee - Not much to it - You can try it yourself - Take the original image - lets say crop it and simple SAVE it rather than export and the quality is diminished. I have a huge batch and don't know the source I am afraid. Quote Link to comment Share on other sites More sharing options...
NotMyFault Posted October 2, 2023 Share Posted October 2, 2023 I get the same visual result when exporting with 1% image quality. But cannot reproduce the results using save as on iPad currently. Quote Mac mini M1 A2348 | Windows 10 - AMD Ryzen 9 5900x - 32 GB RAM - Nvidia GTX 1080 LG34WK950U-W, calibrated to DCI-P3 with LG Calibration Studio / Spider 5 iPad Air Gen 5 (2022) A2589 Special interest into procedural texture filter, edit alpha channel, RGB/16 and RGB/32 color formats, stacking, finding root causes for misbehaving files, finding creative solutions for unsolvable tasks, finding bugs in Apps. Link to comment Share on other sites More sharing options...
Sam Neil Posted October 2, 2023 Author Share Posted October 2, 2023 I am not sure about iPad as I use only the Windows version. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted October 2, 2023 Staff Share Posted October 2, 2023 @Sam Neil Still fine for me, opening an image, apply a crop and then use File > Save. Then open the photo open in a viewer and it's fine. Could you do a screen recording showing the process for you, just in case and also provide a copy of one of the files. Quote Link to comment Share on other sites More sharing options...
Sam Neil Posted October 2, 2023 Author Share Posted October 2, 2023 20 minutes ago, Lee D said: @Sam Neil Still fine for me, opening an image, apply a crop and then use File > Save. Then open the photo open in a viewer and it's fine. Could you do a screen recording showing the process for you, just in case and also provide a copy of one of the files. Lee the screen recording will not show anything as the newly saved file is not the same what is in Photos. It becomes apparent when you go and open the newly saved file. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted October 2, 2023 Staff Share Posted October 2, 2023 I'd like to confirm the process, so the recording can show the following. Opening the source image on screen to confirm Opening Affinity Photo and opening the source image using File > Open Applying your edits/adjustments Using File > Save Opening saved file on screen to see changes Also, if you use File > Export instead and create a new file, doe this show as expected or the same as Save? For example, here are those steps on my system. 2023-10-02 141057.mp4 Quote Link to comment Share on other sites More sharing options...
Sam Neil Posted October 2, 2023 Author Share Posted October 2, 2023 Video_2023-10-02_142004.mp4 There you go Lee. Quote Link to comment Share on other sites More sharing options...
Sam Neil Posted October 4, 2023 Author Share Posted October 4, 2023 @Lee D Any news on this issue? Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted October 4, 2023 Staff Share Posted October 4, 2023 I've been testing the process on multiple systems and can't replicate the issue. Have you tried resetting the app to default settings to see if this has any effect? Hold down the CTRL key and open the app, some options will appear on screen. Release the key and click Clear. You can also try turning off Hardware Acceleration within the apps Settings > Performance and then repeat the process to see if the same occurs. Quote Link to comment Share on other sites More sharing options...
Sam Neil Posted October 4, 2023 Author Share Posted October 4, 2023 4 minutes ago, Lee D said: I've been testing the process on multiple systems and can't replicate the issue. Have you tried resetting the app to default settings to see if this has any effect? Hold down the CTRL key and open, some options will appear on screen. Release the key and click Clear. You can also try turning off Hardware Acceleration within the apps Settings > Performance and then repeat the process to see if the same occurs. Hold down the CTRL key and open - Not following this - This opens the open file dialog box. HA - was and is switched off Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted October 4, 2023 Staff Share Posted October 4, 2023 Hold down CTRL and open the app, then when the options appear release the key and click Clear. I'm sending you a link via DM to upload one of the files shown in your screen recording for me to also test with. Quote Link to comment Share on other sites More sharing options...
Sam Neil Posted October 4, 2023 Author Share Posted October 4, 2023 OK but it made no difference. Here is before and after - I simply cropped and saved. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted October 4, 2023 Staff Share Posted October 4, 2023 @Sam Neil I've managed to reproduce the issue using the image you provided via Dropbox. It seems to relate to the images EXIF data. I've logged it with our developers to look in to and see if a fix can be applied. For the moment the workaround is to not use File > Save but Export out to a new file instead. Sam Neil 1 Quote Link to comment Share on other sites More sharing options...
Sam Neil Posted October 4, 2023 Author Share Posted October 4, 2023 8 minutes ago, Lee D said: @Sam Neil I've managed to reproduce the issue using the image you provided via Dropbox. It seems to relate to the images EXIF data. I've logged it with our developers to look in to and see if a fix can be applied. For the moment the workaround is to not use File > Save but Export out to a new file instead. Great stuff Lee - Thank you for efforts. Quote Link to comment Share on other sites More sharing options...
Sam Neil Posted October 25, 2023 Author Share Posted October 25, 2023 On 10/4/2023 at 2:27 PM, Lee D said: @Sam Neil I've managed to reproduce the issue using the image you provided via Dropbox. It seems to relate to the images EXIF data. I've logged it with our developers to look in to and see if a fix can be applied. For the moment the workaround is to not use File > Save but Export out to a new file instead. @Lee D I was wondering if this made it to the fix list. It is becoming extremely difficult and dangerous as when attention is not paid and I SAVE rather than EXPORT I mess up the file. I nearly 5000 JPEGs like this that need to be cropped and saved. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted October 25, 2023 Staff Share Posted October 25, 2023 @Sam Neil We've just started a new beta cycle that will be testing out new fixes. However I can't give any confirmation if this issue will be included in that beta cycle or not. Quote Link to comment Share on other sites More sharing options...
Sam Neil Posted October 25, 2023 Author Share Posted October 25, 2023 29 minutes ago, Lee D said: @Sam Neil We've just started a new beta cycle that will be testing out new fixes. However I can't give any confirmation if this issue will be included in that beta cycle or not. I hope it is in the list as I think this is critical issue and if there is no back up of the file - it is damaged. Please bump this one if you can. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 25, 2023 Share Posted October 25, 2023 9 minutes ago, Sam Neil said: I hope it is in the list as I think this is critical issue and if there is no back up of the file - it is damaged. Please bump this one if you can. In the meantime, you might consider remapping your keyboard shortcuts in Photo so that Ctrl+S is unmapped, or is mapped to File > Export. That way you won't accidentally use Ctrl+S and overlay your original JPG image. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Sam Neil Posted October 25, 2023 Author Share Posted October 25, 2023 4 minutes ago, walt.farrell said: In the meantime, you might consider remapping your keyboard shortcuts in Photo so that Ctrl+S is unmapped, or is mapped to File > Export. That way you won't accidentally use Ctrl+S and overlay your original JPG image. Walt - This is not ideal as I may not always use the keyboard to save and click on the menu but appreciate the workaround. walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
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