Speed Posted July 1, 2023 Share Posted July 1, 2023 Hi, Affinity Designer 2.1 crashes on startup after I upgraded my monitor. Here's the crash report from Event Viewer: Log Name: Application Source: Application Error Date: 2/07/2023 9:16:58 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: JUPITER2 Description: Faulting application name: Designer.exe, version: 2.1.1.1847, time stamp: 0x6486f32a Faulting module name: nvwgf2umx.dll, version: 10.18.13.6497, time stamp: 0x57106937 Exception code: 0xc0000005 Fault offset: 0x0000000000173cf4 Faulting process id: 0x1458 Faulting application start time: 0x01d9ac71fb53e684 Faulting application path: C:\Program Files\WindowsApps\SerifEuropeLtd.AffinityDesigner2_2.1.1.1847_x64__3cqzy0nppv2rt\App\Designer.exe Faulting module path: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll Report Id: 046af222-2aa4-4579-baab-214bfe4c7e22 Faulting package full name: SerifEuropeLtd.AffinityDesigner2_2.1.1.1847_x64__3cqzy0nppv2rt Faulting package-relative application ID: SerifEuropeLtd.AffinityDesigner2 = Steve Affinity Designer Crash.txt Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 2, 2023 Share Posted July 2, 2023 That seems to indicate an issue with your GPU drivers, so you might try updating them. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Speed Posted July 2, 2023 Author Share Posted July 2, 2023 5 hours ago, walt.farrell said: That seems to indicate an issue with your GPU drivers, so you might try updating them. Yeah I tried that and it said the drivers are up to date. = Steve walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted July 2, 2023 Staff Share Posted July 2, 2023 Hi Speed, Does your new monitor support something new that your old monitor didn't such as G-sync etc? if so does disabling it prevent the crashing? Does the app crash while starting or while creating a document etc? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
v_kyr Posted July 2, 2023 Share Posted July 2, 2023 Here’re 9 Solutions to nvwgf2umx.dll on Windows 10 https://ugetfix.com/ask/how-to-fix-nvwgf2umx-dl... (Avoid ad links which intrude into editorial copy, especially avoid Restoro, PC Repair Tool and Reimage ads) Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Speed Posted July 2, 2023 Author Share Posted July 2, 2023 15 hours ago, Callum said: Hi Speed, Does your new monitor support something new that your old monitor didn't such as G-sync etc? if so does disabling it prevent the crashing? Does the app crash while starting or while creating a document etc? Thanks C Hi Callum, << Does your new monitor support something new that your old monitor didn't such as G-sync etc? if so does disabling it prevent the crashing? >> I'm not aware of any feature like that. << Does the app crash while starting or while creating a document etc? >> It crashes on startup. Thanks. = Steve Quote Link to comment Share on other sites More sharing options...
Speed Posted July 2, 2023 Author Share Posted July 2, 2023 Ok, I found the solution. First, I tried starting Affinity Designer with the <shift> key pressed. Nothing different happened. So, I then tried starting it with the <ctrl> key pressed. This time something did happen. The screen shown in the attached screenshot appeared. I left the default selected setting and clicked Clear. The result: Affinity Designer no longer crashes on startup! = Steve Old Bruce and Callum 1 1 Quote Link to comment Share on other sites More sharing options...
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