Affinity Designer 2.1 Crashes After Upgrading Monitor.

[Speed]

Hi,

Affinity Designer 2.1 crashes on startup after I upgraded my monitor.

Here's the crash report from Event Viewer:

Log Name:      Application
Source:        Application Error
Date:          2/07/2023 9:16:58 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      JUPITER2
Description:
Faulting application name: Designer.exe, version: 2.1.1.1847, time stamp: 0x6486f32a
Faulting module name: nvwgf2umx.dll, version: 10.18.13.6497, time stamp: 0x57106937
Exception code: 0xc0000005
Fault offset: 0x0000000000173cf4
Faulting process id: 0x1458
Faulting application start time: 0x01d9ac71fb53e684
Faulting application path: C:\Program Files\WindowsApps\SerifEuropeLtd.AffinityDesigner2_2.1.1.1847_x64__3cqzy0nppv2rt\App\Designer.exe
Faulting module path: C:\WINDOWS\SYSTEM32\nvwgf2umx.dll
Report Id: 046af222-2aa4-4579-baab-214bfe4c7e22
Faulting package full name: SerifEuropeLtd.AffinityDesigner2_2.1.1.1847_x64__3cqzy0nppv2rt
Faulting package-relative application ID: SerifEuropeLtd.AffinityDesigner2

 

= Steve

Affinity Designer Crash.txt

[walt.farrell]

That seems to indicate an issue with your GPU drivers, so you might try updating them.

[Speed]

5 hours ago, walt.farrell said:

That seems to indicate an issue with your GPU drivers, so you might try updating them.

Yeah I tried that and it said the drivers are up to date.

= Steve

[Callum]

Hi Speed,

Does your new monitor support something new that your old monitor didn't such as G-sync etc? if so does disabling it prevent the crashing? Does the app crash while starting or while creating a document etc?

Thanks
C

[v_kyr]

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[Speed]

15 hours ago, Callum said:

Hi Speed,

Does your new monitor support something new that your old monitor didn't such as G-sync etc? if so does disabling it prevent the crashing? Does the app crash while starting or while creating a document etc?

Thanks
C

Hi Callum,

<< Does your new monitor support something new that your old monitor didn't such as G-sync etc? if so does disabling it prevent the crashing?  >>

I'm not aware of any feature like that.

<< Does the app crash while starting or while creating a document etc? >>

It crashes on startup.

Thanks.

= Steve

 

 

[Speed]

Ok, I found the solution.

First, I tried starting Affinity Designer with the <shift> key pressed.  Nothing different happened.

So, I then tried starting it with the <ctrl> key pressed.  This time something did happen.  The screen shown in the attached screenshot appeared.

I left the default selected setting and clicked Clear.

The result: Affinity Designer no longer crashes on startup!

= Steve