Jon Davies Posted June 12, 2023 Posted June 12, 2023 I have imported and installed two ICC profiles from a print company - one is for paper, the other for canvas. The print company requires files in RGB. The paper profile shows up in my list of RGB profiles but the canvas profile is in my CMYK list. The print company say they've never seen this before. Looking for advice on how to fix please. Windows 11. Thanks. Quote
walt.farrell Posted June 12, 2023 Posted June 12, 2023 Are the profiles publicly available, and if so can you provide pointers to them? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.2.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
Jon Davies Posted June 12, 2023 Author Posted June 12, 2023 Thanks Walt, yes they are - Downloads | Prodigi - you'll find them near the bottom of this page in a drop-down box. The two in question are "Enhanced Matt Art paper" and "Standard Canvas". walt.farrell 1 Quote
David in Яuislip Posted June 12, 2023 Posted June 12, 2023 Looking with a hex editor: prodigi-standard-canvas-400gsm-sc.icc prtrCMYKLab prodigi-enhanced-matt-art-paper-200gsm-ema.icc prtrRGB Lab walt.farrell 1 Quote Microsoft Windows 11 Home, Intel i7-1360P 2.20 GHz, 32 GB RAM, 1TB SSD, Intel Iris Xe Affinity Photo - 24/05/20, Affinity Publisher - 06/12/20, KTM Superduke - 27/09/10
Staff Callum Posted June 12, 2023 Staff Posted June 12, 2023 Hi Jon, I'm also seeing what David has mentioned above the canvas colour profile is CMYK where as the matt art paper profile is RGB. It seems odd that the printing company wouldn't have seen this before as it looks as though we are installing the profiles correctly. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
Jon Davies Posted June 12, 2023 Author Posted June 12, 2023 Thanks everybody, that's all useful and much appreciated. I'll take it up with Prodigi again. Quote
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