Installing latest update - 2.1 from 2.04

[Bob Ferderer]

I have tried 4 times to install the latest update.  When the box "Update Is Available" comes up I click on "Install Update."  It comes up with an indicator that it is "calculating download" and then it just sits there after the box goes away.  I let it sit for hours and there is no indication that it is installing nor does it actually install it.  I am still at 2.04.  What am I doing wrong?

[Old Bruce]

16 hours ago, Bob Ferderer said:

I have tried 4 times to install the latest update.  When the box "Update Is Available" comes up I click on "Install Update."  It comes up with an indicator that it is "calculating download" and then it just sits there after the box goes away.  I let it sit for hours and there is no indication that it is installing nor does it actually install it.  I am still at 2.04.  What am I doing wrong?

Could be a really slow internet connection. Could be you have some anti virus software blocking the download.

[walt.farrell]

16 hours ago, Bob Ferderer said:

I have tried 4 times to install the latest update.  When the box "Update Is Available" comes up I click on "Install Update."  It comes up with an indicator that it is "calculating download" and then it just sits there after the box goes away.  I let it sit for hours and there is no indication that it is installing nor does it actually install it.  I am still at 2.04.  What am I doing wrong?

What OS are you on?

[v_kyr]

18 hours ago, Bob Ferderer said:

I have tried 4 times to install the latest update.  When the box "Update Is Available" comes up I click on "Install Update."  It comes up with an indicator that it is "calculating download" and then it just sits there after the box goes away.  I let it sit for hours and there is no indication that it is installing nor does it actually install it.  I am still at 2.04.  What am I doing wrong?

Jip that bloody in-app update feature doesn't work well, ... BTW I've tried test-wise even some more times on Win and which, in my case, has nothing to do with maybe having a slow internet or any firewall/anti-virus blockings or the like! 😉

And after waiting for GODOT ...

... one always get's this, or the app hangs forever!

-> Thus you better download the v2.1 MSIX or MSI installers and use then those instead if you are on Win!

[Dan C]

Hi @Bob Ferderer,

Hopefully you have been able to resolve this issue since posting, but if you're still having trouble updating please confirm if you are using Windows, macOS or iPadOS and if you purchased the app from the Affinity Store or external store such as the Windows Store / Mac App Store and I'm certain we can assist further.

___________________________________________

On 5/19/2023 at 6:29 PM, v_kyr said:

I've tried test-wise even some more times on Win and which, in my case, has nothing to do with maybe having a slow internet or any firewall/anti-virus blockings or the like! 😉

And after waiting for GODOT ...

... one always get's this, or the app hangs forever!

Sorry to see you're getting this error when trying to update through the app v_kyr - unfortunately we're not seeing the same issue internally, nor does this occur for most customers.

We have been using the in-app updater for all of the MSIX beta testers, as well as for the 2.1 release version without issue for many - though we do understand certain users experience issues updating in-app and therefore in these cases we do suggest manually downloading the update from the Affinity site

[v_kyr]

1 hour ago, Dan C said:

and therefore in these cases we do suggest manually downloading the update from the Affinity site.

That's what I finally did under Win in order to get v2.1.0 apps installed!