JosueVivas Posted April 3, 2023 Posted April 3, 2023 I installed the beta version and after teh installation is finished, the beta version of AP does not open at all. Any ideas how to make it work? Josue Quote
walt.farrell Posted April 3, 2023 Posted April 3, 2023 What OS are you using Photo 2 Beta on? What happens when you try to open it? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
JosueVivas Posted April 3, 2023 Author Posted April 3, 2023 I'm on a clean install of Windows 11 with the lastest update. (clean install of windows three days ago) Quote What happens when you try to open it? : Nothing. I don't see even a service being fired in Task Manager. I restarted the PC, uninstall and install again the BETA version using the MSIX installer. And, uninstalled the antivirus walt.farrell 1 Quote
JosueVivas Posted April 3, 2023 Author Posted April 3, 2023 Sorry I meant Affinity Publisher walt.farrell 1 Quote
Staff Jon P Posted April 4, 2023 Staff Posted April 4, 2023 Hi @JosueVivas, could you navigate to %userprofile%\.affinity\Publisher\2.0 (Beta) and upload any crash reports in the Crash Reports folder Thanks Quote Serif Europe Ltd. - www.serif.com
Staff Jon P Posted April 4, 2023 Staff Posted April 4, 2023 Thanks for that Log, I was hoping there may be something in the CrashReports folder there to look into, see attached: Quote Serif Europe Ltd. - www.serif.com
JosueVivas Posted April 4, 2023 Author Posted April 4, 2023 I only can see that folder struture in version 2.0.4's folder. The BETA folder seems to be empty: please see video. I think I am in the right folder. I'm ataching the whole folder for you reference. CrashReports 2.0.4.zip 2023-04-04_10-27-51.mp4 Publisher.zip Quote
Staff Jon P Posted April 4, 2023 Staff Posted April 4, 2023 Ah in which case it may be that it's not getting as far as generating a crash report (looking at your Publisher.zip this does seem to be the case), I assume you have no issues running 2.0.4 up (as there are some crash reports in that folder)? Are you able to go into Windows Event Viewer after a failed run up of 2.1 Beta, and look into the Windows Logs/Application section and see if there are any errors relating to Publisher.exe, and paste what is in there if so? Quote Serif Europe Ltd. - www.serif.com
Staff Jon P Posted April 4, 2023 Staff Posted April 4, 2023 Also, can you navigate to https://store.serif.com/account/downloads/, where you will have downloaded the 2.1 Beta, and download the EXE for Publisher, and see if after installing the EXE you have any luck running that up, see the attached screenshot if that helps: Quote Serif Europe Ltd. - www.serif.com
JosueVivas Posted April 4, 2023 Author Posted April 4, 2023 (edited) Right. I uninstalled BOTH APublishers V2.0.4 and 2.1.0.171208. To then reinstall them using .EXE installers and restarted the PC. 1. This problem still exists (V2.0.4)( outside of scope of this bug report): 2. The bug regarding this post still exists: I can see the errors in Windows event manager. See file For Serif.evtx + .wer files attached for the time stapms 11:13 and 11:14 today. 3. The crash reports are still empty in the BETA folder. Please let me know if I can help further. Report.wer Report.wer Edited April 4, 2023 by JosueVivas Typo Quote
Staff Jon P Posted April 4, 2023 Staff Posted April 4, 2023 Thanks for the event viewer, it seems to be errorr'ing when attempting to create one of the user data folders, which lines up with why there are no folders (including a crash report folder) in there. Do you mind confirming if you are the only user account on that machine and that it is an admin? Can you also open up a run prompt and type in %ProgramData% and let me know if that opens up C:\ProgramData? Quote Serif Europe Ltd. - www.serif.com
JosueVivas Posted April 4, 2023 Author Posted April 4, 2023 Quote Do you mind confirming if you are the only user account on that machine and that it is an admin? Yes. Only one account and it is admin. The PC is not controlled by a "corporate account" that pushes Windows Policies. Quote Can you also open up a run prompt and type in %ProgramData% and let me know if that opens up C:\ProgramData? It does open C:\ProgramData Quote
Staff Jon P Posted April 4, 2023 Staff Posted April 4, 2023 Thanks, do you mind also confirming you have no issues manually creating a folder within %ProgramData%\Affinity and %Userprofile%\.affinity? Quote Serif Europe Ltd. - www.serif.com
JosueVivas Posted April 4, 2023 Author Posted April 4, 2023 Not a problem I can create folders in both locations. In %ProgramData%\Affinity asked me for admin approval, but that was all. Quote
Staff Jon P Posted April 4, 2023 Staff Posted April 4, 2023 Can you ensure that %ProgramData%\Affinity\Publisher\2.0 (Beta) exists and try running the app up again and seeing if you get the same issue? The fact it had to elevate when creating a folder in %ProgramData%\Affinity is interesting and not normal behavior, and could be related to the issue you are seeing. It could be worth ensuring the app is run as admin Quote Serif Europe Ltd. - www.serif.com
JosueVivas Posted April 4, 2023 Author Posted April 4, 2023 Bingo!!! In the image below is running it as normal: Afeter running Beta 2.1 as Admin, I could see the folder created: see image bello: Quote
JosueVivas Posted April 4, 2023 Author Posted April 4, 2023 However Folder . affintiy/Publisher does not have BETA folder Quote
Staff Sean P Posted April 4, 2023 Staff Posted April 4, 2023 39 minutes ago, JosueVivas said: However Folder . affintiy/Publisher does not have BETA folder Hi JosueVivas, I just wanted to add that this is correct. In 2.1 the EXEs store their user data %AppData%\Affinity\Publisher\ where as the MSIXs will store theirs in %userprofile%\Affinity\Publisher\ as your screenshot shows. JosueVivas 1 Quote
JosueVivas Posted April 6, 2023 Author Posted April 6, 2023 Guys, can I just say that now I'm running Publisher V2.0.4 as administrator everytime I open the app, the performace is supperior: the time to save a document went from 2 minutes to seconds! (I bearly see the progress bar prompt "saving"). This ticket made me think what would happen if I run the stable version as administrator and I can tangible difference. Also, no more crashes. Looking forward for version 2.1 Quote
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