raphaelbonelli Posted February 28, 2023 Share Posted February 28, 2023 It´s getting harder and harder to use Affinity Photo at work. To solve my crashing problems, i´ve tried a clean install of Affinity 2.0 suite. Fresh Windows 11 Installation (not-Insider, beta or anything... just normal Windows 11) Fresh nVidia Driver installation (nVidia Studio 528.49) - GPU is a GTX 1060 Ti Tested Hardware Accel ON and OFF, but still crashes a lot. Minnimun software installation, just things I really need to work, like Blender 3D, Office Suite and FontBase. Photo is crashing 3 or 4 times per day, making it harder to work. Most crashes happens righly after saving, exporting or opening a file (but I can just reopen Photo and the same file can be opened without a problem). Attached 8 Crash logs... that occurred in the last 3 days. I hope it helps... because I´m really having a hard time to work, and Affinity Suite are my main tools. 3e5682ea-4cbc-4d75-a00a-054011e163c0.dmp 6df2c884-c60b-4ae0-84a2-bf734044e7c9.dmp 7b8d88fa-96b7-4799-815a-803e0e7f3eb4.dmp 2924ea1b-e145-4126-870e-866cfbe37871.dmp 53527e1a-b6aa-498a-975e-afd73955c8f2.dmp ac5781c6-ac9c-4325-b22c-ae2e9688252f.dmp bb957a24-e2aa-4022-9e57-a1f794067832.dmp d8a5cf11-5e5b-4b9e-8851-078b6e87949a.dmp Quote Link to comment Share on other sites More sharing options...
raphaelbonelli Posted March 3, 2023 Author Share Posted March 3, 2023 Sadly, no response from Serif, and I don´t know what to blame, since it´s a new installation of Windows 11. Attaching more 6 crash logs, from the last 3 days. Last one crashed opening the "New File" dialog. Putting all my hopes in the 2.1 version, whenever it is released. 666ff7fc-394d-44f0-a8af-eaf19284c01d.dmp 718d3a3c-889e-4db3-a540-9b1371391c29.dmp 8609e14d-02a1-47c7-a71b-a2d092a264fb.dmp 92977ac0-0abf-4ae0-9adf-21cbe876934a.dmp b6d007af-ac93-47e4-a305-421555c23f7c.dmp d3c81494-d491-4202-bd0a-19c72d09fffe.dmp Quote Link to comment Share on other sites More sharing options...
RichardMH Posted March 3, 2023 Share Posted March 3, 2023 Have you tried a reset? Hold control when you start it up. There are also windows repair options in settings. Could try the beta to see if they have fixed things. It runs parallel to the retail. Quote Link to comment Share on other sites More sharing options...
raphaelbonelli Posted March 3, 2023 Author Share Posted March 3, 2023 1 minute ago, RichardMH said: Have you tried a reset? Hold control when you start it up. There are also windows repair options in settings. Just did format my Windows 11 Instalation, and the crashes are still happening. So I don´t think WIndows Repair will do any good. But I can try a reset on Affinity Photo. Will do that. Quote Link to comment Share on other sites More sharing options...
RichardMH Posted March 3, 2023 Share Posted March 3, 2023 Maybe try the beta. raphaelbonelli 1 Quote Link to comment Share on other sites More sharing options...
raphaelbonelli Posted March 3, 2023 Author Share Posted March 3, 2023 1 minute ago, RichardMH said: Maybe try the beta. Will do that. A file created on Beta, can be reopened on the non-beta version, if needed? Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted March 3, 2023 Share Posted March 3, 2023 2 hours ago, raphaelbonelli said: Will do that. A file created on Beta, can be reopened on the non-beta version, if needed? Not here on Mac going from the beta (2.1.0.1713) to the current retail version (2.0.4). You might be able to open with a new retail version (2.1.x) but your best bet is to assume not. raphaelbonelli 1 Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
RichardMH Posted March 3, 2023 Share Posted March 3, 2023 Same on Windows. Can't open 2.1.0.1714 in 2.0.4.1701. Still be worth a go to help narrow down where the problem is. Can often send a tiff or psd. raphaelbonelli 1 Quote Link to comment Share on other sites More sharing options...
RichardMH Posted March 3, 2023 Share Posted March 3, 2023 When you reinstalled the nvidia drivers did you do a clean install? Geforce Experience has this option. (Think its in custom installation) raphaelbonelli 1 Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted March 6, 2023 Staff Share Posted March 6, 2023 Hi @raphaelbonelli, Sorry for the delay, I had to get the QA team to debug your crash report. Do you have any drawing tablets connected to your PC? The DMP file seems to reference a mouse event, so it would be worth reinstalling any mouse or tablet drivers and seeing if the app stops crashing. Quote Link to comment Share on other sites More sharing options...
raphaelbonelli Posted March 6, 2023 Author Share Posted March 6, 2023 1 hour ago, stokerg said: Hi @raphaelbonelli, Sorry for the delay, I had to get the QA team to debug your crash report. Do you have any drawing tablets connected to your PC? The DMP file seems to reference a mouse event, so it would be worth reinstalling any mouse or tablet drivers and seeing if the app stops crashing. Yes! I do have a Wacom installed. I´ll try to reinstall the tablet drivers! Thanks. stokerg 1 Quote Link to comment Share on other sites More sharing options...
raphaelbonelli Posted March 7, 2023 Author Share Posted March 7, 2023 Gone full radical and fully removed my Wacom Tablet (and uninstalled the drivers). But Affinity Photo still crashed some hours later, right after opening two normal PNG files and trying to copy paste one of them. Crash log attached. 90cd8795-c58d-45f0-a467-18068bffed7b.dmp Quote Link to comment Share on other sites More sharing options...
raphaelbonelli Posted March 9, 2023 Author Share Posted March 9, 2023 New try... Set Processor to Warp, Hardware Acceleration OFF. No Wacom tablet installed. I really don´t know what to do anymore. Right now, it´s becoming impossible to work with Affinity Photo. Still crashing. ad3840ca-8104-419c-abcd-491f4f6aaccb.dmp Quote Link to comment Share on other sites More sharing options...
RichardMH Posted March 10, 2023 Share Posted March 10, 2023 You might need to try this approach https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca raphaelbonelli 1 Quote Link to comment Share on other sites More sharing options...
raphaelbonelli Posted March 10, 2023 Author Share Posted March 10, 2023 8 hours ago, RichardMH said: You might need to try this approach https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca Thanks. Got two messagens, "The operation completed successfully" to the first command, and then something like "Verification 100% complete - The Windows Resources Protection didn't find any integrity violations" (my Windows 11 is in portugueses, so I´m trying to translate the message. Will try to work today and see if I got any new crashes. Thanks a lot Richard. Quote Link to comment Share on other sites More sharing options...
raphaelbonelli Posted March 10, 2023 Author Share Posted March 10, 2023 14 hours ago, RichardMH said: You might need to try this approach https://support.microsoft.com/en-us/windows/using-system-file-checker-in-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca Sadly... still crashing after all that. Crashed right after opening an image and starting to create a selection with Selection Brush. 4390220f-0e0e-4578-8ac3-a886bc168708.dmp Quote Link to comment Share on other sites More sharing options...
raphaelbonelli Posted March 10, 2023 Author Share Posted March 10, 2023 Beta Crashed in few minutes, while trying to export an image to PNG. 5701f7ea-0ac9-4b8a-9de7-38ba573b66ec.dmp Quote Link to comment Share on other sites More sharing options...
raphaelbonelli Posted March 15, 2023 Author Share Posted March 15, 2023 Reinstalled all my Affinity 2.0 apps. Changed my keyboard and mouse to wired ones and entirely removed my Wacom tablet. Reinstalled nVidia drivers. ...still crashing. This time, while drawing a Circle. 525348c0-c918-4dbc-85ce-61722bf2cfb4.dmp Quote Link to comment Share on other sites More sharing options...
raphaelbonelli Posted March 15, 2023 Author Share Posted March 15, 2023 After reinstalling all the Affinity 2 apps, I got two days without crashing and today my Affinity start crashing again (three times today). What changed today... I´ve checked the history for Windows Updates and today a new update for .NET Framework was release ((KB5022497)). Is there any chance that .NET Framework updates are crashing Affinity Photo again, like happened with font menu in Affinity 1? Quote Link to comment Share on other sites More sharing options...
jonheal Posted March 16, 2023 Share Posted March 16, 2023 Lots of crashes in Windows 10 and 11 here, too, although I have been working on big files, so probably hammering it pretty good. It's interesting that crashes don't write anything to the Windows Application Event Log. 1fb37bf3-20c7-4f21-9b16-ab89f4123edf.dmp Quote Link to comment Share on other sites More sharing options...
RichardMH Posted March 16, 2023 Share Posted March 16, 2023 FWIW I had 3 crashes yesterday. First lot with the beta. There was a Windows 11 update KB5023706 yesterday. 5eb041f4-8226-414f-bfa0-c98cedf1cb3a.dmp 224e5581-f3d6-4d11-9edd-05ca2866a028.dmp ceb3b816-c75e-4f52-a5e4-7b6920619886.dmp raphaelbonelli 1 Quote Link to comment Share on other sites More sharing options...
raphaelbonelli Posted March 16, 2023 Author Share Posted March 16, 2023 I´ve uninstalled all updates done yesterday, but to no avail. I´m back in the 3 to 4 crashes per day mode again. 806c0f21-e16a-4214-89ce-0c81fcba23c9.dmp 346273df-1afd-4eea-ab8c-a4a379e9a35e.dmp baf5a6eb-55ba-447c-b893-c4c60bca5dad.dmp Quote Link to comment Share on other sites More sharing options...
alexleonard Posted March 21, 2023 Share Posted March 21, 2023 I'm having similar very very regular crashes. I have to basically hit save every time I change anything because it could crash at any moment. I had so few crashes with Affinity Photo V1.x that I'm really not used to dealing with this. Attached are some crash reports. Seems to most happen when I drag and drop an image into Affinity Photo. 3e93ff74-0b03-41ac-ab00-0539e3df4747.dmp 5527d46c-6529-46bb-bd26-70d631e0392b.dmp a3876046-bf26-41e4-b560-7d0b308b9b5f.dmp raphaelbonelli 1 Quote Link to comment Share on other sites More sharing options...
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