Raphael Bonelli

Hi P3Ci... do you use the Freehand Selection tool in the Poligonal mode? At the moment, that tool can make Affinity Photo crash and close without any notice or warning (even some seconds or minutes after using the tool).

Hi @iprogram Do you use Freehand Selection Polygonal mode in your workflow? Sometime ago I´ve detected that for some user, using Freenhand Selection tool in the Polygonal mode can make Affinity Photo closes by itself sometime after you use the tool.

@NathanC e @Lee D could you please check that? I believe we found some kind of replicable bug in the Polygonal mode of the Freehand Seletion Tool... and I believe it's a bug that exist since version 2.0.

Thanks for the testing. I´ve did the same on my laptop and also crashed... maybe there is something more I´m not seeing. I´m not using files synced anymore. One of the first things I did to start testing was moving everything to my local drive and fully unninstalling Google Drive.

Even if I open a file with content in it, select a layer and use the Poligonal Free Hand Selection Tool, it crashes when I close the file. Attached a video. 2024-10-16 17-06-50.mkv

@Lee D After some testing, maybe i´ve found a way to replicate the bug with some consistency. I´ve recorded a video of me doing the crash. 1 - Open Affinity Photo 2 - Create a Document (i´m doing a 1920 x 1080 pixels, sRGB, 72 dpi) 3 - Select the Freehand Selection Tool 4 - Select POLYGONAL in the Type Menu 5 - Create a polygonal selection doing some clicks. (Don´t matter if you CTRL+D after the selection or not) 6 - Close the Document clicking in the X in the tab. (Don´t matter if you save or not). 7 - Some seconds after the document is closed and it will crash, closing Affinity Photo. I´ve also attached the Crash logs of some of those tests. EDIT: I´ve also could replicate the crash on my laptop. Same steps, same crash/close. 2024-10-16 12-18-29.mkv Crashlogs.zip

Still having inconsistent crashes. This time, while I was working on a image, moving some text. Again, no error, no nothing, Affinity Photo just disappears. I really hope we can pinpoint the problem, so we can use Affinity as the main tool here in our office. No other app crashes so often on my PC, so I really believe there is something strange happening. 9fd0552e-ef77-48f4-8e7d-fd4de1c4aae4.dmp

Thanks Lee D! To test if anything else was the problem, I´ve just unninstalled a lot of apps from my PC yesterday: - Google Drive - PowerToys - Google Chrome - ObjectDock Start11 - ObjectDock Fences Also, I´ve deactivated DisplayCal Calibration Loader. Even unninstalling all those apps, I´ve had three crashes yesterday and right now another one (white copy/pasting an imagem between files), losing almost an hour of work. I´ve attached the crash report from that last crash, and the events log from windows. Hope that help! Thanks a lot. 12aec494-8ac3-4fe2-b64a-79cda9fe7472.dmp Logs from Event Viewer.zip

Another day, another crash report. I really don´t know more what to do anymore. 11eac53a-bf2f-4027-a183-373acae2475c.dmp

I used to work with files being constantly synced through OneDrive or Google Drive. Since I suspected this could be the issue, we changed the workflow at the agency, and everyone now works with files locally on their computers. Still, the problems persist.

After more than a year of being forced to go back to using Adobe applications due to crash issues with Affinity Photo, we have decided here at the agency to return to Affinity software. Unfortunately, it seems that we are still facing very similar problems. On the two machines we use, the program occasionally shuts down by itself when closing or saving files. There is no error message or any warning; the program simply closes (sometimes taking other open files with it) and needs to be reopened. I´ve attached the last three Crash Dumps (all today). 1. Windows 11 with all the updates installed. 2. All Affinity Software are updates to the latest version (2.5.5) 3. It´s hard to reproduce it at will... the same file can be saved normally one time, and crashes the program on other. I couldn´t find a pattern. But happens once or twice per day (three times today, and isn´t even 1pm yet). 4. Hardware Acceleration is OFF. (The problem also happens with Hardware Accel ON). 5. "Unusual hardware". Wacom Intuos Tablet, Logitech Brio 4k Camera, HyperX Quadcast Microphone. 6. All files are locally based... nothing in cloud or something like that. 7. Sofwares running with Affinity: Google Chrome, Object Dock Fences, Whatsapp Web, Powertoys, Red Dragon Mouse, Fontbase, DisplayCal Callibration App. c93c384e-2ffb-499e-b84e-7521d96c7bdc.dmp 62a66cba-7f51-4086-aaed-1406baf9441f.dmp 7df710ae-0b1d-4a2a-99cf-d43505522425.dmp

Because of those crashes, I´ve abandoned Affinity for Adobe again. But now we are trying to get back to Affinity here in our bureau, but after a week working again with Affinity software, Photo is still crashing sometimes when I close open files. Not a warning, no dialog, no error... just closes the software sometimes when I close a file. More than a year and still doing that. (nVidia Drivers and Windows and Affinity... everything is fully updated).

Hi Gigatronix. Do you know the name/code of that Windows Update? I´m still having a LOT of crashing with Affinity Photo 2.0, with no solution on the horizon.

I´ve uninstalled all updates done yesterday, but to no avail. I´m back in the 3 to 4 crashes per day mode again. 806c0f21-e16a-4214-89ce-0c81fcba23c9.dmp 346273df-1afd-4eea-ab8c-a4a379e9a35e.dmp baf5a6eb-55ba-447c-b893-c4c60bca5dad.dmp

After reinstalling all the Affinity 2 apps, I got two days without crashing and today my Affinity start crashing again (three times today). What changed today... I´ve checked the history for Windows Updates and today a new update for .NET Framework was release ((KB5022497)). Is there any chance that .NET Framework updates are crashing Affinity Photo again, like happened with font menu in Affinity 1?

Reinstalled all my Affinity 2.0 apps. Changed my keyboard and mouse to wired ones and entirely removed my Wacom tablet. Reinstalled nVidia drivers. ...still crashing. This time, while drawing a Circle. 525348c0-c918-4dbc-85ce-61722bf2cfb4.dmp

Beta Crashed in few minutes, while trying to export an image to PNG. 5701f7ea-0ac9-4b8a-9de7-38ba573b66ec.dmp

Sadly... still crashing after all that. Crashed right after opening an image and starting to create a selection with Selection Brush. 4390220f-0e0e-4578-8ac3-a886bc168708.dmp

Thanks. Got two messagens, "The operation completed successfully" to the first command, and then something like "Verification 100% complete - The Windows Resources Protection didn't find any integrity violations" (my Windows 11 is in portugueses, so I´m trying to translate the message. Will try to work today and see if I got any new crashes. Thanks a lot Richard.

New try... Set Processor to Warp, Hardware Acceleration OFF. No Wacom tablet installed. I really don´t know what to do anymore. Right now, it´s becoming impossible to work with Affinity Photo. Still crashing. ad3840ca-8104-419c-abcd-491f4f6aaccb.dmp

Gone full radical and fully removed my Wacom Tablet (and uninstalled the drivers). But Affinity Photo still crashed some hours later, right after opening two normal PNG files and trying to copy paste one of them. Crash log attached. 90cd8795-c58d-45f0-a467-18068bffed7b.dmp

Yes! I do have a Wacom installed. I´ll try to reinstall the tablet drivers! Thanks.

Will do that. A file created on Beta, can be reopened on the non-beta version, if needed?

Just did format my Windows 11 Instalation, and the crashes are still happening. So I don´t think WIndows Repair will do any good. But I can try a reset on Affinity Photo. Will do that.

Sadly, no response from Serif, and I don´t know what to blame, since it´s a new installation of Windows 11. Attaching more 6 crash logs, from the last 3 days. Last one crashed opening the "New File" dialog. Putting all my hopes in the 2.1 version, whenever it is released. 666ff7fc-394d-44f0-a8af-eaf19284c01d.dmp 718d3a3c-889e-4db3-a540-9b1371391c29.dmp 8609e14d-02a1-47c7-a71b-a2d092a264fb.dmp 92977ac0-0abf-4ae0-9adf-21cbe876934a.dmp b6d007af-ac93-47e4-a305-421555c23f7c.dmp d3c81494-d491-4202-bd0a-19c72d09fffe.dmp