White Background Not Covering Whole Page When Opening a New Document

[pauldraws]

The title pretty much sums it up.  I open a new document and the background looks as if it is set in one small portion of the document.  When I move the pages up and down it's as if the pages are transparent until they move over the space on the screen where the white is.  See the video attached.

When I switched to full-screen mode, all the pages became white with no glitch.

Specs:

Mac OS Ventura 3.1

Publisher v 2.0.4

[MikeTO]

This is odd. Do you have Metal enabled in Preferences/Settings? What happens if you resize the window? Are you on a single or dual monitor setup?

Cheers

[loukash]

I've seen similar reports here just recently.

[pauldraws]

1 hour ago, MikeTO said:

This is odd. Do you have Metal enabled in Preferences/Settings? What happens if you resize the window? Are you on a single or dual monitor setup?

Cheers

Looks like Metal is enabled.  I am on a dual monitor set up using a WACOM Cintiq as my second monitor.

I've attached a few videos and a screenshot with more strangeness.  When I open Publisher it opens on my second monitor (Cintiq), and the new document screen opens on my computer monitor.  When this happens and I create a new document, the glitches show up.  However, if I drag the new document screen to my second screen and then create a new document, the glitch doesn't show up as bad.  But when I resize the window, you can see in the video that the white background moves off the grid.

[MikeTO]

Thanks. I'm going to guess that turning off one monitor would solve it, but since you don't want to do that, try disabling Metal. It's a 2-step process. Disable Metal, close the dialog and restart. If that alone doesn't solve it then go back to the dialog and change Display from Metal to OpenGL, close the dialog and restart.

But it shouldn't do this and it's a bug.

Cheers

[pauldraws]

4 minutes ago, MikeTO said:

Thanks. I'm going to guess that turning off one monitor would solve it, but since you don't want to do that, try disabling Metal. It's a 2-step process. Disable Metal, close the dialog and restart. If that alone doesn't solve it then go back to the dialog and change Display from Metal to OpenGL, close the dialog and restart.

But it shouldn't do this and it's a bug.

Cheers

Thanks!  That worked.

[MikeTO]

I believe another customer has just reported this bug, too.

 

[Dan C]

Hi @pauldraws,

Thanks for your report! I'm glad to hear that disabling Metal Hardware Acceleration has resolved this for you - however I'd like to log this bug with our development team to be resolved without the need to disable this option.

I have tested this internally by connecting an external 4K monitor to my M1 Macbook Air, though I'm unable to replicate this issue currently.

Such that I can log this with our development team, can you please open Apple > System Preferences > Display and provide screenshots showing your display settings for both the built-in display, and your external connected monitor?

Many thanks in advance 

[laurent32]

If it helps, I have 2 external monitors connected to my MacBook Pro and i never had that problem…

My "main screen" is one of my external monitor :

[pauldraws]

2 hours ago, Dan C said:

Hi @pauldraws,

Thanks for your report! I'm glad to hear that disabling Metal Hardware Acceleration has resolved this for you - however I'd like to log this bug with our development team to be resolved without the need to disable this option.

I have tested this internally by connecting an external 4K monitor to my M1 Macbook Air, though I'm unable to replicate this issue currently.

Such that I can log this with our development team, can you please open Apple > System Preferences > Display and provide screenshots showing your display settings for both the built-in display, and your external connected monitor?

Many thanks in advance 

Sure thing!

 

Here are the screenshots.  One is an ASUS ProARt display, and the other is a WACOM Cintiq Pro 24" drawing tablet.

[Dan C]

Many thanks for providing that for me!

I've been unable to replicate this here using a few external displays, both with the built-in display active, and inactive - but I believe it may be related to the Colour Profile in use for the monitor(s).

If you set the Colour Profile for both monitors to the sRGB IEC1966 2.1 profile, then enable Metal Hardware Acceleration and restart Publisher, does this issue still occur?

I will still be logging this issue as a bug with our developers, as in either case this should not occur with these Colour Profiles & Metal, but I am interested to know if this also resolves the issue for you  

[zakav]

Just my 2 cents...

I have the same problem (Mac Studio max with one 4k display and one non 4k). 

Switching the color profile solved the problem and I don't have to restart publisher. Switching back to my personalized profil is ok too.

So I think you are right. It's cooler profile related.

[Daniel Gibert]

I have this issue from time to time. My setup is a Mac Mini M2, 4k main display and 2nd FHD display, metal active.

It usually happens when opening a second document. The first one opens good, and the second one has the issue. Just closing and reopening from "recent files" solved it.

It does not happens always, so I have been blaming it to low RAM or video memory issues (because of it happening with multiple documents opened)

Also it is curious that the issue don't prevent me from working on the document, it is just the page white background not showing properly.

Since last Publisher update the occurrences of the issue have become practically anecdotal.

 

[Blabco]

I still have the exact same problem. Two Monitor setup. If I stop using Metal it displays correctly. The fact that this is still occurring is troubling.

I’m on an M1 Studio Max 32GB, Sonoma 14.4.1 and it is still an issue? 

No problem until the latest ‘update”. Seems like someone isn’t minding the store. Or maybe emulating  Adobe?

Sad that after more than a year this is still going on...I mean how long has Metal been part of the Mac OS?

[Fingermouse]

I've just had this happen even on the latest Publisher Beta 2.5 — was hoping it would be fixed by now. I'm using an M1 Studio Max 64GB, Sonoma 14.4.1 with a 4K monitor and two 1080 monitors and ended up turning Metal off. It seems to happen completely randomly and is incredibly irritating. Never happens with OpenGL enabled but I should be able to use the full potential of my system with Metal.

I even have some documents that I've just ended up placing a white rectangle behind every page in order to get round it, so it might well be happening more often than I'm aware (as I won't see it happening if there's an actual background element pretending to be a page). Frustrating, to say the least.

[Dan C]

Thanks for letting us know and we're certainly sorry to hear this is still occurring.

I can confirm we've recently discovered a potential cause of this issue when using M based mac devices with Metal enabled and multiple monitors that have different resolution/scaling applied connected to the device.

The issue has therefore been updated with our development team, 'bumped' from your posts in this thread, and we're working to resolve this for a future update - however we're unable to provide any exact eta for this at this time.

I hope this clears things up!

[Fingermouse]

Great to hear that you've confirmed the issue and a fix is at least on the 'to do' list.

I recently turned Metal back on (for performance) and just ran into the problem again this morning (using the latest v2.5 2471 beta and the Mac updated to the latest Sonoma 14.5 yesterday) so thought I'd check on progress. Yes, my Mac is M1-based and I have three monitors — the two 1080p monitors are using default scaling whilst my central 4K monitor has a custom scale (otherwise it's a completely jarring experience moving from one monitor to another). I've also had stuttering video issues with this monitor setup but fixed it by ensuring that all three monitors have the same refresh rate, so it's always a balancing act between performance and practicality.

I assume that all my problems would go away if I just dropped 'down' to using two identical 4K monitors but I've used three monitors for so many years now it'd be hard to change!