My add-ons not appearing in the app account window

[wVanDyck]

Season greetings!

I was thrilled to purchase the Universal license from Affinity. After installing all three apps, I was asked sign in to my account - as expected - when launching Designer v2 for the time.

The universal license and previously purchased add-ons appear in my Affinity webite account.

The Account button in the apps is green and the page indicates that the app(s) are licensed to me.

The issue: Nothing appears in the app My add-ons section on the right side of the window. When I go sign into my Affinity account and attempt to manually download content, the Sync your content directly to your apps appears.  In the app, Always install available content is checked on, and no file size is set.

(The attachment shows the free Felix Hernandez brushes that I installed from my Affinity website account.)

Have I missed a step?

It's not big issue to manually download the content, but I would to take advantage of the automated option.

System specs: 2017 MBP, 16GB RAM, 1TB SSD, macOS 13.1

Thanks.

[jmwellborn]

@wVanDyck  Have you solved this?  I notice that you have posted in other sections of the Forums.

[wVanDyck]

Hello,

This issue has not been resolved even with the recent v2.0.4 update.

I'm not sure what to do next. It looks like this forum is the designated place to resolve issues. 

[walt.farrell]

On 12/19/2022 at 10:28 AM, wVanDyck said:

(The attachment shows the free Felix Hernandez brushes that I installed from my Affinity website account.)

So it's not all of your add-ons that aren't appearing.

Which other add-ons have you purchased (or gotten for free) from the Affinity Store? What shows up in your account at https://affinity.store/account/downloads?

[wVanDyck]

Correction: All but one purchased and free add ons acquired from the Affinity Store are not appearing in the app My add on window.

All of the items below are present in my Affinity Store account. None of them are appearing in the Photo/Designer/Publisher Account tab-My add ons.

JR Macros: Channels

Fine Liner Affinity Brushes by the Artifex Forge

RetroSupply Co. Font Collection

Grave Etcher Brush Pack

DAUB Watercolours & Washes

Xenon Brush Pack Bundle

Blast Powder Brushes by Ian Barnard

180 Smoke and Cloud Brushes

Iconic Graphic and Logo Templates by The Vector Lab

Inksy Street Art  Brush Pack by Neil Ladkin

Frankentoon - Texturizer Pro Brush Pack

Tom Chalky - Handcrafted Fonts & Textures

Grade UI Kit

Uplift  - Epic Skies Overlays

Dirk Wustenhagen. - Fine Art Texture Collection

Free Macro Pack

[walt.farrell]

Have you tried clicking on the options (burger) menu and choosing the resynch option? 

Or signing out and back in?

[wVanDyck]

Thank you.

Yes I did. Several times, and again after updating to v2.0.4.

I contacted Affinity. Let's see what they have to say.
 

[walt.farrell]

My only other suggestion would be to:

• close all the Affinity v2 applications
• press and hold Ctrl and start one of them
• release Ctrl when you get the Clear User Data dialog
• deselect the first 3 items in the list
• select the item near the bottom that says something like Reset Account Data (inc Synced Content)

[wVanDyck]

I'm on a Mac as previously indicated in the original post.

The control key does not function as you describe.

[R C-R]

59 minutes ago, wVanDyck said:

The control key does not function as you describe.

It does, but you have to hold down the CTRL key when starting the app by double-clicking on its icon in the Applications folder, or if you are starting it from its icon on the Dock by first clicking & holding on that icon to pop up the Dock contextual menu & after it pops up, holding down the CTRL key & then starting it from that menu by selecting the Open option.

Don't release the CTRL key until the reset window opens.

It is one of the few things that uses the CTRL key for the same function in both the Mac & Windows versions of all the Affinity apps.

[wVanDyck]

On 2/1/2023 at 11:18 PM, R C-R said:

It does, but you have to hold down the CTRL key when starting the app by double-clicking on its icon in the Applications folder, or if you are starting it from its icon on the Dock by first clicking & holding on that icon to pop up the Dock contextual menu & after it pops up, holding down the CTRL key & then starting it from that menu by selecting the Open option.

Don't release the CTRL key until the reset window opens.

It is one of the few things that uses the CTRL key for the same function in both the Mac & Windows versions of all the Affinity apps.

Thank you for explaining that. 

[wVanDyck]

On 1/11/2023 at 2:56 PM, jmwellborn said:

@wVanDyck  Have you solved this?  I notice that you have posted in other sections of the Forums.

The situation has now been resolved by Affinity Support! 

Initially they instructed me to Clear User Data screen by holding down the CTRL key then click on the Photo or Designer icon and then click open, in the Clear User Data screen select the Reset Account Data option and then click clear. This will clear the store content and when you log back into your Affinity account it will then resync your store content within the apps.

This action did not resolve my situation. 

Next, Affinity support asked their servers to do a force resync of my store content. I was instructed to then log out of my Account in the app and then relog in. That action resolved the issue and now all of my content appears in all three apps which is fantastic!!!