kamelus Posted December 5, 2022 Share Posted December 5, 2022 Hello Since the installation of Affinity Photo I have display problems when I open a photo I have white squares or grey which appear on the opened photo and when I export in jpeg format these squares are present on the exported photo. My Configuration is : Processor : I9 12900 Graphic Card : Nvidia RTX 3070 TI Ram : 32 Gb Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 5, 2022 Share Posted December 5, 2022 I would suggest checking the Preferences in Photo 2, and in Performance see if you have Hardware Acceleration (OpenCL) enabled. If it is, disable it, restart Photo, and see if that resolves the problem. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
kamelus Posted December 5, 2022 Author Share Posted December 5, 2022 3 hours ago, walt.farrell said: I would suggest checking the Preferences in Photo 2, and in Performance see if you have Hardware Acceleration (OpenCL) enabled. If it is, disable it, restart Photo, and see if that resolves the problem. Hi Walt thanks before for your reply, the Hardware Acceleration is inabled as you can see in the screen capture below Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 5, 2022 Share Posted December 5, 2022 37 minutes ago, kamelus said: thanks before for your reply, the Hardware Acceleration is inabled as you can see in the screen capture below You're welcome. Did disabling it fix the problem? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
kamelus Posted December 6, 2022 Author Share Posted December 6, 2022 12 hours ago, walt.farrell said: You're welcome. Did disabling it fix the problem? Yes i did Am very disappointed because i have bought a new laptop hoping that Affinity treatement will be faster and am discovering that it's not the case sometimes when i disable a layer it takes time to refresh the display, don't know why Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 6, 2022 Share Posted December 6, 2022 2 hours ago, kamelus said: Am very disappointed because i have bought a new laptop hoping that Affinity treatement will be faster Well, if disabling Hardware Acceleration resolved the problem, that could indicate that your GPU drivers need an update. So that's where I would start. (On the other hand, it is possible that the Affinity apps have an error in how they're using OpenCL. But we've seen many cases where it is the GPU drivers at fault.) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
kamelus Posted December 6, 2022 Author Share Posted December 6, 2022 5 hours ago, walt.farrell said: Well, if disabling Hardware Acceleration resolved the problem, that could indicate that your GPU drivers need an update. So that's where I would start. (On the other hand, it is possible that the Affinity apps have an error in how they're using OpenCL. But we've seen many cases where it is the GPU drivers at fault.) Hi Walt Disabling or enabling Hardware don't resolve the problem i have similar issues in both of cases But my feedback after many days using the Affinity photo V2 is that this version is too slow and sometimes Affinity Freeze , when i try to export the preview take too muche time in the form Well at this moment am little bit confused Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted December 6, 2022 Share Posted December 6, 2022 21 minutes ago, kamelus said: Disabling or enabling Hardware don't resolve the problem i have similar issues in both of cases Sorry. I asked earlier if disabling it solved the problem, and you said it did. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
kamelus Posted December 6, 2022 Author Share Posted December 6, 2022 50 minutes ago, walt.farrell said: Sorry. I asked earlier if disabling it solved the problem, and you said it did. My apologies Walt it's a misunderstanding from my side but what i can tell is that the V2 has a strange beahavior and is too slow !!! walt.farrell 1 Quote Link to comment Share on other sites More sharing options...
kamelus Posted December 9, 2022 Author Share Posted December 9, 2022 Hi In addition to this problem today i was working on a photo i took a blank square appears in my picture and also in the Export preview I tried many things , closing opening , many times impossible to delete this square , my orginial afphoto file has been damaged fortunately i had a backup it's not happen automatically , it's not comfortable to work with tool not working well If the serif team don't find a solution to resolve the many bugs described in this forum i think that i will have to change the software Quote Link to comment Share on other sites More sharing options...
Pyanepsion Posted December 10, 2022 Share Posted December 10, 2022 Hello, @kamelus, is it possible to see an Affinity file with images recreating this phenomenon?The idea is to see if this malfunction is always reproducible or if it is due to a hardware or software configuration. Quote 6 cœurs, 12 processus - Windows 11 pro - 4K - DirectX 12 - Suite universelle Affinity (Affinity Publisher, Affinity Designer, Affinity Photo). ███ Mais je vous le demande, peut-on imaginer une police sans sérifs ? Link to comment Share on other sites More sharing options...
firstdefence Posted December 10, 2022 Share Posted December 10, 2022 24 minutes ago, Pyanepsion said: Hello, @kamelus, is it possible to see an Affinity file with the images recreating this phenomenon?The idea is to see if this malfunction is always reproducible or if it is due to a hardware or software configuration. Agreed if the corruption doesn't happen on a different machine that would point to hardware issues, not Affinity Issues. Nice picture barring the sky scars (jet trails) Quote iMac 27" 2019 Somona 14.3.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9 (Please refrain from licking the screen while using this forum) Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions Link to comment Share on other sites More sharing options...
carl123 Posted December 10, 2022 Share Posted December 10, 2022 On 12/6/2022 at 8:06 PM, kamelus said: My apologies Walt it's a misunderstanding from my side but what i can tell is that the V2 has a strange beahavior and is too slow !!! V2.0.3 has been released as beta. You may want to try that to see if it fixes the problem and is faster (They fixed a problem with Raw files opening slower than V1) Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
kamelus Posted December 10, 2022 Author Share Posted December 10, 2022 6 hours ago, Pyanepsion said: Hello, @kamelus, is it possible to see an Affinity file with images recreating this phenomenon?The idea is to see if this malfunction is always reproducible or if it is due to a hardware or software configuration. Hi @Pyanepsion the problem is that this issue don't happened all the time for example the file i worked on yesterday and posted on my previous message , i had this problem the first time , after i recover a backup of this file and the issue don't happened after . it's a random phnomen Quote Link to comment Share on other sites More sharing options...
kamelus Posted December 10, 2022 Author Share Posted December 10, 2022 5 hours ago, carl123 said: V2.0.3 has been released as beta. You may want to try that to see if it fixes the problem and is faster (They fixed a problem with Raw files opening slower than V1) Hi Carl am not sure to want trying a beta when i see what happened on a released version but thanks for the information. at this time no one from serif posted an answer to the differents problems on this forum it's very curious for me Quote Link to comment Share on other sites More sharing options...
carl123 Posted December 10, 2022 Share Posted December 10, 2022 8 minutes ago, kamelus said: Hi Carl am not sure to want trying a beta when i see what happened on a released version but thanks for the information. at this time no one from serif posted an answer to the differents problems on this forum it's very curious for me V2.0.3 is a bug fix beta - no new features Serif states... "We recommend that you use this beta in preference to the release version if you are affected by any of the issues listed below". When they release betas which have new features then they usually warn you against using that specific beta for your daily production work (just test it) Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
kamelus Posted December 10, 2022 Author Share Posted December 10, 2022 11 minutes ago, carl123 said: V2.0.3 is a bug fix beta - no new features Serif states... "We recommend that you use this beta in preference to the release version if you are affected by any of the issues listed below". When they release betas which have new features then they usually warn you against using that specific beta for your daily production work (just test it) Thanks Carl where is the link for this Beta may be i can try Quote Link to comment Share on other sites More sharing options...
carl123 Posted December 10, 2022 Share Posted December 10, 2022 6 minutes ago, kamelus said: Thanks Carl where is the link for this Beta may be i can try It installs separately to you current V2 retail version, so you will have a new icon for it identifying it as a beta Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.