Ian Dalgleish Posted November 30, 2022 Share Posted November 30, 2022 I purchased Affinity Photo 2 from the App Store on 11 November and am still unable to activate the app. The ‘My Account…’ menu in Affinity Photo 2 is greyed out so I can’t see whether the app is activated or not. I am also able to use Affinity Photo 2 but will it continue to work after the 30 day trial period?! My Affinity ID and Password are working perfectly for the original Affinity Photo. I am therefore able to access my account where I read that 'You currently have no Affinity V2 licences' !! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 30, 2022 Share Posted November 30, 2022 Welcome to the Serif Affinity forums, @Ian Dalgleish. I think this FAQ post will have some helpful information for you: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Ian Dalgleish Posted November 30, 2022 Author Share Posted November 30, 2022 Already followed this advice and got nowhere. The problem is that ‘My Account…’ menu in Affinity Photo 2 is greyed out. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 30, 2022 Share Posted November 30, 2022 3 minutes ago, Ian Dalgleish said: Already followed this advice and got nowhere. Including all the steps like rebooting the system, clicking Deactivate this device, clicking Buy again, etc? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Ian Dalgleish Posted November 30, 2022 Author Share Posted November 30, 2022 Don't see an option for 'Deactivate this device' or 'Buy again' in AffPhoto 2. How do I do that? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 30, 2022 Share Posted November 30, 2022 Just now, Ian Dalgleish said: Don't see an option for 'Deactivate this device' or 'Buy again' in AffPhoto 2. How do I do that? How have you tried to access the Account dialog? There are three ways: From the menu From the Tool Bar (right side) From the File > New dialog (top entry in the left icon stack). Do any of them work? You need Account to do the Deactivate step. If none of them work, when you start the app you should be offered the options about Continuing the Trial, Restoring Purchases, or Buying. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Ian Dalgleish Posted November 30, 2022 Author Share Posted November 30, 2022 Succeeded to register AffPhoto2 using option 2 above. I now have a license for AppPhoto2 thanks to you. The top-left menu 'My Account' is still greyed out however. Any idea why that is? Thank you very much for your help. Dan C 1 Quote Link to comment Share on other sites More sharing options...
Ian Dalgleish Posted November 30, 2022 Author Share Posted November 30, 2022 Forgot to add this screenshot Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted November 30, 2022 Share Posted November 30, 2022 What does the top left corner of the main Photo 2 window show? This is green because I have linked/registered/whatever my application. Regardless of the colour on your Mac click on it and see what happens. Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Ian Dalgleish Posted November 30, 2022 Author Share Posted November 30, 2022 Thanks to walt I now have a licence for AffPhoto2 but the 'My account' option is still greyed out - see attached image. Quote Link to comment Share on other sites More sharing options...
R C-R Posted November 30, 2022 Share Posted November 30, 2022 2 hours ago, Ian Dalgleish said: Thanks to walt I now have a licence for AffPhoto2 but the 'My account' option is still greyed out - see attached image. It is for me as well if I do not have an open document; but if I open a file in AP 2 it is no longer greyed out. Is it the same for you? EDIT: I get the same behavior in AD 2 & APub 2 -- no open document, My Account ... is greyed out. Probably a minor bug? Old Bruce 1 Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Ian Dalgleish Posted November 30, 2022 Author Share Posted November 30, 2022 I did not notice that. If you open a file in AP2 'My Account' is no longer greyed out! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted November 30, 2022 Share Posted November 30, 2022 18 minutes ago, Ian Dalgleish said: I did not notice that. If you open a file in AP2 'My Account' is no longer greyed out! The other two methods we've mentioned should always be available. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Dan C Posted December 1, 2022 Share Posted December 1, 2022 14 hours ago, R C-R said: EDIT: I get the same behavior in AD 2 & APub 2 -- no open document, My Account ... is greyed out. Probably a minor bug? I can confirm this is a known bug and should be fixed in the next update R C-R 1 Quote Link to comment Share on other sites More sharing options...
Ian Dalgleish Posted December 1, 2022 Author Share Posted December 1, 2022 👍 Quote Link to comment Share on other sites More sharing options...
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