urbanphotographer Posted November 27, 2022 Share Posted November 27, 2022 When a photo is linked, file is saved, file is closed, the file is opened again the previously linked photo will disappear when scrolling. See attached pdf with screen captures. Affinity Publisher 2 Version 2._Error.pdf Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted November 28, 2022 Staff Share Posted November 28, 2022 Thanks for the report, I've logged this 4dimage 1 Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
urbanphotographer Posted December 2, 2022 Author Share Posted December 2, 2022 This was reported on 27 November 2022, it is now 02 December 2022. Six (6) days have passed. What is the current status? Is there a fix? Is there a software update? What has been accomplished so far? This software remains unusable!! 4dimage 1 Quote Link to comment Share on other sites More sharing options...
Roger Hassler Posted December 4, 2022 Share Posted December 4, 2022 Same here! We are a publishing house with regular magazine publications. I cant work with V2, cant open the V2 files in V1. My solution is take a lot of more time and save the files as jpeg instead of psd files. Dear Support team, pleas give us a hint if serif work on a solution! Quote Link to comment Share on other sites More sharing options...
urbanphotographer Posted December 12, 2022 Author Share Posted December 12, 2022 This was reported on 27 November 2022, it is now 12 December 2022. Sixteen (16) days have passed and no response What is the current status? Is there a fix? Is there a software update? What has been accomplished so far? This software remains unusable!! Quote Link to comment Share on other sites More sharing options...
Roger Hassler Posted December 12, 2022 Share Posted December 12, 2022 Hi! Check out the beta version from today. I tested for some minutes. I updates Windows and the graphic card driver also. Now it seems to work! Please try also and report here. Quote Link to comment Share on other sites More sharing options...
Gihan F Posted December 14, 2022 Share Posted December 14, 2022 I have the same problem, disappearing images in affinity publisher V2, please advise how to solve this issue. Quote Link to comment Share on other sites More sharing options...
Roger Hassler Posted December 14, 2022 Share Posted December 14, 2022 Hi Gihan, the only chance is to export/save as in an other format. For me is a JPEG fine. But than i have to handle with to files - one for editing and one for inserting in the layout. It like back to the 90th.... Roger Hassler Quote Link to comment Share on other sites More sharing options...
urbanphotographer Posted December 18, 2022 Author Share Posted December 18, 2022 This was reported on 27 November 2022, it is now 18 December 2022. 22 days have passed. What is the current status? Is there a fix? Is there a software update? What has been accomplished so far? This software remains unusable!! Quote Link to comment Share on other sites More sharing options...
SrPx Posted December 19, 2022 Share Posted December 19, 2022 I don't have the official 2.0 installed, but with the beta ( 2.03. 1670) I am finding no way to replicate it, sorry. Doing the process described in the pdf, both from a new untitled file, the placing, as also a new file, saving first with a name, then placing. New document always having in settings in the "new" window "prefer linked". All in one page view, not two pages view, as I see it's one page in the PDF. I have tried adding an alpha channel (in case it's translating bad the alpha), with two layers empty, and going farther the page width. They all work. The one doubt remaining... PSDs coming from Photoshop. As I have tried PSDs from (true that just very simple ones, just a image layer, in one case two more transparent layers) : - Afinity Photo 2.03 1670 beta - Clip Studio Paint EX - PhotoLine - Rebel 5 pro - Corel Painter 22 - PaintTool SAI 2 - Krita 5.1.3. (latest) - Paint Storm Studio I have also tried in Publisher v1, the last updated, 1.10.6 1665 , and no problem there either, at all. I see in the PDF that the object is there, we can see the blue borders (probably it will print fine the image with your printer), the image as an object is not vanished, but its pixels are not displaying, so, maybe a graphic glitch, makes me think of driver stuff or graphic stuff related with Windows. Probably you have a pristine system, but please, double check that your graphics card driver is well installed on Windows. Do you set "maximize compatibility" when you save the psd in Photoshop (I know, if it comes from a third party, you don't know that). Do you set LZW compression when saving them (not sure if this is still being done in Photoshop, or that was only with TIFFs...) Question: Anyone yet having the problem, could make here a post just attaching one or two offending files (PSDs), that always produce this issue no matter what? As it well might be it's some feature of Photoshop that is causing the issue. It's a native format, and some features don't translate well, actually to any software. If we have this, maybe could test myself the file in my 2 Publisher versions, as it seems nothing fails here, and also, would have a look at the file headers (if possible), in the hope to get some clue of what feature is giving the problem. And also, opening them on my apps, as I can see there -too- which elements are these files carrying (if x or y feature are compatible). Surely, the ones posting here (among the thousands of Affinity users) have in common that are using similar files, that produce the issue. Also would be good to know the characteristics of the new files created in Publisher (cmyk or RGB, 16bits mode or 8bits if rgb, DPI, etc) , and well, all the info about them that you can give, makes it easier to replicate. Providing the file is surely faster, easier and more efficient. Or that's my 2c. Quote AD, AP and APub. V1.10.6 (not using v1.x anymore) and V2.4.x. Windows 10 and Windows 11. Link to comment Share on other sites More sharing options...
SrPx Posted December 19, 2022 Share Posted December 19, 2022 Even more, ideally, please, make a post attaching: - 1 or 2 psds (not too big, try them to be small in MBs size, I don't desire to cause a forum server problem) - One example *.apub file that is having the scroll problem. But please, do it having all in one folder, images and apub, so that we don't deal with paths issues. In that line, I forgot to mention that sometimes is just we move or rename folders, and as images are linked (not embedded), we forget, and it's actually not finding the file indeed, as is not embedded, but linked. I know this is obvious, but I have obvious mistakes often... Quote AD, AP and APub. V1.10.6 (not using v1.x anymore) and V2.4.x. Windows 10 and Windows 11. Link to comment Share on other sites More sharing options...
debraspicher Posted December 19, 2022 Share Posted December 19, 2022 @urbanphotographer Have you tried beta to see if the issue is still there for you? Post above you and another person in beta thread said it is resolved for them. SrPx 1 Quote Link to comment Share on other sites More sharing options...
SrPx Posted December 19, 2022 Share Posted December 19, 2022 Well said (although I am not able to replicate it in v 1.10.6...). Still, uploading one or two PSDs that always produce the problem would be cool to check if there's some psd's/Photoshop feature that causes this, so that the devs could be aware of it (imo). Quote AD, AP and APub. V1.10.6 (not using v1.x anymore) and V2.4.x. Windows 10 and Windows 11. Link to comment Share on other sites More sharing options...
urbanphotographer Posted December 19, 2022 Author Share Posted December 19, 2022 This was reported on 27 November 2022, it is now 18 December 2022. 22 days have passed. What is the current status? Is there a fix? Is there a software update? What has been accomplished so far? This software remains unusable!! Quote Link to comment Share on other sites More sharing options...
urbanphotographer Posted December 19, 2022 Author Share Posted December 19, 2022 Just installed SerifEuropeLtd.AffinityPublisher2Beta-2.0.3.1670.msix, did a test with one linked psb, so far it seems to be working. Will be able to do in-depth testing with multiple linked psb files at the weekend. Quote Link to comment Share on other sites More sharing options...
debraspicher Posted December 19, 2022 Share Posted December 19, 2022 1 hour ago, urbanphotographer said: Just installed SerifEuropeLtd.AffinityPublisher2Beta-2.0.3.1670.msix, did a test with one linked psb, so far it seems to be working. Will be able to do in-depth testing with multiple linked psb files at the weekend. There is a later official version. Some of us aren't getting notifications. You can download it from official site to update (2.0.3.1688). The instructions are in the announcement: Quote Link to comment Share on other sites More sharing options...
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