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Posted

You've posted this in a thread for v2 bugs, but it looks like you're still using v1.

It's a known bug in v1 which is caused by a recent Windows update. If you search the forums there are already several threads with instructions on how to remove the update.

(FWIW: this problem does not seem to affect v2. Also, I would suggest editing your video so that it does not show your email address at the end!)

Acer XC-895 Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 – Windows 11 Home - Affinity Publisher, Photo & Designer, v2
(As I am a Windows user, any answers/comments I contribute may not apply to Mac or iPad.)

Posted
4 hours ago, mustafakar said:

Could you gimme a link so I can learn how to fix this?

Here is the FAQ about this crash:

Can you confirm that you are using V1 and simply posted in the wrong part of the forum? If so, a Moderator can move this topic to the correct forum location.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4

Posted
30 minutes ago, walt.farrell said:

Here is the FAQ about this crash:

Can you confirm that you are using V1 and simply posted in the wrong part of the forum? If so, a Moderator can move this topic to the correct forum location.

Yeah it is v1 I think. I didn't know there is v1 v2. But there I can't see these updates as removal. I've only KB5020622 and KB5019980 on the list.

Posted

Since Microsoft does not currently offer a patch for this bug in the .NET component, but you may leave security holes in your system by deleting the update, I recommend the following solution:

  • Open the directory in which the Affinity programmes are installed. As a rule, C:\Programme\Affinity\(Desinger ...Photo ...Publisher)
  • Search and open the .exe.config file (for example Designer.exe.config) with a text editor.
  • Search for "<add key="IsVirtualizingStackPanel_45Compatible" value="true"/>"
  • Replace the value true with the value false.
  • Save the file (administrative rights are required to overwrite!)

By turning off the compatibility, you may notice a reduced display speed when scrolling, but more likely not.

MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD 
AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4061)

Windows 11 Pro on VMWare Virtual Machine (on Mac)
Affinity Suite V 2.6.1 3 & Beta 2.6 (latest)
Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF

No backup, no pity.

Posted
1 hour ago, Komatös said:

Since Microsoft does not currently offer a patch for this bug in the .NET component, but you may leave security holes in your system by deleting the update, I recommend the following solution:

  • Open the directory in which the Affinity programmes are installed. As a rule, C:\Programme\Affinity\(Desinger ...Photo ...Publisher)
  • Search and open the .exe.config file (for example Designer.exe.config) with a text editor.
  • Search for "<add key="IsVirtualizingStackPanel_45Compatible" value="true"/>"
  • Replace the value true with the value false.
  • Save the file (administrative rights are required to overwrite!)

By turning off the compatibility, you may notice a reduced display speed when scrolling, but more likely not.

 

This works. Thank you

Posted

@mustafakar

You are welcome!

MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD 
AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB  | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4061)

Windows 11 Pro on VMWare Virtual Machine (on Mac)
Affinity Suite V 2.6.1 3 & Beta 2.6 (latest)
Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF

No backup, no pity.

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