Photo v2: Can't zoom in the previews when exporting to Jpeg XL and WebP

[Alex_M]

Hi,

I've just upgraded to V2 of Affinity Photo and I'm stoked to try out all the new features!  I was pleasantly surprised to see an option to export to Jpeg XL and WebP image formats. However, it seems that I can't check out the previews in more detail by zooming in when using these 2 formats. Is this by design or a bug? JPG, TIF, PNG etc. don't seem to have this issue.

[stokerg]

Hi @Alex_M,

This is a known issue and something we already have logged with the Dev team  

[Alex_M]

Good to know. Thank you!

[R C-R]

On my Mac, in all 3 V2 apps I can use all the keyboard zoom-related shortcuts for all the export types, including Jpeg XL and WebP, so does this just affect the Windows versions?

Regardless, it seems odd that 1) the zoom out option is limited to 56% for them all, & 2) that the View > Zoom menu items are greyed out so it is not obvious that the keyboard shortcuts work....

[carca]

I dont know if it is the same issue... I have checked the "zoom with mouse wheel" option in the preferences and it works fine for the main screen. But it does not work in the export screen when I want to check the quality of a photo. Is it a bug?

[R C-R]

6 hours ago, carca said:

I dont know if it is the same issue... I have checked the "zoom with mouse wheel" option in the preferences and it works fine for the main screen. But it does not work in the export screen when I want to check the quality of a photo. Is it a bug?

Try using the keyboard shortcuts for zooming -- they should work even though they are greyed out in the menu.

[carca]

ok, thanks for the hint. Unfortunately it does not work... As with my mouse wheel, it does work on the normal screen, but not on the one within the export screen. Do others have the same problem or am I alone in this hard world???

carca

[R C-R]

1 hour ago, carca said:

Unfortunately it does not work...

Are you a Mac or Windows user? I ask because I am not sure what, for instance, the Windows shortcut for zoom in is, but on Macs it is CMD Plus (+), so maybe on Windows it is CTRL Plus? What happens if you try that?

[carca]

I am using Win10... And all the things I try are working fine  on all images (zooming up or down) but just not inside the export (new) screen where the chosen photo is shown before it will be exported...

[R C-R]

4 minutes ago, carca said:

I am using Win10... And all the things I try are working fine  on all images (zooming up or down) but just not inside the export (new) screen where the chosen photo is shown before it will be exported...

Then I guess this is a Windows only problem because all the zooming-related keyboard shortcuts work in the Export preview window for me in the Mac versions.

BTW, what is the default Windows shortcut for zoom in?

[carca]

errr! I honestly dont know, I dont use the function in windows... Concerning Affinity V1 I had set it somehow (for instance to enlarge or diminish the brushes) but I have problems to set it up in V2. It goes over the preferences/shortcuts. In this respect, I have under pref/Export/tools the zoom function set with Z. But this does not work in any situation!

[R C-R]

1 minute ago, carca said:

errr! I honestly dont know, I dont use the function in windows...

Then I am not sure how you have determined that it does not work. If it is anything like in the Mac versions, if you open the View > Zoom sub-menu, then for each of those sub-menu items that has a shortcut, it should be shown after that item's name.

5 minutes ago, carca said:

In this respect, I have under pref/Export/tools the zoom function set with Z. But this does not work in any situation!

Not sure, but I think you are talking about the keyboard shortcut for the Zoom Tool, which is different from the shortcuts set for the View > Zoom sub-menu items.

In V2, as in V1, the shortcuts for the View > Zoom sub-menu items are set in Preferences > Shortcuts with the second popup set to the View item. It might help if you can post a screenshot of the Preferences > Shortcuts window for the View list.

[carca]

ok, I was in the sub-menu tools... I now tried the menu view and there I have ctrl 0 to set the photo back and then ctrl+1 to zoom, ctrl+2 to further zoom etc... All this functions perfectly in the normal screen, but still not within the export screen.

[R C-R]

1 minute ago, carca said:

but still not within the export screen.

So my guess is either this is a Windows-only bug or possibly that only the defaults (like using the plus & minus for zooming in & out) work in the Export window.

[carca]

still wondering how I could settle this behaviour... In any case thanks for having taken care

carca

[R C-R]

3 hours ago, carca said:

still wondering how I could settle this behaviour...

I think you will have to wait for the developers to sort out, like @stokerg said in an earlier post here.

[Affinity Info Bot]

The issue "Export Preview: Some formats do not zoom with the shortcut" (REF: AFP-5615) has been fixed by the developers in internal build "2.1.0.1781".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.