Cannot run any apps after installing Affinity 2- cannot access device error

Smaxx · November 12, 2022

Shoot. You shouldn't have to run it weekly, but that's one less potential cause I guess.

Another potential idea:

Go to "C:\Windows\Logs\DISM" and delete "DISM.log".

Then go to "C:\Windows\Logs\CBS" and delete "CBS.log".

Then try installing once again. Once you see the error, keep it open and copy/save the two files you just deleted. Look for issues on your own near the end of each or attach them (contents should be save, but might include your username and/or names of installed programs).

James Webb · November 12, 2022

OK, I realized I had done something wrong- did not run Powershell in Admin mode correctly when trying to install the VisualC++ package. I ran the command with Ps in Admin mode and got the following response:

1. I entered: Get-AppPackageLog -ActivityID 2b23f175-f6a4-0005-8685-242ba4f6d801

Response: PS C:\WINDOWS\system32> Add-AppxPackage -Path "https://aka.ms/Microsoft.VCLibs.x64.14.00.Desktop.appx" Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it modifies are currently in use.
error 0x80073D02: Unable to install because the following apps need to be closed
Microsoft.DesktopAppInstaller_1.18.2691.0_x64__8wekyb3d8bbwe.
NOTE: For additional information, look for [ActivityId] 2b23f175-f6a4-0005-8685-242ba4f6d801 in the Event Log or use
the command line Get-AppPackageLog -ActivityID 2b23f175-f6a4-0005-8685-242ba4f6d801
At line:1 char:1
+ Add-AppxPackage -Path "https://aka.ms/Microsoft.VCLibs.x64.14.00.Desk ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (https://aka.ms/...00.Desktop.appx:String) [Add-AppxPackage], Exception
+ FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

3. So I ran: Get-AppPackageLog -ActivityID 2b23f175-f6a4-0005-8685-242ba4f6d801 (per the above response)

4. Response (I think only line 1 matters but here is is all):

PS C:\WINDOWS\system32> Get-AppPackageLog -ActivityID 2b23f175-f6a4-0005-8685-242ba4f6d801

Time ID Message
---- -- -------
11/12/22 15:11:19 603 Started deployment Add operation on a package with main parameter
Microsoft.VCLibs.x64.14.00.Desktop.appx and Options 0 and 0. See
http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app
deployment issues.
11/12/22 15:11:21 157 The app package signature was validated for core content of the app package
published by CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond,
S=Washington, C=US. Payload won't be validated until the files are read.
11/12/22 15:11:21 216 App manifest validation warning: Declared namespace
http://schemas.microsoft.com/developer/appx/2015/build is inapplicable, it will
be ignored during manifest processing.
11/12/22 15:11:21 170 The streaming reader was created successfully for app package
Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 10002 Creating Resiliency File C:\ProgramData\Microsoft\Windows\AppRepository\9cf24c9e
-7d6e-4381-bb96-156e2b81051f_S-1-5-21-4256704669-4133683282-2312955254-1001_13.r
slc for Add Operation on Package
Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 607 Deployment Add operation on package
Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe has been
de-queued and is running for user SID
S-1-5-21-4256704669-4133683282-2312955254-1001.
11/12/22 15:11:21 854 Successfully added the following uri(s) to be processed:
https://aka.ms/Microsoft.VCLibs.x64.14.00.Desktop.appx.
11/12/22 15:11:21 855 Finished resolving action lists. DeploymentRequest action lists:
addPackageList:
Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.WindowsFileRecovery_0.1.20151.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.Microsoft3DViewer_7.2107.7012.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.XboxApp_48.89.25001.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
49306atecsolution.FilesUWP_2.3.12.0_x64__et10x9a9vyk8t.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.DesktopAppInstaller_1.18.2691.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
26720RandomSaladGamesLLC.Dominoes_4.3.55.0_x64__kx24dqmazqk8j.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.BingNews_4.55.42641.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.MicrosoftOfficeHub_18.2210.1203.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.GetHelp_10.2208.2551.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
TopHatchInc.Concepts_2022.10.9.0_x64__phhqn29e7p872.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.ZuneVideo_10.22091.10031.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.WindowsAlarms_11.2209.11.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.XboxGamingOverlay_5.822.10271.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.BingWeather_4.53.43112.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
SerifEuropeLtd.AffinityPublisher2_2.0.0.1640_x64__3cqzy0nppv2rt.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
SerifEuropeLtd.AffinityPhoto2_2.0.0.1640_x64__3cqzy0nppv2rt.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
SerifEuropeLtd.AffinityDesigner2_2.0.0.1640_x64__3cqzy0nppv2rt.
11/12/22 15:11:21 638 Packages were not updated because affected apps are still running. Running
apps: {Microsoft.DesktopAppInstaller_8wekyb3d8bbwe!App}, Directly serviced
packages: {Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe},
Indirectly serviced packages:
{Microsoft.WindowsFileRecovery_0.1.20151.0_x64__8wekyb3d8bbwe
Microsoft.Microsoft3DViewer_7.2107.7012.0_x64__8wekyb3d8bbwe
Microsoft.XboxApp_48.89.25001.0_x64__8wekyb3d8bbwe
49306atecsolution.FilesUWP_2.3.12.0_x64__et10x9a9vyk8t
Microsoft.DesktopAppInstaller_1.18.2691.0_x64__8wekyb3d8bbwe
26720RandomSaladGamesLLC.Dominoes_4.3.55.0_x64__kx24dqmazqk8j
Microsoft.BingNews_4.55.42641.0_x64__8wekyb3d8bbwe
Microsoft.MicrosoftOfficeHub_18.2210.1203.0_x64__8wekyb3d8bbwe
Microsoft.GetHelp_10.2208.2551.0_x64__8wekyb3d8bbwe
TopHatchInc.Concepts_2022.10.9.0_x64__phhqn29e7p872
Microsoft.ZuneVideo_10.22091.10031.0_x64__8wekyb3d8bbwe
Microsoft.WindowsAlarms_11.2209.11.0_x64__8wekyb3d8bbwe
Microsoft.XboxGamingOverlay_5.822.10271.0_x64__8wekyb3d8bbwe
Microsoft.BingWeather_4.53.43112.0_x64__8wekyb3d8bbwe
SerifEuropeLtd.AffinityPublisher2_2.0.0.1640_x64__3cqzy0nppv2rt
SerifEuropeLtd.AffinityPhoto2_2.0.0.1640_x64__3cqzy0nppv2rt
SerifEuropeLtd.AffinityDesigner2_2.0.0.1640_x64__3cqzy0nppv2rt}, Number of
previous attempts: 0, Is user session locked: false
11/12/22 15:11:21 10000 About to service package
Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe. Setting the
package state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package
Microsoft.WindowsFileRecovery_0.1.20151.0_x64__8wekyb3d8bbwe. Setting the
package state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package
Microsoft.Microsoft3DViewer_7.2107.7012.0_x64__8wekyb3d8bbwe. Setting the
package state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package Microsoft.XboxApp_48.89.25001.0_x64__8wekyb3d8bbwe.
Setting the package state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package
49306atecsolution.FilesUWP_2.3.12.0_x64__et10x9a9vyk8t. Setting the package
state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package
26720RandomSaladGamesLLC.Dominoes_4.3.55.0_x64__kx24dqmazqk8j. Setting the
package state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package Microsoft.BingNews_4.55.42641.0_x64__8wekyb3d8bbwe.
Setting the package state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package
Microsoft.MicrosoftOfficeHub_18.2210.1203.0_x64__8wekyb3d8bbwe. Setting the
package state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package Microsoft.GetHelp_10.2208.2551.0_x64__8wekyb3d8bbwe.
Setting the package state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package TopHatchInc.Concepts_2022.10.9.0_x64__phhqn29e7p872.
Setting the package state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package
Microsoft.ZuneVideo_10.22091.10031.0_x64__8wekyb3d8bbwe. Setting the package
state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package
Microsoft.WindowsAlarms_11.2209.11.0_x64__8wekyb3d8bbwe. Setting the package
state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package
Microsoft.XboxGamingOverlay_5.822.10271.0_x64__8wekyb3d8bbwe. Setting the
package state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package Microsoft.BingWeather_4.53.43112.0_x64__8wekyb3d8bbwe.
Setting the package state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package
SerifEuropeLtd.AffinityPublisher2_2.0.0.1640_x64__3cqzy0nppv2rt. Setting the
package state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package
SerifEuropeLtd.AffinityPhoto2_2.0.0.1640_x64__3cqzy0nppv2rt. Setting the
package state to disabled returned with 0x0.
11/12/22 15:11:21 10000 About to service package
SerifEuropeLtd.AffinityDesigner2_2.0.0.1640_x64__3cqzy0nppv2rt. Setting the
package state to disabled returned with 0x0.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.WindowsFileRecovery_0.1.20151.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.Microsoft3DViewer_7.2107.7012.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.XboxApp_48.89.25001.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
49306atecsolution.FilesUWP_2.3.12.0_x64__et10x9a9vyk8t.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
26720RandomSaladGamesLLC.Dominoes_4.3.55.0_x64__kx24dqmazqk8j.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.BingNews_4.55.42641.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.MicrosoftOfficeHub_18.2210.1203.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.GetHelp_10.2208.2551.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
TopHatchInc.Concepts_2022.10.9.0_x64__phhqn29e7p872.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.ZuneVideo_10.22091.10031.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.WindowsAlarms_11.2209.11.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.XboxGamingOverlay_5.822.10271.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
Microsoft.BingWeather_4.53.43112.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
SerifEuropeLtd.AffinityPublisher2_2.0.0.1640_x64__3cqzy0nppv2rt.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
SerifEuropeLtd.AffinityPhoto2_2.0.0.1640_x64__3cqzy0nppv2rt.
11/12/22 15:11:21 9645 0x0: GetActiveAumidsInPackage successful for package
SerifEuropeLtd.AffinityDesigner2_2.0.0.1640_x64__3cqzy0nppv2rt.
11/12/22 15:11:21 419 error 0x80073D02: Unable to install because the following apps need to be
closed Microsoft.DesktopAppInstaller_1.18.2691.0_x64__8wekyb3d8bbwe.
11/12/22 15:11:21 605 The last successful state reached was PackagesInUseClosed. Failure occurred
before reaching the next state ResolvedDeferredRegistrations. hr: 0x80073D02
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.WindowsFileRecovery_0.1.20151.0_x64__8wekyb3d8bbwe. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.WindowsFileRecovery_0.1.20151.0_x64__8wekyb3d8bbwe. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.Microsoft3DViewer_7.2107.7012.0_x64__8wekyb3d8bbwe. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.Microsoft3DViewer_7.2107.7012.0_x64__8wekyb3d8bbwe. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package Microsoft.XboxApp_48.89.25001.0_x64__8wekyb3d8bbwe.
Setting the package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package Microsoft.XboxApp_48.89.25001.0_x64__8wekyb3d8bbwe.
Setting the package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
49306atecsolution.FilesUWP_2.3.12.0_x64__et10x9a9vyk8t. Setting the package
state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
49306atecsolution.FilesUWP_2.3.12.0_x64__et10x9a9vyk8t. Setting the package
state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
26720RandomSaladGamesLLC.Dominoes_4.3.55.0_x64__kx24dqmazqk8j. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
26720RandomSaladGamesLLC.Dominoes_4.3.55.0_x64__kx24dqmazqk8j. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package Microsoft.BingNews_4.55.42641.0_x64__8wekyb3d8bbwe.
Setting the package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package Microsoft.BingNews_4.55.42641.0_x64__8wekyb3d8bbwe.
Setting the package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.MicrosoftOfficeHub_18.2210.1203.0_x64__8wekyb3d8bbwe. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.MicrosoftOfficeHub_18.2210.1203.0_x64__8wekyb3d8bbwe. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package Microsoft.GetHelp_10.2208.2551.0_x64__8wekyb3d8bbwe.
Setting the package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package Microsoft.GetHelp_10.2208.2551.0_x64__8wekyb3d8bbwe.
Setting the package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package TopHatchInc.Concepts_2022.10.9.0_x64__phhqn29e7p872.
Setting the package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package TopHatchInc.Concepts_2022.10.9.0_x64__phhqn29e7p872.
Setting the package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.ZuneVideo_10.22091.10031.0_x64__8wekyb3d8bbwe. Setting the package
state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.ZuneVideo_10.22091.10031.0_x64__8wekyb3d8bbwe. Setting the package
state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.WindowsAlarms_11.2209.11.0_x64__8wekyb3d8bbwe. Setting the package
state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.WindowsAlarms_11.2209.11.0_x64__8wekyb3d8bbwe. Setting the package
state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.XboxGamingOverlay_5.822.10271.0_x64__8wekyb3d8bbwe. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.XboxGamingOverlay_5.822.10271.0_x64__8wekyb3d8bbwe. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.BingWeather_4.53.43112.0_x64__8wekyb3d8bbwe. Setting the package
state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
Microsoft.BingWeather_4.53.43112.0_x64__8wekyb3d8bbwe. Setting the package
state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
SerifEuropeLtd.AffinityPublisher2_2.0.0.1640_x64__3cqzy0nppv2rt. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
SerifEuropeLtd.AffinityPublisher2_2.0.0.1640_x64__3cqzy0nppv2rt. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
SerifEuropeLtd.AffinityPhoto2_2.0.0.1640_x64__3cqzy0nppv2rt. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
SerifEuropeLtd.AffinityPhoto2_2.0.0.1640_x64__3cqzy0nppv2rt. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
SerifEuropeLtd.AffinityDesigner2_2.0.0.1640_x64__3cqzy0nppv2rt. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 10001 Finished servicing package
SerifEuropeLtd.AffinityDesigner2_2.0.0.1640_x64__3cqzy0nppv2rt. Setting the
package state to enabled returned with 0x0.
11/12/22 15:11:21 401 Deployment Add operation with target volume 😄 on Package
Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe from:
(Microsoft.VCLibs.x64.14.00.Desktop.appx) failed with error 0x80073D02. See
http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app
deployment issues.
11/12/22 15:11:22 404 AppX Deployment operation failed for package
Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe with error
0x80073D02. The specific error text for this failure is: error 0x80073D02:
Unable to install because the following apps need to be closed
Microsoft.DesktopAppInstaller_1.18.2691.0_x64__8wekyb3d8bbwe.

***nothing I can see shows the App Installer as running. What am I missing?***

James Webb · November 12, 2022

4 hours ago, Smaxx said:

Shoot. You shouldn't have to run it weekly, but that's one less potential cause I guess.

Another potential idea:

Go to "C:\Windows\Logs\DISM" and delete "DISM.log".

Then go to "C:\Windows\Logs\CBS" and delete "CBS.log".

Then try installing once again. Once you see the error, keep it open and copy/save the two files you just deleted. Look for issues on your own near the end of each or attach them (contents should be save, but might include your username and/or names of installed programs).

Sorry, forgot to send you these

CBS.log dism.log

Smaxx · November 12, 2022

Hm, this almost feels like some strange hen and egg problem.

First, just to be sure, open the Microsoft Store app, click on your Library and see if there are any still running installations.

Other than that: Have you tried installing the VC Libraries in Windows' Safe Mode with Networking?

Something else you can try to do, open "Powershell" (you should find an entry in your Start menu), then enter the following commands:

Get-AppPackage "Microsoft.DesktopAppInstaller"
Get-AppPackage "Microsoft.VCLibs.140.00.UWPDesktop"

Both should spit out quite a few lines of information and ideally the very last line each time should state "Status: Ok"

James Webb · November 12, 2022

1 hour ago, Smaxx said:
Hm, this almost feels like some strange hen and egg problem.

First, just to be sure, open the Microsoft Store app, click on your Library and see if there are any still running installations.

Other than that: Have you tried installing the VC Libraries in Windows' Safe Mode with Networking?

Something else you can try to do, open "Powershell" (you should find an entry in your Start menu), then enter the following commands:
Get-AppPackage "Microsoft.DesktopAppInstaller"
Get-AppPackage "Microsoft.VCLibs.140.00.UWPDesktop"
Both should spit out quite a few lines of information and ideally the very last line each time should state "Status: Ok"

All apps in the store say either "Open" or "Apply"

I tried- Librairies will not install in Safe Mode

Results from running those commands:

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Try the new cross-platform PowerShell https://aka.ms/pscore6

PS C:\Users\jay-d> Get-AppPackage "Microsoft.DesktopAppInstaller"

Name : Microsoft.DesktopAppInstaller
Publisher : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture : X64
ResourceId :
Version : 1.18.2691.0
PackageFullName : Microsoft.DesktopAppInstaller_1.18.2691.0_x64__8wekyb3d8bbwe
InstallLocation : C:\Program Files\WindowsApps\Microsoft.DesktopAppInstaller_1.18.2691.0_x64__8wekyb3d8bbwe
IsFramework : False
PackageFamilyName : Microsoft.DesktopAppInstaller_8wekyb3d8bbwe
PublisherId : 8wekyb3d8bbwe
IsResourcePackage : False
IsBundle : False
IsDevelopmentMode : False
NonRemovable : False
Dependencies : {Microsoft.UI.Xaml.2.7_7.2208.15002.0_x64__8wekyb3d8bbwe,
Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe,
Microsoft.DesktopAppInstaller_1.18.2691.0_neutral_split.scale-100_8wekyb3d8bbwe}
IsPartiallyStaged : False
SignatureKind : Store
Status : Ok

PS C:\Users\jay-d> Get-AppPackage "Microsoft.VCLibs.140.00.UWPDesktop"

Name : Microsoft.VCLibs.140.00.UWPDesktop
Publisher : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture : X86
ResourceId :
Version : 14.0.30704.0
PackageFullName : Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x86__8wekyb3d8bbwe
InstallLocation : C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x86__8wekyb3d8bbwe
IsFramework : True
PackageFamilyName : Microsoft.VCLibs.140.00.UWPDesktop_8wekyb3d8bbwe
PublisherId : 8wekyb3d8bbwe
IsResourcePackage : False
IsBundle : False
IsDevelopmentMode : False
NonRemovable : False
IsPartiallyStaged : False
SignatureKind : Store
Status : Ok

Name : Microsoft.VCLibs.140.00.UWPDesktop
Publisher : CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
Architecture : X64
ResourceId :
Version : 14.0.30704.0
PackageFullName : Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe
InstallLocation : C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00.UWPDesktop_14.0.30704.0_x64__8wekyb3d8bbwe
IsFramework : True
PackageFamilyName : Microsoft.VCLibs.140.00.UWPDesktop_8wekyb3d8bbwe
PublisherId : 8wekyb3d8bbwe
IsResourcePackage : False
IsBundle : False
IsDevelopmentMode : False
NonRemovable : False
IsPartiallyStaged : False
SignatureKind : Store
Status : Ok

PS C:\Users\jay-d>

Smaxx · November 13, 2022

On the positive side, this says those packages are properly installed, so not really sure what's the issue. At least I'm out of ideas for now.

You didn't use any registry keys or group policies (or tools) to uninstall/remove/disable any system components (like Cortana, Windows Search, Internet Explorer, etc.), did you?

James Webb · November 13, 2022

12 hours ago, Smaxx said:

On the positive side, this says those packages are properly installed, so not really sure what's the issue. At least I'm out of ideas for now.

You didn't use any registry keys or group policies (or tools) to uninstall/remove/disable any system components (like Cortana, Windows Search, Internet Explorer, etc.), did you?

No, nothing like that at all. Other than using SyMenu and Directory Opus, my system is very vanilla. That's what makes this so puzzling- though I've never installed anything with this method before.

Smaxx · November 13, 2022

It's just a more manual way to trigger the installs always done by the Microsoft Store app in background.

Out of curiosity: Do you have any similar issues installing other things from the store?

Either case, maybe try asking on the Microsoft Community Forums. Make sure to mention you went over SFC/DISM and all files are verified to save some time and skip common first help practices.

Leigh · November 13, 2022

2 hours ago, Smaxx said:

It's just a more manual way to trigger the installs always done by the Microsoft Store app in background.

Out of curiosity: Do you have any similar issues installing other things from the store?

Either case, maybe try asking on the Microsoft Community Forums. Make sure to mention you went over SFC/DISM and all files are verified to save some time and skip common first help practices.

You could also try creating a new user account to see if that allows to install the app via the MSIX or MS Store.

rvst · November 13, 2022

Other users have fixed Windows App installation errors of 0x80073D02 by clearing the Window Store cache using wsreset. There are several guides on how to use it available in easy reach of a Google search.

James Webb · November 13, 2022

1 hour ago, rvst said:

Other users have fixed Windows App installation errors of 0x80073D02 by clearing the Window Store cache using wsreset. There are several guides on how to use it available in easy reach of a Google search.

No joy

James Webb · November 13, 2022

3 hours ago, Leigh said:

You could also try creating a new user account to see if that allows to install the app via the MSIX or MS Store.

Just tried that- apps install fine in new account- unfortunately, I cannot use those apps in my normal account, where they still won't install. No sharing of WinApps!

James Webb · November 15, 2022

So I take it I'm on my own now, out $99?

Leigh · November 15, 2022

1 hour ago, James Webb said:

So I take it I'm on my own now, out $99?

I've not forgotten about you but we're extremely busy at the moment, as you can imagine.

If the app is working on a new user account but not on your existing account then it must be a permissions related issue. The following article gives 6 potential fixes to your error: 0x80073D02 - I think you may have tried a few of them but perhaps the others will resolve the issue within your normal user account.

https://www.thewindowsclub.com/microsoft-store-error-code-0x80073d02

walt.farrell · November 15, 2022

Also, if it hasn't been mentioned in this thread yet: When Serif releases the MSI-based installers for the Windows Affinity apps, perhaps that will help you, @James Webb.

af-user · November 15, 2022

Just for the ones that like experiments:

If you analyze or extract the MSIX file with the Microsoft tool "MSIX Manager" you get the following information:

msixmgr.exe -Unpack -packagepath affinity-designer-2.0.0-RELEASE.msix -destination c:\tmp2\Designer2MSIX

[Warning] The app SerifEuropeLtd.AffinityDesigner2_2.0.0.1640_x64__3cqzy0nppv2rt depends on the following packages to run correctly. Please ensure these package dependencies are installed on the target machine or included beside the app package:

Microsoft.VCLibs.140.00.UWPDesktop

Successfully unpacked and applied ACLs for package: affinity-designer-2.0.0-RELEASE.msix
If your package is a store-signed package, please note that store-signed apps require a license file to be included, which can be downloaded from the Microsoft Store for Business

One important hing here is:

"Please ensure these package dependencies are installed on the target machine or included beside the app package:

Microsoft.VCLibs.140.00.UWPDesktop"

Maybe Serif could share the depended package with the other package to have it available.

As a workaround you could use the extracted program, but it behaves a bit different, than it would if you install it as MSIX!

It uses different paths for storing files, maybe it will then be similar to where the MSI-Version will store the files, but that only Serif can tell.

So licensing will be different, too, if you install as MSIX or extract!

Here example for different folders:

C:\Users\YOURUSER\AppData\Local\Publishers\3cqzy0nppv2rt\Affinity\Common\2.0\
vs
C:\Users\YOURUSER\AppData\Local\Affinity\Common\2.0\

WARNING:

Don't put an ending Backslash to the destination path, for me it threw an error:

-destination c:\tmp2\Designer2MSIX

MSIX Tool:

https://github.com/microsoft/msix-packaging/releases/tag/MSIX-Core-1.1-release

VCLibs Download:

For those without (working) Windows Store you can:

go to: https://store.rg-adguard.net/
switch from "URL (link)" to "PackageFamilyName"
Search for: Microsoft.VCLibs.140.00.UWPDesktop_8wekyb3d8bbwe

This will generate time limited links for downlianding the packages manually for these different platforms: arm, arm64, x86, x64

James Webb · November 15, 2022

2 hours ago, walt.farrell said:

Also, if it hasn't been mentioned in this thread yet: When Serif releases the MSI-based installers for the Windows Affinity apps, perhaps that will help you, @James Webb.

I had not heard about that- I'm thinking that would be a solution for me. Where did you hear this, and was there an approximate date mentioned?

Leigh · November 16, 2022

14 hours ago, James Webb said:

I had not heard about that- I'm thinking that would be a solution for me. Where did you hear this, and was there an approximate date mentioned?

James Webb · November 20, 2022

On 11/16/2022 at 2:16 AM, Leigh said:

Any ETA on the MSI installers?

Leigh · November 21, 2022

19 hours ago, James Webb said:

Any ETA on the MSI installers?

Not yet, sorry.

If you follow Mark's thread, you will get a notification when it's updated.

James Webb · November 21, 2022

3 hours ago, Leigh said:

Not yet, sorry.

If you follow Mark's thread, you will get a notification when it's updated.

OK thanks!

James Webb · November 28, 2022

On 11/21/2022 at 3:33 AM, Leigh said:

Not yet, sorry.

If you follow Mark's thread, you will get a notification when it's updated.

It's been almost three weeks now, and a vast silence from Serif. Is there any news other than "It'll shine when it shines?" Should I be asking for a refund?

I've been using your products since the beta. Somehow I expected more- at least some communication!

rvst · November 28, 2022

On 11/9/2022 at 1:50 PM, James Webb said:

Getting a "Cannot access device error" when trying to run any v2 Affinity app after installing. See attached pic. Tried installing Microsoft.VCLibs.x64.14.00.Desktop.msix and it also errored out- pic attached. What is going on?

After reading your most recent reply, I went back and read the first post.

I think the two images you posted incorrectly give the impression of an installation error. However, you don't appear to have an installation error with Affinity software, reading the other posts in this thread. They installed correctly. The installation error in the second image above comes from an unrelated component and is a bit of a red herring.

Looking at the first image, it appears you're trying to execute the Affinity application by directly invoking the executable in "C:\Program Files\WindowsApps\SerifEuropeLtd.AffinityPhoto2_2.0.0.1640_x64__3cqzy0nppv2rt\App\Photo.exe"

You can't do this with Windows apps. They're sandboxed and the ACL on the files will prevent direct execution. You need to run Affinity apps either by clicking on the icon in the Start Menu, or by using the aflaunch.exe app posted by Mark Ingram.

James Webb · November 28, 2022

Affinity Photo 2 not installed on my system. I go to the Windows Store, download and install. When it offers to open the app, I click and get this-

When I try to run from the Start Menu, this is all that happens-

What aflaunch.exe file? This app should run like any other!

rvst · November 28, 2022

8 minutes ago, James Webb said:

Affinity Photo 2 not installed on my system. I go to the Windows Store, download and install. When it offers to open the app, I click and get this-

When I try to run from the Start Menu, this is all that happens-

What aflaunch.exe file? This app should run like any other!

Thanks for confirming you're launching by clicking the icon. You're correct. This should not happen. There appears to be a permission issue that is abnormal.

Could you please navigate to the folder "C:\Program Files\WindowsApps\SerifEuropeLtd.AffinityPhoto2_2.0.0.1640_x64__3cqzy0nppv2rt\App". (Please note: you cannot access the two folders above it. This is normal. Do not change ownership. Copy/paste the entire folder path above into the input field of file explorer just below the ribbon).

Find the file Photo.exe. Right click on it, choose "Properties". Click on the "security" tab. Click on "advanced". Screen shot the window that appears and post it in this thread.

Cannot run any apps after installing Affinity 2- cannot access device error

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