ifaguy Posted September 6, 2022 Share Posted September 6, 2022 I teach high school Media Arts and use Affinity products, while working on our school WiFi, I get the spinning beach ball (Mac OS 12.0.1). As soon as I turn off the WiFi connection, all is well and I can work with a responsive app. In the classroom, we are working with older versions of Designer and Photo as well as on Mojave and Win 10 without any issues. I do not have this issue at home, so it has something to do with the internal school WiFi, the Apple OS and the newest version of Affinity. I have talked with our IT and they thought the Affinity apps are going out to a server somewhere that the school has blocked for security reasons. Is there a way to get a list of the URLs I can pass along for them to unblock? I am using the latest version 1.10.5 on my MacBook Pro 12.0.1 which has lessened the wait time a bit from the previous version, but it is far from useful when on the WiFi. Any info is appreciated. Thx Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted September 7, 2022 Staff Share Posted September 7, 2022 Hi @ifaguyand Welcome to the Forums, Which older version of Affinity are you running that's okay when connected to WiFi? The URL we use is mentioned on this FAQ, so would be worth getting that added to the allowed list. Would be worth making sure connections to AWS are allowed as well. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted September 7, 2022 Share Posted September 7, 2022 Under my MacOS LittleSnitch shows ... Affinity Photo tries to connect to go.seriflabs.com on port 80 (http). Affinity Publisher tries to connect to go.seriflabs.com on port 443 (https). ... Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
R C-R Posted September 7, 2022 Share Posted September 7, 2022 7 hours ago, v_kyr said: Under my MacOS LittleSnitch shows ... Affinity Photo tries to connect to go.seriflabs.com on port 80 (http). Affinity Publisher tries to connect to go.seriflabs.com on port 443 (https). ... FWIW, for me the URL go.seriflabs.com is redirected to https://affinity.serif.com/en-us/, sort of the home page for all the Affinity apps & related products. I have to wonder if this is somehow related to the Welcome panel that shows promotional messages for those products ... & would not be connected to if the Welcome panel is disabled? Quote All 3 1.10.8, & all 3 V2.4.2 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
ifaguy Posted September 7, 2022 Author Share Posted September 7, 2022 Thanks for all of the feedback. I will send these URL suggestions to IT and see if it helps. We are using older iMacs running Mojave and Affinity Designer 1.10.1 without issue. My newer MacBook Pro running 12.0.1 with 1.10.5 Pub, Des, and Photo has the issues. Thanks Quote Link to comment Share on other sites More sharing options...
GaryLearnTech Posted September 7, 2022 Share Posted September 7, 2022 I just took a quick look at my own list of rules from Little Snitch. I have whitelisted these domains for each of the three apps at some point: serif.com seriflabs.com serifservices.com s3.amazonaws.com (@R C-R I do have a vague memory that one of them was definitely for the splash screen, though I don't now remember which one.) I've also got these isolated ones. Pixabay is pretty obvious… I'm not sure what triggered the final amazonaws domain.access or how often it has been used since. Affinity Photo: pixabay.com Affinity Publisher: s3-eu-west-1.amazonaws.com Hope this helps! Quote —— Gary —— Photo/Designer/Publisher: Affinity Store, v2.4.n release Mac mini (M1, 2020), 16GB/2TB, macOS Ventura 13.4.1(c) • MacBook Pro (Intel), macOS Ventura • Windows 10 via VMware Fusion • iOS: current release Link to comment Share on other sites More sharing options...
R C-R Posted September 7, 2022 Share Posted September 7, 2022 46 minutes ago, GaryLearnTech said: I'm not sure what triggered the final amazonaws domain.access or how often it has been used since. Possibly to check for app updates? Quote All 3 1.10.8, & all 3 V2.4.2 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 Affinity Photo 1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Old Bruce Posted September 8, 2022 Share Posted September 8, 2022 @ifaguy, I don't actually know but I think the problem may be caused by the first item, it is HTTP and not HTTPS. This may violate some rules with your school's networking system. On 9/7/2022 at 1:15 AM, v_kyr said: Affinity Photo tries to connect to go.seriflabs.com on port 80 (http). Affinity Publisher tries to connect to go.seriflabs.com on port 443 (https). Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
ifaguy Posted September 14, 2022 Author Share Posted September 14, 2022 Thank you to all that replied to my question. The IT folks allowed the suggested URLs and now the spinning beach ball has been kicked out of existence! Problem solved. THX Old Bruce 1 Quote Link to comment Share on other sites More sharing options...
Old Bruce Posted September 14, 2022 Share Posted September 14, 2022 Thanks for letting everyone who searches for this know how you solved the problem. Quote Mac Pro (Late 2013) Mac OS 12.7.4 Affinity Designer 2.4.1 | Affinity Photo 2.4.1 | Affinity Publisher 2.4.1 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
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