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Photo on Mac M2 changes continuously the color profile


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15 minutes ago, Gianni Becattini said:

I should like to test the problem on my wife's MacBook Air M1, so that understanding if the problem is in my hardware. But she has a different Apple ID  and I don't know how to install Affinity without buying it again.

Then just install an APh trial version on her MBA, see therefor ...

Other than that, if you are sure it's always due to the "Apple wide color sharing profile", then exchange that profile with the "sRGB IEC61966-2.1" color profile for such iPhone images.

☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan
☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2

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41 minutes ago, Gianni Becattini said:

I should like to test the problem on my wife's MacBook Air M1, so that understanding if the problem is in my hardware. But she has a different Apple ID  and I don't know how to install Affinity without buying it again.

I haven't tried but I wonder whether the Apple ID is indeed related to certain hardware. What if you have an according user account on our wife's mac + use your Apple ID?

macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1

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8 hours ago, Gianni Becattini said:

I am scared going to Apple for this problem, they normally refuse any analisys when a third party product is involved. 

Since the issue is
… 1) caused by an Apple colour profile,
… 2) created on an Apple device and
… 3) you are able to demonstrate its effect in three different apps differently (APh, Photoshop Elements, XnView)
it might be worth to check which of the apps uses what GPU and if the affected apps have the GPU in common then make an appointment in an Apple Store at least to let them see what's going on. Nothing to loose but time.

Another idea: let Apple check online the hardware via boot in Hardware Test mode (press cmd-D when booting): https://support.apple.com/en-us/HT202731

macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1

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  • 1 month later...
  • 1 year later...
  • Staff

The issue "M2 Mac flashing workspace - when using Apple Wide Colour Gamut" (REF: AF-473) has been fixed by the developers in internal build "2.3.0.2150".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

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  • 5 weeks later...
8 hours ago, Gianni Becattini said:

Maybe is still not in the production version currently? The problem seems to be still there.

If you read the post by Serif Info Bot above, the problem is supposedly fixed, but if you still seem to have it, you should comment here and tag @Serif Info Bot to notify Serif.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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 @Serif Info Bot

 @Serif Info Bot

About the M2 Mac flashing workspace - when using Apple Wide Colour Gamut" (REF: AF-473) I still have the same problem but not always. Maybe that the old files created with the previous versions have still the problem when opened in the last AP version?

I have many files with this problem.

Thanks

More than 30 Macs, from 1984 Mac 512K Plus to 2020 iMac 27" i9

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5 minutes ago, Gianni Becattini said:

@Serif Info Bot

Forum usage hint: That attempt to "tag" the bot didn't work. (But that's OK in this case as I had tagged it earlier.)

Compare the plain text you used with the form I used. To tag a user, you:

  1. Type the @ sign; then
  2. Start typing the name of the user; then
  3. Select the user's name from the dropdown list that is displayed while you're typing.
  4. When it works, you get the highlighted field, such as @Gianni Becattini rather than plain text @Gianni Becattini.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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No, or better, when AP goes mad, I change the Apple profile to Image P3 and all returns normal.

With the new AP version, I didn't note the problem again, but it seems to be still present on old files with Apple color profile, which I created time ago on the Intel platform, where this problem is not present.

More than 30 Macs, from 1984 Mac 512K Plus to 2020 iMac 27" i9

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