Karissa Hansen Posted June 21, 2022 Share Posted June 21, 2022 I downloaded the app on my iPad but after I downloaded it said it wasn’t compatible. So I would like a refund because I can’t use it. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 21, 2022 Share Posted June 21, 2022 Welcome to the Serif Affinity forums. The iPad apps are sold by Apple, from the iPad App Store, not by Serif. Therefore, I think you'll have to contact Apple Support to get a refund. StevenS 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
wonderings Posted June 21, 2022 Share Posted June 21, 2022 21 minutes ago, Karissa Hansen said: I downloaded the app on my iPad but after I downloaded it said it wasn’t compatible. So I would like a refund because I can’t use it. Does it say what is not compatible? Could it be you just need to update iPad OS and it will work? Quote Link to comment Share on other sites More sharing options...
Komatös Posted June 21, 2022 Share Posted June 21, 2022 If I remember correctly, you are warned before downloading if a programme is not compatible with the device or the installed operating system version. And as Walt already wrote, Apple is the contact. Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
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