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Lost access to iCloud account (split)


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4 minutes ago, deeds said:

I've lost access to my iCloud account, due to security challenges. Is there a way I can update? Mac. Currently on 1.8.1

If you purchased from the Mac App Store then you can only update via the Mac App Store. Apple Support should be able to help you regain access again,

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard

  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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Just now, walt.farrell said:

If you purchased from the Mac App Store then you can only update via the Mac App Store. Apple Support should be able to help you regain access again,

No. Apple cannot help me. 

Let this be a warning to Mac users. You can be locked out of your account, forever, for failing to answer a question correctly, if you change countries. Offered to goto a store and show passport and anything else they need. Nope. No go.

 

thousands of dollars in apps lost across mac and iPhone and iPad. 

 

 

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Is there any way I can transfer my license to get at updates?

13 hours ago, deeds said:

I've lost access to my iCloud account, due to security challenges. Is there a way I can update? Mac. Currently on 1.8.1

 

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58 minutes ago, deeds said:

Is there any way I can transfer my license to get at updates?

Sorry, no.

 

 

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard

  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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  • Quote

    You cannot transfer from the Mac App Store to access the Mac version from the Affinity Store instead (or vice-versa)

 

At least the worlds are consistent.

Can I barter some content for a license?

 

 

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  • Moderators

@deeds

I have moved your posts here as the question is not about our 1.10.5 release

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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Just now, Patrick Connor said:

@deeds

I have moved your posts here as the question is not about our 1.10.5 release

Good point. I'm only trying to get a hold of 1.10.5 etc...

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Well all the time that this thread was going we had an amazing 50% sale on, which unfortunately has now ended. In all my bartering I've never done better than that 

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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Just now, Patrick Connor said:

Well all the time that this thread was going we had an amazing 50% sale on, which unfortunately has now ended. In all my bartering I've never done better than that 

For future reference: nobody is ever going to think the solution to a problem like this is buying another license for something they already own.

 

So I was oblivious to the sale. You clearly weren't, and could have pointed out two helpful things:

 

The policy

The promotion

 

 

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  • Moderators

Sorry that you were not aware of the promotion in time.My attention was only drawn to this thread after I was quoted tweeted on Tuesday (just after the sale ended) that quote being a reference to the Policy. I think that you are entitled to your iCloud account back and hope that is achievable, as I'm sure that losing our software is the least of the problems when that happens 

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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