HT_5634 Posted April 6, 2022 Posted April 6, 2022 I was working in affinity photo when all of a sudden clicking on anything outside of the window where the artboard is just doesn't work. So i cant save, click on any toolbars or menus, i cant change tools or switch personas, not even the close and minimise icons work. Keyboard shortcuts still work it seems and i can still make changes to the file i was working on but i cant click on literally anything else. I have no idea what happened, i didn't change any settings or anything, it just stopped working seemingly out of nowhere. Any help or advice would be appreciated. thanks. Quote
Staff Callum Posted April 6, 2022 Staff Posted April 6, 2022 Hi HT_5634, Welcome to the forums Has this happened in the past or just this one time? Were you using any specific tools when this happened etc? If you could tell me which operating system you are using and if possible provide a screen recording of the issue I should be able to help you further with this. Have you tried the keyboard shortcut for saving just to try and make a backup of the file? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
HT_5634 Posted April 6, 2022 Author Posted April 6, 2022 @Callum i cant do a screen recording because it was on my work pc, but it was a microsoft surface pro running windows 10. This was the first time its happened but i was able to save and then closed affinity photo and reopened it and at first it was fine but after like half an hour it started agin. Both times when it happened i was removing the background from two separate images so i was using the background eraser tool Quote
Staff Callum Posted April 7, 2022 Staff Posted April 7, 2022 This certainly seems like an odd one out of interest if you go into the apps preferences under performance is Open CL enabled? If it is does disabling this setting prevent this issue at all? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
PelleNorden Posted August 30, 2022 Posted August 30, 2022 Hello, I have the exact same issue. I do not know what is causing it, but it's happened multiple times now and is making the program unusable. I tried disabling Open CL but that did not help, I got the problem again as soon as I re-launched the program. @Callum Are you able to offer any more help regarding this issue? Alternatively, @HT_5634 were you maybe able to figure out a solution? Quote
Komatös Posted August 30, 2022 Posted August 30, 2022 Hi @PelleNorden and @HT_5634 Be sure Windows and the graphics card driver are up-to-date. If they are, check with Microsoft .NET Repair Tool. Quote MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4061) Affinity Suite V 2.6.1 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF No backup, no pity.
PelleNorden Posted August 31, 2022 Posted August 31, 2022 @Komatös Thank you for the suggestion! Unfortunately all my divers are up to date and the .NET Repair tool did not find anything. I have figured out how to kind of recreate the bug now though. It happens as soon as any other program than Affinity Photo becomes in focus (though not always), such as: were I to open up the Explorer window to drag and drop a file into the program. If I open the file with File > Open however, it manages just fine. Quote
HT_5634 Posted August 31, 2022 Author Posted August 31, 2022 @PelleNorden sorry i dont know what fixed it. it just stopped as randomly as it started and i havent had the same issue since Quote
walt.farrell Posted August 31, 2022 Posted August 31, 2022 2 hours ago, HT_5634 said: sorry i dont know what fixed it. it just stopped as randomly as it started and i havent had the same issue since My guess: You got a Windows or GPU driver update that fixed a bug elsewhere in your system, which allowed Affinity to work correctly. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Staff Callum Posted September 1, 2022 Staff Posted September 1, 2022 On 8/31/2022 at 8:10 AM, PelleNorden said: @Komatös Thank you for the suggestion! Unfortunately all my divers are up to date and the .NET Repair tool did not find anything. I have figured out how to kind of recreate the bug now though. It happens as soon as any other program than Affinity Photo becomes in focus (though not always), such as: were I to open up the Explorer window to drag and drop a file into the program. If I open the file with File > Open however, it manages just fine. Hi Pelle, sorry for the late response. As I've not had any luck recreating this here could you provide a screen recording demonstrating this issue? it may also be handy to know which version of Windows you are using and which version of Designer you are using. Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
PelleNorden Posted September 2, 2022 Posted September 2, 2022 22 hours ago, Callum said: Hi Pelle, sorry for the late response. As I've not had any luck recreating this here could you provide a screen recording demonstrating this issue? it may also be handy to know which version of Windows you are using and which version of Designer you are using. Thanks C I am using Windows 10 (21H1 19043.1889) and affinity PHOTO (not designer) version 1.10.5.1342. Attaching a screen recording. After I drag in a file I try clicking a bunch of menus with no results. 2022-09-01 13-36-11_AffinityPhoto.mp4 Quote
GarryP Posted September 2, 2022 Posted September 2, 2022 On Windows 10 (21H1 19043.1949) with Photo 1.10.5.1342 I can drag an image from Explorer into the empty workspace and everything seems to be working fine. Have a look a this post and see if anything catches your eye: https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/ Quote
PelleNorden Posted September 2, 2022 Posted September 2, 2022 6 minutes ago, GarryP said: On Windows 10 (21H1 19043.1949) with Photo 1.10.5.1342 I can drag an image from Explorer into the empty workspace and everything seems to be working fine. Have a look a this post and see if anything catches your eye: https://forum.affinity.serif.com/index.php?/topic/44770-issues-caused-by-third-party-software/ I do not have any of the listed programs installed. Thank you for linking it though Quote
Staff Callum Posted September 2, 2022 Staff Posted September 2, 2022 Hi Pelle, I'm still looking into this at the moment. Just to clarify have you tried reinstalling the app? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
PelleNorden Posted September 6, 2022 Posted September 6, 2022 On 9/2/2022 at 6:38 PM, Callum said: Hi Pelle, I'm still looking into this at the moment. Just to clarify have you tried reinstalling the app? Thanks C Yes, I can confirm that does not fix anything. Quote
Staff Callum Posted September 8, 2022 Staff Posted September 8, 2022 On 9/6/2022 at 2:37 PM, PelleNorden said: Yes, I can confirm that does not fix anything. Hi Pelle I can see from the icon in the image thumbnail in your video that this file seems to be located on a Onedrive if possible could you try opening a local copy of the file to see if the UI locks up in the same way? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
PelleNorden Posted September 8, 2022 Posted September 8, 2022 38 minutes ago, Callum said: Hi Pelle I can see from the icon in the image thumbnail in your video that this file seems to be located on a Onedrive if possible could you try opening a local copy of the file to see if the UI locks up in the same way? Thanks C I've tried this before (and re-confirmed now), the issue is the same regardless of the file being online or local. I did just discover something though. I disabled Windows Ink and haven't had the issue in a little bit, so it may have been a conflict there somehow? I'll leave another post the next time I work extensively with Photo, and deem it fixed or not based on that. (at least in my case) Callum 1 Quote
PelleNorden Posted September 20, 2022 Posted September 20, 2022 So far so good, Windows Ink seems to have been the culprit! Quote
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